Altigen AltiAgent Manual page 25

The window consists of the following displays and buttons:
• The Workgroup Status panel displays statistical information about
the current workgroup. Tabs above the panel allow you to switch
views between the workgroups you're logged in to.
The statistics are largely self-explanatory, but it may be noted that the
Service Level represents the percentage of workgroup calls taken out
of queue before the Threshold time has expired.
• The Call Status panel displays the status of the currently active call, a
list of any calls on hold, the current time and a DND/OFF button.
Figure 3. Call Status Panel
— Activity drop-down list - this button opens a drop-down list to
select an activity for the extension:
In-System / In-Personal / Meeting / Away from Desk / Business
Travel / Personal Time Off
The remaining three activity codes (7, 8, 9) are customized by the
administrator. (Activity can also be set from the corresponds to the
Activity setting in the Call Handling configuration window of
AltiAgent Config)
— DND/OFF button - this turns off ringing and forwards all incoming
calls according to your "Enable Busy Call Handling" settings.
Clicking DND/OFF here has the same effect as selecting Enable
Do Not Disturb on the Call Handling tab of the Config window.
Note: If Do Not Disturb feature is disabled for the extension, the
DND feature will not be available to the user. If the user
selected DND, an alert will pop up informing the user that
DND is not allowed. The administrator must enable the
Allow DND option for the extension in the Answering page
of Extension Configuration in AltiAdmin/ACM Admin.
AltiAgent Manual 17