Table of Contents
Advertisement
3.
To share or push the URL, select the URL you want to share by
clicking it, then click Push to send it or Share to share it.
4.
When you're done, click Release to disconnect the web call.
Monitoring
If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions in your workgroup,
view call history, view workgroup statistics, and view calls in queue.
If you're a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker's call.
Figure 27. Workgroup Agent Monitor Window
40 AltiAgent Manual
Advertisement
Table of Contents
