Hardware Installation Problems - Compaq AP500 - Professional - 128 MB RAM Reference Manual

Solving Printer Problems
Printer will not turn on.
Printer prints garbled
information.
Printer is offline.

Hardware Installation Problems

A new device is not
recognized as part of the
system
Continued
Problem
The cables may not be
connected properly.
The correct printer drivers for
your application are not
installed.
The cables may not be
connected properly.
The printer may be out of
paper.
Solving Hardware Problems
Problem
Computer Setup has not
been run to configure the new
device.
Cable(s) of new external
device are loose or power
cables are unplugged.
Power switch of new external
device is not turned on.
Possible Cause
Table 11-6
Possible Cause
Compaq Professional Workstation AP500 Reference Guide
Possible Solution
Reconnect all cables and
check the power cord
and grounded AC outlet.
Install the correct printer
driver for your
application.
Reconnect all cables.
1. Check the paper tray
and refill it if it is empty.
2. Select online.
Possible Solution
Run Computer Setup or
the SCSI software utility.
Ensure that all cables are
properly and securely
connected and that pins
in the cable or connector
are not bent.
Turn off the workstation,
turn on the external
device, then turn on the
workstation to integrate
the device with the
system.
11-9