Gateway MX6960 Reference Manual page 103

Help and
Support
For more information
about dialing
properties, click Start,
then click Help and
Support. Type the
keyword dialing in
the Search box, then
click the arrow.
Make sure that the modem cable is less
■
than 6 feet (1.8 meters) long.
Remove any line splitters or surge
■
protectors from your telephone line, then
check for a dial tone by plugging a working
telephone into the telephone wall jack.
If you have additional telephone services
■
such as call waiting, call messaging, or
voice mail, make sure that all messages are
cleared and call waiting is disabled before
using the modem. Contact your telephone
service to get the correct code to
temporarily disable the service. Also make
sure that the modem dialing properties are
set appropriately.
To check the dialing properties:
Click Start, then click Control
1
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
Click/Double-click the Phone and
2
Modem Options icon, then click
the Dialing Rules tab.
Click the location from which you
3
are dialing, then click Edit.
Make sure that all settings are
4
correct.
Disconnect any answering machine, fax
■
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
Make sure that you are not using a digital,
■
rollover, or PBX line. These lines do not
work with your modem.
Troubleshooting
97