Troubleshooting Quick Reference - HP Brio ba600 User Manual

Troubleshooting Quick Reference

PC won't start
PC starts but there is no
display
PC starts but there may
be a software problem
PC starts but there may
be a hardware problem
PC starts but there is a
configuration error
If there is a
memory error
If there is a mouse
or keyboard error
If there is a floppy
disk error
If there is a hard drive
or CD-ROM error
If there is a CMOS error
If there is a serial or
parallel port error
•
Check power cord is correctly connected.
•
Check voltage switch is correctly set.
•
Check the display is correctly connected and switched ON.
•
Check the display's brightness and contrast settings.
•
Refer to "Software Problem" on page 27.
•
Refer to the software documentation or the software provider's
support web site for information.
•
Run DiagTools to analyze the problem. Refer to page 18.
•
Upgrade your PC's BIOS. Refer to page 20.
•
Run the HP Setup program to correct the configuration problem. Refer to page
20.
•
Check memory modules are of the correct type, HP-supported and correctly
inserted in their sockets. Refer to page 59.
•
Check power cord is correctly connected.
•
Check the device driver is correctly installed.
•
Check the device configuration in Setup. Refer to page 20.
•
Clean the mouse ball.
•
Try using a known working floppy disk.
•
Check the floppy drive configuration in Setup. Refer to page 20.
•
Check the drive cable is correctly connected. Refer to page 52.
•
Check the drive configuration in Setup. Refer to page 20.
•
Check the drive cable is correctly connected. Refer to page 54 or page 56.
•
Ensure the OS and drivers are installed.
•
Check the power cord is connected.
•
Check power to system board is correctly connected. Refer to page 49.
•
Ensure the OS and drivers are installed.
•
Upgrade your PC's BIOS. Refer to page 20.
•
Check the devices are connected and on line.
•
Check device drivers are installed.
•
Check the device configuration in Setup. Refer to page 20.
•
Try using a known working device.

Troubleshooting Quick Reference

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