Troubleshooting
Scanner Disabled
Try one or more of the following:
•
Check the printer software settings or the Administration settings from the printer to enable the scanner.
For more information, contact customer support.
•
Press
to clear the message.
OK
Short Paper
Try one or more of the following:
•
Touch OK or press
OK
•
Make sure the paper size is correctly set.
•
Load paper with the correct size in the tray or on the paper support.
•
Check the paper guides, and then make sure the paper is properly loaded in the tray or on the paper support.
•
Cancel the current print job.
Standard Network Software Error
Try one or more of the following:
•
Press
to clear the message.
OK
•
Turn the printer off and then back on to reset the printer.
Unrecoverable Scan Error
Try one or more of the following:
•
Restart your printer.
•
Update your printer firmware.
USB Device Not Supported
Remove the unrecognized USB device and replace it with a supported device.
USB Hub Not Supported
Remove the unrecognized USB hub.
Clearing paper jams
•
"Paper jam in the printer" on page 141
•
"Paper jam in the duplex unit" on page 141
•
"Paper jam in the ADF (select models only)" on page 142
•
"Paper or specialty media misfeeds" on page 143
, depending on your printer model.
140