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Customer Support
Overview of Detecting and Resolving Problems
Figure B-1
B-2
2-Gigabit Disk-Array Enclosure (DAE2) Hardware Reference
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with
its software products (Figure B-1).
Problem
Detection
Refer to this
Customer Support
Appendix for Instructions
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.:
(800) SVC-4EMC
Canada:
(800) 543-4SVC
Worldwide:
(508) 497-7901
Confirm that the
Problem is Software
Related
Call will be Directed
to an EMC Software
Support Engineer
Problem is
Tracked and
Managed to
Resolution
Problem Detection and Resolution Process
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