HP Designjet 3D User Manual page 25

Customer self-repair warranty service. HP products are designed with many
7.
Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in
performing defective parts replacement. If during the diagnosis period, HP identifies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self
repair is mandatory. If you request HP to replace these parts, you will be charged for the
travel and labor costs of this service. 2) Parts for which customer self repair is optional.
These parts are also designed for Customer Self Repair. If, however, you require that HP
replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the phone. HP specifies in the materials shipped with a
replacement CSR part whether a defective part must be returned to HP. In cases where it is
required to return the defective part to HP, you must ship the defective part back to HP within a
defined period of time, normally five (5) business days. The defective part must be returned with
the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all
shipping and part return costs and determine the courier/carrier to be used.
8. Should HP elect to replace or repair the defective product or part onsite, such products will
be serviced at the end-user customer's facility at no charge only within designated local
service travel areas. Outside designated local service travel areas, warranty services will
be performed at the end-user customer's facility only upon prior agreement; you may be
required to pay travel expenses and other applicable expenses for such services. Contact
your local HP authorized service provider for details on local travel areas.
9. You will make all reasonable efforts to support and cooperate with HP or a HP authorized
service provider in resolving the problem remotely, for example, starting and executing self
tests or diagnostic programs, providing all necessary information, or performing basic
remedial activities upon HP's or a HP authorized service provider request.
10. If HP is unable to repair or replace, as applicable, a defective product which is covered by
this Limited Warranty, HP shall, within a reasonable time after being notified of the defect,
refund the residual value of the product. The residual value will be the purchase price paid
to HP or HP Authorized Reseller minus depreciation and amortization.
1 1. HP shall have no obligation to replace or refund until you return the defective components,
parts, supplies or hardware product to HP, including its associated documentation. All
components, parts, supplies or hardware products, removed under this Limited Warranty
become the property of HP. Notwithstanding the above mentioned, HP may waive the
requirement for you to return the defective product.
12. Unless otherwise stated, and to the extent permitted by local law, HP products may be
manufactured using new materials or new and used materials equivalent to new in
performance and reliability. HP may repair or replace products (i) with equivalent products
to the products being repaired or replaced but which may have been subject to prior use;
or (ii) with an equivalent product to an original product that has been discontinued.
13. This Limited Warranty is valid in any country/region where HP or its authorized providers
offer warranty services and HP has marketed the HP product covered by this Limited
Warranty. However, warranty service availability and response time may vary from
country/region to country/region. HP will not alter form, fit, or function of the product to
make it operate in a country for which it was never intended to function for legal or
regulatory reasons. This HP Limited Warranty is subject to all applicable laws and
regulations including US and other national export and import laws and regulations.
14. Contracts for additional services may be available for any authorized HP service facility
where the listed HP product is distributed by HP or an authorized importer.
HP Limited Warranty Statement 21