Altigen Advanced Call Router Manual page 14

Advanced Call Router Route Rules
Call Route Request Data
The "Call Router Request" message sent by AltiServ to Call Router
contains data about the incoming call, which Call Router attempts to match
against your routing rules. Call Route Request data consists of Caller ID,
(Caller) Entered Digits, IVR data and DNIS, all collected via real-time
monitoring.
Note:
Caller Entered Digits shows the Auto Attendant assignment for the
workgroup that receives the call. If the workgroup's AA
assignment is 5, this item shows "0 & 5"; is the AA assignment is
3, the item shows "0 & 3," and so on. The "0" indicates transfer to
an Auto Attendant.
Call Route Response Data
The "Call Route Response" message, sent from Call Router to AltiServ,
contains the search results of the Call Route Request Message. In the Call
Router History window, this data shows how Call Router handled each call.
Call Route Response data includes Matching Record (routing rule Call
Router referred to for call routing) and Result (how and where the call was
routed), all collected via real-time monitoring.
Note:
If no match is found between the Call Route Request Data and the
routing rules, the call is routed according to the business rules that
check monitored workgroups for the longest available agent,
maximum service level, and minimum expected delay.
10 Advanced Call Router Manual