Troubleshooting Quick Reference - HP Vectra VL series 8 Maintenance Manual

Troubleshooting Quick Reference

PC won't start
PC starts but there is no
display
PC starts but there is a
hardware problem
PC starts but there is a
configuration error
If there is a
memory error
If there is a mouse
or keyboard error
If there is a floppy
disk error
If there is a hard disk
or CD-ROM error
If there is a CMOS error
If there is a serial or
parallel port error
•
Check power cord is correctly connected
•
Check voltage switch is correctly set
•
Check the display is correctly connected and switched ON
•
Check the display's brightness and contrast settings
•
Run the HP DiagTools software to analyze the problem
•
Run the HP Setup program to correct the configuration problem
•
Check memory modules are of the correct type, HP-supported and in the
correct sockets
•
Check power cord is correctly connected
•
Check the device driver is correctly installed
•
Check the device configuration in Setup
•
Clean the mouse ball
•
Try using a known working floppy disk
•
Check the floppy drive configuration in Setup
•
Check the drive cable is correctly connected
•
Check the drive configuration in Setup
•
Check the drive cable is correctly connected
•
Ensure the OS and drivers are installed
•
Check the power cord is connected
•
Check power cables to system board are correctly connected
•
Ensure the OS and drivers are installed
•
Check the devices are connected and on line
•
Check device drivers are installed
•
Check the device configuration in Setup
•
Try using a known working device
Part Number D5908-UPG-ABA
Created in France 06/98