Reporting A New Problem - Dell DAE2-ATA Hardware Reference Manual

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Reporting a New Problem

For a new problem, please provide the following information:
Release level of the software that you are running
Software installation parameters
Host type on which you are running
Operating system you are running and its release number
Functions of the software that you are running
Whether you can reproduce the problem
Previous occurrences of the problem
Whether the software has ever worked correctly
Time period that the software did work properly
Conditions under which the software worked properly
Changes to your system between the time the software worked
properly and the problem began
Exact sequence of events that led to the system error
Message numbers and complete text of any messages that the
system produced
Log file dated near the time the error occurred
Results from tests that you have run
Other related system output
Other information that may help solve the problem
B-6 2-Gigabit Disk-Array Enclosure (DAE2) Hardware Reference