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HP TouchSmart dx9000 Troubleshooting And Maintenance Manual

Hp touchsmart dx9000: supplementary guide.
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Troubleshooting and Maintenance Guide


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  • Page 1 Troubleshooting and Maintenance Guide...
  • Page 2 HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.
  • Page 3: Table Of Contents

    Maintenance...1 Creating Data Backup Discs ... 1 Creating System Recovery Discs ... 1 Removing Unused Programs... 1 Running the Disk Cleanup Program... 2 Running Disk Cleanup manually ... 2 Scheduling Disk Cleanup to run automatically ... 2 Running the Disk Defragmenter Program... 3 Checking for Hard Disk Drive Errors ...
  • Page 4 System Recovery ...25 Creating Recovery Discs...25 Choosing Recovery Disc Media... 26 System Recovery Options ... 26 Running System Recovery from the Hard Disk Drive ...26 Starting System Recovery from the Windows Vista Start menu ... 27 Starting System Recovery from system startup ... 27 Troubleshooting and Maintenance Guide...
  • Page 5: Maintenance

    This section includes information about tasks you can perform to help ensure the trouble- free operation of your computer, and to ease the recovery of important information on your computer should problems arise in the future. Creating Data Backup Discs You can use the CD or DVD burning software included on your computer to create backup discs of important information including personal files, e-mail messages, and Web site bookmarks.
  • Page 6: Running The Disk Cleanup Program

    Running the Disk Cleanup Program The Disk Cleanup program frees up space on your hard disk drive by removing temporary and unused files (including Temporary Internet Files and files in the Recycle Bin). You can run Disk Cleanup manually, or you can set it up to run automatically. Running Disk Cleanup manually Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup.
  • Page 7: Running The Disk Defragmenter Program

    Running the Disk Defragmenter Program When Microsoft them into multiple pieces (or fragments) so they fit into available space on the drive. When you attempt to open a fragmented file, it must be retrieved from more than one place, so the process takes more time.
  • Page 8: Checking For Hard Disk Drive Errors

    Checking for Hard Disk Drive Errors Perform the following procedure to check the integrity of the hard disk drive in Windows Vista. Close all open programs before beginning the disk check. Click the Windows Start Button, and then click Computer. In the window that opens, right-click the hard disk drive that you want to check, and click Properties.
  • Page 9: Recommended Maintenance Schedule

    Click Tools. computer model Click Software number, and then Explorer. search on the keyword In the Category list, cleaning. select Startup Programs. Select the program that you want to prevent from running and click Disable. support Maintenance...
  • Page 10 CD or DVD (See “Creating Data Backup Discs” on page 1.) Troubleshooting and Maintenance Guide Monthly Quarterly (seasonally) Clean up the desktop Delete or uninstall unneeded icons and applications. (See “Removing Unused Programs” on page 1.) Maintain overall condition Check cleanliness.
  • Page 11: Troubleshooting Computer Problems

    Troubleshooting Computer Problems This section contains a series of tables that describe possible solutions to problems that may occur when using your computer. Each table contains: Symptoms that describe the sign or warning message for the type of problem. Possible solutions that describe what you should do to try to solve the problem. The troubleshooting tables appear in the following order: Audio CD and DVD Drives...
  • Page 12: Audio

    Audio Symptom No sound is produced. Codec error messages appear when certain audio files are played. Troubleshooting and Maintenance Guide Possible solution Press the Mute button on the keyboard to see if the Mute feature is turned on. Click the Windows Start Button, and then click Control Panel. Click Hardware and Sound, and then Adjust system volume.
  • Page 13: Cd And Dvd Drives

    Remove the drive from the computer and use a straightened paper clip to press the manual release hole. For information about removing the DVD drive, refer to the “Removing a Memory Module” section in the “Upgrading the HP TouchSmart PC” chapter in the User Guide.
  • Page 14 CD and DVD Drives (continued) Symptom I cannot create (burn) a disc. I cannot add data to a DVD. Titles of music tracks are not displayed for the CD. An error message appears when capturing video. I cannot play a DVD movie on a DVD player.
  • Page 15: Video

    Press the Display On/Off button on the keyboard. Press the On button to turn on the computer. Adjust the monitor resolution setting in Windows Vista: Right-click the desktop, and then select Personalize. Click Display Settings. Adjust the Resolution slider as needed.
  • Page 16: Hard Disk Drive

    Then, press the On button to restart. Press the HP Help button on the keyboard to open the Help and Support Center, or refer to the Limited Warranty and Support Guide to contact Support.
  • Page 17 Hardware Installation (continued) Symptom A new device is not recognized as part of the system. (continued) A new device does not work. A device does not work after installing a new device. Possible solution Restart the computer, and follow the instructions for accepting the changes. Deselect the automatic settings in the operating system for the card, and choose a basic configuration that doesn’t cause a resource conflict.
  • Page 18: Internet Access

    (LAN). Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. For more information about connecting to the Internet, press the HP Help button on the keyboard to open the Help and Support Center.
  • Page 19 Internet Access (continued) Symptom My Internet browser home page changed to something I did not want. Unwanted pop-up advertisements display on my computer when connected to the Internet. Possible solution You may have spyware on your computer. Spyware is software that usually runs silently in the background on your computer, collecting and sending information about you and your use of the computer to another person or system on the Internet.
  • Page 20: Keyboard And Mouse

    Keyboard and Mouse Symptom Keyboard commands and typing are not recognized by the computer. Wireless keyboard does not work or is not detected. Wireless mouse does not work or is not detected. Cursor does not respond to mouse movement. Cursor responds slowly to mouse movement.
  • Page 21: Power

    Keyboard and Mouse (continued) Symptom Mouse does not work or is not detected. Optical mouse does not track cursor well. Cursor moves too fast or too slow. Power Symptom Computer will not turn on or start. Possible solution Restart the computer: Click the Arrow button next to the Lock button, and then click Shut Down.
  • Page 22: Performance

    Power (continued) Symptom Computer will not turn on or start. (continued) Invalid system disk or Non-System disk or disk error message displays. Computer does not turn off when the On button is pressed. Computer shuts down automatically. Computer date and time display is incorrect.
  • Page 23 Performance (continued) Symptom Applications and files take longer to open or respond. (continued) Possible solution Run the Disk Defragmenter program to group fragmented files together on your hard disk drive and improve performance. This does not affect the location of files and folders on your computer.
  • Page 24: Miscellaneous

    Miscellaneous Symptom Insufficient memory message displays. Remote sensor is not receiving a signal from the remote control (select models only). Memory card reader (select models only) cannot read my memory card. Troubleshooting and Maintenance Guide Possible solution Close all open programs, and then try the desired task again, or restart your computer (click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart).
  • Page 25: Repairing Software Problems

    Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive NOTE: It is important that you perform the computer repair methods in the order described in this document.
  • Page 26: Restarting Your Computer

    Click the plus sign (+) to expand the device whose driver you want to update or rollback, (for example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b), and then click the Driver tab. To update a driver, click Update Driver, and follow the onscreen instructions.
  • Page 27: Microsoft System Restore

    Microsoft System Restore Microsoft Windows Vista includes a feature that allows you to restore your computer configuration to that of a previous time when a current software problem did not exist. The feature does this by creating a restore point where it records the computer settings at that time and date.
  • Page 28: Software Program And Hardware Driver Reinstallation

    Software Program and Hardware Driver Reinstallation If an individual factory-installed software program or hardware driver is damaged, you can reinstall the software program or hardware driver using the Recovery Manager program. (Select models only.) NOTE: To ensure your computer includes the program, perform steps 3 through 5 of the following procedure.
  • Page 29: System Recovery

    This includes software that came on CDs included in the computer accessory box, and software programs you installed since your purchase. NOTE: If your computer includes an HP Personal Media Drive (select models only), you must remove it before starting the System Recovery program.
  • Page 30: Choosing Recovery Disc Media

    By pressing the F11 key on the keyboard during startup. Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, go to and visit the Software & Driver downloads page for your computer model. Running System Recovery from the Hard...
  • Page 31: Starting System Recovery From The Windows Vista Start Menu

    Starting System Recovery from the Windows Vista Start menu Turn off the computer. Remove the HP Personal Media Drive if your computer includes one. Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. Turn on the computer.
  • Page 32: Running System Recovery From Recovery Discs

    During the startup, do the following to enter the Recovery Manager program: When the blue screen with the HP Invent logo appears, press the F11 key on the keyboard. (You have only a few seconds to press the F11 key before the normal startup process continues.)
  • Page 33 Windows Vista setup, you must answer a few questions. Complete the computer startup, finish the registration process, and wait until you see the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. Reinstall software not originally installed on the computer by the factory.
  • Page 36 Printed in...

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