Chapter 3. Product Recovery; Performing A Recovery - IBM NetVista A22p Quick Reference

Chapter 3. Product recovery

The Product Recovery program will reinstall your computer operating system
and factory-installed software. It is on a separate hidden partition on the hard
disk. The Product Recovery program runs independently of the operating
system.

Performing a recovery

Important
Understand the following information before recovering your software:
v Perform a recovery only as a last resort after all other diagnostic and
troubleshooting tools have been exhausted.
v If possible, back up your data files before starting the recovery process.
The recovery process deletes all information that is stored on the
primary hard disk partition (usually drive C).
v The Product Recovery program on the hard disk partition is the
primary method to perform recovery procedures.
v If you are performing a recovery because the computer hard disk drive
was replaced, see "Software recovery after a hard disk failure" on
page 14.
To perform a recovery, use the following procedure:
1. Make backup copies of your data files, if possible. Any files on the hard
disk that are not backed up will be lost.
2. Turn off your computer for at least 5 seconds. Press and hold the F11 key
while you press the power button. The Product Recovery program will
start. Continue with step 5.
If you did not see the Product Recovery program, but instead saw the
operating system or the IBM Setup Utility
the computer for at least 5 seconds. Restart the computer. When you see
the prompt, To begin the IBM Product Recovery Program, press F11,
quickly press the F11 key. It is displayed for only a few seconds.
Was the F11 prompt displayed?
Yes - Go to step 3 on page 14.
No - Either your computer does not have the Product Recovery program
on the hard disk or the F11 prompt is damaged. Go to "Solving recovery
problems" on page 14.
1. In some models, this program is called the Configuration/Setup Utility program.
© Copyright IBM Corp. 2001
, exit this program and turn off
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