Altigen Advanced Call Router Manual page 11

3. Enter or modify the Rule Name in this field.
4. Select the data to match against routing rules.
• If Callee Info contains - lets you select Call Route Request data to
match against the customer record.
a) Select "Match one" or "Match all" from the dropdown list.
b) Select the items you want.
c) Click in the Data column and type to specify the data.
To manually specify data for an item, right-click the item, select
Input data and enter information in the column.
Notes:
• Caller Entered Digits must be numeric only.
• You can enter "*" as a wildcard character for any length of digits,
or "?" for a single digit.
For example, if you specify Call ID Data "510252*," this will
match all Caller IDs 510-252-xxxx. If you specify Call ID Data
"510252????," this will match all Caller IDs 510 252-xxxx.
To specify data from an existing database, right-click the item,
select From user database, and enter information in the
DataSource dialog box.
5. Select a Target action for Call Router to perform when Call Route
Request data matches this record.
Target action options: No Action, Goto Top Level, Goto Menu Item,
Repeat Current Level, Call to Extension/Workgroup, Call to Operator,
Dial by Name, Collect Extension, Directory Service, Record Message
(specify target data in accompanying text box), Mailbox Access,
Disconnect, System Callback, Set Call Priority (set extension that has
call priority and specify the call priority level), Collect Digits (specify
fields in accompanying Collect Digit dialog box, see Note below),
Other DDR Application (specify target data in accompanying text box),
Play WG Queue Status (specify target data in accompanying text box,
see Note below).
Advanced Call Router
Advanced Call Router Manual 7