IBM NetVista A22p Quick Reference
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IBM NetVista A22p Quick Reference

IBM NetVista A22p Quick Reference

(english) quick reference guide
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Quick Reference
Inside:
- Safety, warranty, and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- IBM help and service

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Summary of Contents for IBM NetVista A22p

  • Page 1 Quick Reference Inside: - Safety, warranty, and other notices - Computer setup - Software recovery - Troubleshooting and diagnostics - IBM help and service...
  • Page 3 Quick Reference...
  • Page 4 Note Before using this information and the product it supports, be sure to read “Safety notices” on page v, “Appendix A. Warranty information” on page 31 and “Appendix B. Notices” on page 47. First Edition (August 2001) © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights –...

  • Page 5: Table Of Contents

    Contents Safety notices Lithium battery notice. . vii Modem safety information . . vii Laser compliance statement. . viii Additional help . . xi Chapter 1. Preparing your computer. Completing important tasks . Arranging your workspace Comfort . Glare and lighting Air circulation .
  • Page 6 Chapter 5. Getting information, help, and service. . 25 Getting information . 25 Using the World Wide Web . . 25 Getting information by fax . . 25 Getting help and service . . 26 Using the documentation and diagnostic programs . .

  • Page 7: Safety Notices

    Safety notices DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 8 v Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit. v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou déconnecter les câbles d’interface.; v Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation, ou en présence de dommages matériels.

  • Page 9: Lithium Battery Notice

    Lithium battery notice CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed Do not: v Throw or immerse into water v Heat to more than 100°C (212°F)

  • Page 10: Laser Compliance Statement

    v Do not use the telephone to report a gas leak in the vicinity of the leak. Consignes de sécurité relatives au modem Lors de l’utilisation de votre matériel téléphonique, il est important de respecter les consignes ci-après afin de réduire les risques d’incendie, d’électrocution et d’autres blessures : v N’installez jamais de cordons téléphoniques durant un orage.
  • Page 11 DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. DANGER: Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues séparément en tant qu’options.
  • Page 12 Quick Reference...

  • Page 13: Additional Help

    Additional help ® This Quick Reference provides the information for installing your IBM computer and starting the operating system. This publication also includes basic troubleshooting information, software recovery procedures, help and service information, and warranty information. The User Guide for your computer has information about installing optional hardware.
  • Page 14 Quick Reference...

  • Page 15: Chapter 1. Preparing Your Computer

    Chapter 1. Preparing your computer Before you begin Be sure to read “Safety notices” on page v and “Appendix B. Notices” on page 47. Completing important tasks After you have set up your computer and before you start using it, take the time to complete these important tasks.

  • Page 16: Glare And Lighting

    Sitting in the same position for a long time can cause fatigue. A good chair can make a big difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs.

  • Page 17: Air Circulation

    Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner. Air circulation Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air.
  • Page 18 Quick Reference...

  • Page 19: Chapter 2. Setting Up Your Computer

    Chapter 2. Setting up your computer Note: Your computer might not have all of the connectors that are described in this chapter. Use the following information when setting up your computer. Look for the small connector icons on the back of your computer. If your computer cables and connector panel have color-coded connectors, match the color of the cable end with the color of the connector.
  • Page 20 4. Connect the monitor cable to the monitor connector, and tighten the screws. 5. If you have a modem, connect the modem using the following instructions. LI N LI N L IN L IN L I N L I N LI N LI N Use this dual connection on the back of the computer to set up your...
  • Page 21 1 Audio line-in This connector receives audio signals from an external audio device, such as a stereo system. 2 Audio line-out This connector sends audio signals from the computer to external devices, such as powered stereo speakers. 3 Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
  • Page 22 9. Connect any additional devices that you have. Your computer might not have all connectors that are shown. 139 4 13 94 1 USB Use these connectors to attach a device that requires a Universal Serial Bus (USB) connection, such as a USB scanner, printer, or personal digital assistant (PDA).

  • Page 23: Turning On Power

    10. Connect the power cords to properly grounded electrical outlets. Note: For more information about connectors, see Access IBM. Turning on power Turn on the monitor and other external devices first. Turn on the computer. When the power-on self-test (POST) is finished, the IBM logo window closes. If your computer has preinstalled software, the software installation program starts.

  • Page 24: Installing Other Operating Systems

    Insert the Software Selections CD into your CD drive, and follow the instructions on the screen. You can use the CD to: v Install software or documentation directly from the CD on models that are equipped with a CD drive. v Create an image of the Software Selections CD on your hard disk or on a local area network (LAN) disk and install the software from that image.

  • Page 25: Recording Your Computer Information

    Recording your computer information Recording information about your computer can be helpful if you ever need to have your computer serviced. The service technician will probably ask you for this information. The machine type, model, and serial number are labeled on your computer. Use the following table to record this information.
  • Page 26 Quick Reference...

  • Page 27: Chapter 3. Product Recovery

    Chapter 3. Product recovery The Product Recovery program will reinstall your computer operating system and factory-installed software. It is on a separate hidden partition on the hard disk. The Product Recovery program runs independently of the operating system. Performing a recovery Important Understand the following information before recovering your software: v Perform a recovery only as a last resort after all other diagnostic and...

  • Page 28: Software Recovery After A Hard Disk Failure

    3. Did the Product Recovery program start after you pressed F11? Yes - Go to step 5. No - If you have a Product Recovery CD, go to step 4. Otherwise, go to “Solving recovery problems”. 4. Insert the Product Recovery CD into the CD drive (if you have more than one CD, insert CD 1).

  • Page 29: F11 Will Not Start The Product Recovery Program

    F11 will not start the Product Recovery program Either the Product Recovery program is damaged, or there is a problem with the partition that contains the Product Recovery program. Use a Product Recovery CD to access the Product Recovery program. If a Product Recovery CD was not provided with your computer, contact IBM, and order a Product Recovery CD for your computer.

  • Page 30: Changing The Startup Sequence

    Changing the startup sequence If you inserted a CD into the CD or DVD drive and your computer does not read the CD immediately on startup, change the first device in the startup sequence to the CD or DVD drive. To change the startup sequence, use the following procedure: 1.
  • Page 31 a. In the device subfolder, look for a readme.txt file or other file with the.txt extension that contains information about reinstalling the device driver. This file might be named after the operating system, such as win98.txt. Follow the instructions in this file. b.
  • Page 32 Quick Reference...

  • Page 33: Chapter 4. Troubleshooting And Diagnostics

    Chapter 4. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic tools. If your computer problem is not described here, see Access IBM for more detailed troubleshooting information. Basic troubleshooting Symptom Action The computer does not Verify that: start when you press the v The power cord is plugged into the rear of the computer power button.

  • Page 34: Ibm Enhanced Diagnostics

    Symptom Action The keyboard does not Verify that: work. The computer v The computer and monitor are turned on and the does not respond to the brightness and contrast controls are set correctly. keyboard. v The keyboard is securely connected to the keyboard connector on the computer.

  • Page 35: Running Ibm Enhanced Diagnostics From The Product Recovery Program

    You can run the IBM Enhanced Diagnostics program using the Product Recovery program on your hard disk. Alternatively, you can create an IBM Enhanced Diagnostics diskette from the Product Recovery program or the Product Recovery CD and run diagnostics using the diskette. You can also download the latest version of the Enhanced Diagnostics program from http://www.ibm.com/pc/support/ on the World Wide Web.

  • Page 36: Running The Ibm Enhanced Diagnostics Diskette

    6. When prompted, insert a blank, formatted diskette into the diskette drive, and follow the instructions on the screen. Note: You can also download the latest version of the diagnostic program from http://www.ibm.com/pc/support/ on the World Wide Web. In the Quick Path field, type your machine type to find the downloadable files that are specific to your computer.

  • Page 37: Post Beep Codes

    Code Description Action 162 or 0251 A change in device Verify that: configuration occurred. v All external devices are turned on. v All devices are properly installed and securely connected. If you cannot correct the problem, have the computer serviced. 301, 303, 0211, A keyboard error has occurred.
  • Page 38 Beep pattern Description Action 1-3-1 RAM test has failed Reset the dual inline memory modules (DIMMs). If the problem persists, have the computer serviced. Here are some general guidelines for working with POST beeps. v Record any beep patterns that you hear. If you call for service, you will be asked for the beep patterns.

  • Page 39: Chapter 5. Getting Information, Help, And Service

    Chapter 5. Getting information, help, and service If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 40: Getting Help And Service

    You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
  • Page 41 v Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers.

  • Page 42: Other Services

    Country Telephone number Austria Österreich 01-24 592 5901 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 45 20 82 00 Finland Suomi 09-22 931 840 France France 02 38 55 74 50...

  • Page 43: Purchasing Additional Services

    For more information or to register for International Warranty Service: v In the U.S. or Canada, call 1-800-497-7426. v In Europe, call 44-1475-893638 (Greenock, U.K.). v In Australia and New Zealand, call 61-2-9354-4171. v In all other countries, contact your IBM reseller or IBM marketing representative.
  • Page 44 Quick Reference...

  • Page 45: Appendix A. Warranty Information

    Appendix A. Warranty information This section contains the warranty period for your product, information about obtaining warranty service and support, and the IBM Statement of Limited Warranty. Warranty period The warranty period varies by machine type and country or region. Notes: v Contact your place of purchase for warranty service information.
  • Page 46 Machine types 2256 and 2257 Country or region Warranty period Europe, Middle East, and Africa Parts - 3 years, labor - 3 years United States Parts - 3 years, labor - 1 year Canada, Latin America, Japan, China, Australia, and Parts - 1 year, labor - 1 year New Zealand.

  • Page 47: Warranty Service And Support

    Machine types 6568, 6569, 6578, 6579, and 6649 Country or region Warranty period United States, Europe, Middle East, Africa, and Parts - 3 years, labor - 3 years Argentina All other countries and regions Parts - 3 years, labor - 1 year Machine types 6790, 6791, 6792, 6793, 6794, 6823, and 6825 Country or region Warranty period...

  • Page 48: Before You Call For Service

    v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM.

  • Page 49: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    IBM Statement of Limited Warranty Z125-4753-06 8/2000 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 50 OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine.
  • Page 51 conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

  • Page 52: Part 2 - Country-Unique Terms

    This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE);...
  • Page 53 Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence: laws of the State of New York. ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.
  • Page 54 president of the ICC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.
  • Page 55 Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act. PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law...
  • Page 56 Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that...
  • Page 57 AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
  • Page 58 IRELAND Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.
  • Page 59 Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to 125 percent of the charges (if recurring, the 12 months’...
  • Page 60 Quick Reference...

  • Page 61: Appendix B. Notices

    Appendix B. Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 62: Television Output Notice

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Television output notice The following notice applies to models that have the factory-installed television-output feature.

  • Page 63: Class B Notices

    conformité car la présence de certaines options de classe A ou de câbles de carte réseau de classe A modifie ses caractérisques et le rend conforme aux normes de la classe A. Class B notices These notices refer to machine types 2251, 2254, 2256, 2257, 2271, 2292, 6251, 6269, 6336, 6337, 6339, 6341, 6342, 6343, 6346, 6347, 6348, 6349, 6350, 6568, 6569, 6578, 6579, 6648, 6649, 6790, 6791, 6792, 6793, 6794, 6823, 6825, 6830, 6831, 6832, 6833, and 6841.
  • Page 64 Telephone: 1-919-543-2193 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

  • Page 65: Class A Notices

    Class A notices These notices refer to machine types 2251, 2254, 2256, 2257, 2271, 2292, 6251, 6269, 6336, 6337, 6339, 6341, 6342, 6343, 6346, 6347, 6348, 6349, 6350, 6568, 6569, 6578, 6579, 6648, 6649, 6790, 6791, 6792, 6793, 6794, 6823, 6825, 6830, 6831, 6832, 6833, 6840, and 6841.

  • Page 66: Federal Communications Commission (Fcc) And Telephone Company Requirements

    This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The Limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

  • Page 67: Canadian Department Of Communications Certification Label

    to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. 3. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance;...

  • Page 68: Étiquette D'homologation Du Ministère Des Communications Du Canada

    Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

  • Page 69: Power Cord Notice

    AVIS : L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
  • Page 70 IBM power cord part Used in these countries and regions number 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique,...
  • Page 72 Part Number: 25P3999 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. (1P) P/N: 25P3999...

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