Sending Calls To Voice Mail - Altigen AltiAgent Manual

extension. The call is also reconnected if the third party doesn't
answer.
How to display User data on the IP phone
When a call is being transferred using AltiAgent, the person transferring
the call can type a brief note in AltiAgent, which will then be displayed on
the LCD of the person receiving the call, as well as on that person's
AltiAgent screen. To do this, after answering a call and before transferring
it, do the following:
1. In AltiAgent, click the Call Memo button. The Memo dialog box
opens.
2. In the Memo field, enter DISP= and follow that with your text (for
example, DISP=new customer) in the Memo field. DISP (for
"display") is case-insensitive and supports only inbound trunk calls.

Sending Calls to Voice Mail

While connected to a call, click To VM on the main window. When the dial
pad appears, choose the extension number you want to send the call to, then
click OK.
Figure 13. Transfer to Voice Mail
You can also transfer a call to voice mail before you answer it.
Transferring to Attendant
While connected to a call, click To AA/IVR on the main window. Select
the operator or an Auto Attendant/IVR to transfer to using the drop-down
list.
24 AltiAgent Manual