Customer Support; Getting Started - HP TouchSmart IQ520 - Desktop PC Limited Warranty

To Our Valued Customer
Congratulations on your decision to purchase a desktop
computer! During development, the computer must pass
extensive quality tests to meet the rigorous standards that
have made us famous for quality and reliability.
All of our computers go through a comprehensive quality test
to ensure the computer is working correctly before it leaves
our factory. In addition, we have placed a security seal on
your computer to indicate that it has not been tampered with
since it left our factory.
We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our computers and understand that you
may wish to upgrade your computer to meet your specific
needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
computer. Refer to the setup poster included with your
system for help with setting up. If you have any problems
setting up your system and turning it on, immediately contact
the HP Customer Care Center listed earlier in this Limited
Warranty, Support, and System Recovery Guide, and a
HP Customer Representative will assist you. This must be
done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer,
you are confirming that the computer was working properly
before you attempted to upgrade your system. Once the
security seal has been broken, your computer is then, to the
extent allowed by local law, covered under the terms and
conditions listed in the "Hardware Limited Warranty" section.
Thank you for choosing this computer. We hope you enjoy
discovering the exciting things you can do with it!

Customer Support

Easy to reach. Easy to use. Award-winning HP Customer
Support is our promise to help you get the most from your
computer. Whether with tools located on your computer,
from information on the Web, by phone, or through your
local retailer, you'll find what you need.
Problems? HP Will Help
Your new computer is built to work right now — and for
many years to come. But it is a complex, powerful machine,
and sometimes things go wrong. If that happens to your
computer, HP is ready to help.

Getting Started

Follow the setup poster and the Getting Started guide for
help with setting up and using your computer.
See What You Can Do
There's lots of helpful information included with your
computer. First look at Help on your Windows
access it, click the Windows Vista start button, then
click Help and Support). It contains more detailed help
and will give you suggestions on how to fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your computer. Be sure to also check
the updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your computer model.
Call HP Customer Care Center
Finally, if these steps don't help, you can reach a real,
knowledgeable person by calling the HP Customer Care
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts
replaced, you have two choices:
•
You can easily replace many of your computer parts that
are considered consumer replaceable. This is the fastest
method of repair, as many times we can send the part
directly to your home or business in a few days.
•
If a repair is necessary, the HP Customer Care Center will
make arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the "Hardware Limited Warranty" section.
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