HP Brio ba600 User Manual page 35

Keyboard Test Error
Problem Possible cause
POST displays a The keyboard cable is not
keyboard test correctly connected.
error.
The keyboard is not clean
and keys are stuck down.
You may need to update your PC's Basic Input
Output System (BIOS).
The keyboard is not working
More Advanced Troubleshooting
The system board is not
working.
If the problem persists, contact your authorized support provider
To try and fix this ...
1 Switch off the PC.
2 Plug the cables into the correct connectors on the back of the PC.
Check all keys are at the same height, and none are stuck (keyboard).
Run DiagTools. Refer to page 18.
Create a floppy to update your PC's BIOS. Refer to page 20.
1 Switch off the PC.
2 Replace the keyboard by a known working unit.
3 Switch on the PC, and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover (refer to page 44).
3 Replace the system board by a known working board from the
same model of PC (refer to page 46).
4 Close the PC, reconnect the power cord and check that the PC
boots (starts).
5 If the keyboard works, contact your authorized support provider for
further troubleshooting information.
Troubleshooting Help Zone
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