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HP Kayak XW A2-U2-W2 Troubleshooting Manual

Pc workstation
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HP Kayak XW 0480 PC Workstation—
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.

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  Summary of Contents for HP Kayak XW A2-U2-W2

  • Page 1: Troubleshooting Your Hp Pc Workstation

    HP Kayak XW 0480 PC Workstation— Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation.
  • Page 2: Using Hp Maxilife To Diagnose Problems

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems The HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor working properly.
  • Page 3: Other Features

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems POST Phase Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XU Error! POST XXXX...
  • Page 4 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System Info. System information is displayed on the LCD one screen at a time and should detail the following: • Bios version •...
  • Page 5 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button.
  • Page 6 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation HP DiagTools HP DiagTools DiagTools helps you to diagnose hardware-related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: Check the configuration of your system and verify that it is •...
  • Page 7 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation HP DiagTools Starting This To start the Hardware Diagnostics utility: Diagnostics Utility 1 Quit all applications, shut down the operating system and restart your PC. a If you are going to run this utility from a diskette, insert it into the floppy disk drive before you restart the PC.
  • Page 8: If Your Pc Workstation Does Not Start Properly

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly If Your PC Workstation Does Not Start Properly Use this section if your PC Workstation does not start properly when you turn it on, and you experience one of the following symptoms: Your PC Workstation’s display is blank and there are no error •...
  • Page 9 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Check Internal Items If the PC Workstation still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices.
  • Page 10: If You Are Unable To Change Any Values In Setup

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Rebuild Your PC If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. Start the Workstation’s PC Workstation.
  • Page 11 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Clearing the If the PC Workstation then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the PC Workstation’s built-in default values: Configuration Memory...
  • Page 12: If You Cannot Turn Off Your Pc Workstation

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Use this section if you cannot turn off your PC Workstation, the power indication light is red, and you hear a “buzzing”...
  • Page 13: If Your Pc Workstation Has A Hardware Problem

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Display Does Not Work Properly If Your Display Is If you have selected the wrong display type in your operating system, the display screen may become blurred or unreadable.
  • Page 14: If Your Keyboard Does Not Work

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected (a keyboard icon • will be displayed on your screen if the keyboard is not connected). If you turn on your PC Workstation, the operating system boots, and •...
  • Page 15: If The Flexible Disk Drive Does Not Work

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Flexible Disk Drive Does Not Work Check that you are using a formatted diskette and it is inserted •...
  • Page 16: If The Cd-Rom Drive Has A Problem

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem The CD-ROM Drive Does not Work Check that the cables have been properly connected. •...
  • Page 17 HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
  • Page 18: If Your Pc Workstation Has A Software Problem

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Hardware Password NOTE If you forget your operating system’s password, refer to your operating system’s documentation for the correct recovery procedure.
  • Page 19: If You Can't Start The Setup Program

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can’t Start the Setup Program This may happen if the copy of the PC Workstation’s configuration stored in CMOS is corrupted. You will need to erase this bad configuration.
  • Page 20: If You Have A Network Problem

    HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your PC Workstation’s network, run the HPIEDIAG utility provided on the HP CD-ROM that contains the LAN drivers, supplied with your PC Workstation.

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Kayak xw 0480