Chapter 6. Solving Problems; Diagnostic Tools Overview - IBM 620410U - IntelliStation E - Pro 6204 User Manual

Chapter 6. Solving problems

This section provides basic troubleshooting information to help you resolve some
problems that might occur. See the Computer Support flowchart on the following
page for further information.
If you cannot locate and correct the problem using the information in this chapter,
see "Getting information, help, and service" on page 112 for more information.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related
problems:
v Computer Support flowchart
v POST beep codes and error messages
v Diagnostic programs
v Troubleshooting charts
v Customized support page
© Copyright IBM Corp. 2002
The Computer Support flowchart on the following page will help you determine
how to access help from IBM and register your computer.
The power-on self-test generates beep codes and messages to indicate
successful test completion or the detection of a problem. See "Power-on self-test
(POST)" on page 85 for more information.
The system diagnostic programs are stored on the Device Driver and IBM
Enhanced Diagnostics CD. These Programs are the primary methods of testing
the major components of your computer. See "Diagnostic programs and error
messages" on page 86 for more information.
These charts list problem symptoms and steps to correct the problems. See the
"Troubleshooting charts" on page 93 for more information.
On the World Wide Web you can create a customized support page specifically
for your computer, including frequently asked questions, parts information,
technical hints and tips, and downloadable files. You can also choose to receive
electronic mail (e-mail) notifications whenever new information becomes available
about your registered products.
The benefits of registering and profiling your IntelliStation include using the IBM
Online Assistant to diagnose problems and participating in the IBM discussion
forum. For more detailed information about registering and creating a customized
profile for your IBM products, go to the following World Wide Web addresses:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
83