Gateway MX6960 Reference Manual
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Gateway MX6960 Reference Manual

Gateway MX6960 Reference Manual

8511723 - gateway notebook reference guide
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Summary of Contents for Gateway MX6960

  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ......2 Gateway contact information ......3 Gateway model and serial number .
  • Page 4 Contents www.gateway.com Chapter 4: Using Drives and Accessories ..31 Using the CD or DVD drive .......32 Identifying drive types .
  • Page 5 Contents Radio frequency wireless connections ....61 Files ........... . . 62 Security .
  • Page 6 Telephone support ........113 Before calling Gateway Customer Care ....113 Telephone numbers .

  • Page 7: Chapter 1: About This Reference

    CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About this reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive.

  • Page 9: Gateway Contact Information

    The label on the bottom of your notebook Important The label shown in this contains information that identifies your section is for notebook model and its features. Gateway informational Customer Care will need this information if you purposes only. Label information varies by call for assistance.

  • Page 10: For More Information

    CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway’s Support page at www.gateway.com the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

  • Page 11: Chapter 2: Checking Out Your Notebook

    CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Battery charge indicator Headphone jack Speaker Speaker Microphone jack Power indicator Component Icon Description LCD panel Press to open the LCD panel. release latch Speakers Provide audio output when headphones or amplified speakers are not plugged in.

  • Page 13: Left

    Left Left Ventilation S-Video out CD or DVD drive Kensington jack lock slot Component Icon Description Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot. S-Video out Plug an S-Video device, such as a television, into jack this jack.

  • Page 14: Right

    CHAPTER 2: Checking Out Your Notebook Right USB ports USB ports Modem jack PC Card IEEE 1394 Memory card Ethernet jack slot port reader Component Icon Description USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.

  • Page 15: Back

    Back Back Power connector Monitor port Component Icon Description Power Plug the AC adapter cable into this connector. connector Monitor Plug an analog VGA monitor or projector into port this port. For more information, see “Viewing the display on a projector or monitor” on page...

  • Page 16: Bottom

    Customer Includes the Customer Care contact Care label information. For more information, see “Gateway contact information” on page Hard drive The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page...

  • Page 17: Keyboard Area

    Keyboard area Keyboard area Power button Keyboard Status indicators Touchpad Component Icon Description Power Press to turn the power on or off. You can also button configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing notebook power settings”...
  • Page 18 CHAPTER 2: Checking Out Your Notebook...

  • Page 19: Chapter 3: Using Your Gateway Notebook

    CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 20: Connecting The Ac Adapter

    CHAPTER 3: Using Your Gateway Notebook Connecting the AC adapter You can run your notebook using an AC adapter Warning Do not attempt to or your notebook’s battery. The battery was disassemble the AC shipped to you partially charged. You should use adapter.

  • Page 21: Protecting From Power Source Problems

    “Front” on page 6 for the location of the blue after three hours, battery charge indicator). If the battery contact Gateway Customer Care at the charge indicator does not turn on, location shown on the complete the following steps until it turns Customer Care label.

  • Page 22: Connecting The Dial-Up Modem

    CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Your notebook has a built-in 56K modem that Warning To reduce the risk of you can use to connect to a standard telephone fire, use only No. 26 line. AWG or larger...

  • Page 23: Connecting To A Cable Or Dsl Modem Or To A Network

    Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network.

  • Page 24: Starting Your Notebook

    CHAPTER 3: Using Your Gateway Notebook Starting your notebook To start your notebook: Warning Do not work for long Slide the latch on the front of your periods with the notebook, then lift the LCD panel. notebook resting on your lap. If the air vents...

  • Page 25: Turning Off Your Notebook

    Turning off your notebook Turning off your notebook To turn off your notebook: Important If for some reason you Click Start, then click Turn Off Computer. cannot use the Turn The Turn Off Computer dialog box opens. Off Computer option in Windows to turn off your notebook, press Click Turn Off.

  • Page 26: Using The Status Indicators

    CHAPTER 3: Using Your Gateway Notebook Using the status indicators Status indicators inform you when a drive is Important If none of the being used or when a button has been pressed indicators are on, you that affects how the keyboard is used. The status may need to press indicators are located below the touchpad.

  • Page 27: Using The Keyboard

    Using the keyboard Using the keyboard Your notebook features a full-size keyboard that Tips & Tricks You can attach an functions the same as a desktop computer external keyboard to keyboard. Many of the keys have been assigned the notebook using a alternate functions, including shortcut keys for USB port.
  • Page 28 CHAPTER 3: Using Your Gateway Notebook Key type Icon Description System Press these colored keys in keys combination with the key to perform specific actions. For more information, see “System key combinations” on page Numeric Use these keys to type...

  • Page 29: System Key Combinations

    Using the keyboard System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold F , then To...
  • Page 30 CHAPTER 3: Using Your Gateway Notebook Press and hold F , then To... press this system key... Turn the optional Bluetooth feature on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
  • Page 31 Using the keyboard Press and hold F , then To... press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume.

  • Page 32: Using The Ez Pad Touchpad

    CHAPTER 3: Using Your Gateway Notebook Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two Tips & Tricks For instructions on buttons, and a scroll zone. how to adjust the double-click speed, pointer speed, right-hand or...
  • Page 33 Using the EZ Pad touchpad To... Do this... Move the Move your pointer on finger around the screen. on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue...

  • Page 34: Adjusting The Volume

    CHAPTER 3: Using Your Gateway Notebook To... Do this... Move an Position the object on the pointer over screen. the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to appropriate part of the screen.

  • Page 35: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Turning your wireless radio on or Your Gateway notebook may have a Warning Radio frequency factory-installed wireless networking card. wireless communication can To turn the wireless IEEE 802.11 radio on or off: interfere with...
  • Page 36 CHAPTER 3: Using Your Gateway Notebook Tips & Tricks For more information about using your notebook on a wireless network, see “Wireless Networking” in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, All Programs, My Bluetooth Places.

  • Page 37: Chapter 4: Using Drives And Accessories

    CHAPTER 4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...

  • Page 38: Using The Cd Or Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive type...
  • Page 39 Using the CD or DVD drive If your drive has this This is your drive type... Use your drive for... logo... Multi-format double Installing layer DVD RW drive ± programs, playing audio CDs, playing ROM/R/RW DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video...

  • Page 40: Using A Cd Or Dvd

    CHAPTER 4: Using Drives and Accessories Using a CD or DVD Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s Manual eject hole regional code must...

  • Page 41: Using The Memory Card Reader

    Using the memory card reader Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 42: Removing A Memory Card

    CHAPTER 4: Using Drives and Accessories Removing a memory card To remove a memory card: Important Do not use the remove Pull the memory card out of the notebook. ■ hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not...
  • Page 43 Adding and removing a PC Card To insert a PC Card: Push the card firmly into the PC Card slot, ■ label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: Click the remove hardware icon in the Important...

  • Page 44: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories Eject the PC Card by pressing the eject button again. Installing a printer or other peripheral device Your notebook has one or more of the following Important ® Before you install a ports: IEEE 1394 (also known as Firewire printer, scanner, or ®...

  • Page 45: Connecting A Usb Printer, Scanner, Or Digital Camera

    Installing a printer or other peripheral device Connecting a USB printer, scanner, or digital camera Your notebook has a four USB ports for Important USB devices may have connecting devices such as a diskette drive, flash special installation drive, printer, scanner, camera, keyboard, or instructions.

  • Page 46: Viewing The Display On A Projector Or Monitor

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving Important Press F +F4 to switch presentations by connecting an external between viewing the monitor or projector to your monitor (VGA) port. display on the LCD Your notebook supports simultaneous LCD and panel and viewing the...
  • Page 47 Viewing the display on a projector or monitor Click the Settings tab. Right-click the second monitor icon (labeled 2), then click Attached. Click Apply. Adjust properties such as Screen Resolution or Color Quality if necessary. Click OK.

  • Page 48: Viewing The Display On A Television

    CHAPTER 4: Using Drives and Accessories Viewing the display on a television The S-Video out jack on your notebook lets you Important The dialog boxes view your notebook display on a television shown in this section screen using a standard S-Video cable. are for demonstrative purposes only and To view your notebook display on a television:...
  • Page 49 Viewing the display on a television Click Advanced. The ATI Properties dialog box opens. Click the CATALYST Control Center tab. Click the ATI CATALYST Control Center button. Click Advanced, then click Next. Use the wizard to adjust the television properties.

  • Page 50: Ordering Accessories

    “Changing batteries” on page 49 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive.
  • Page 51 Ordering accessories Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer.
  • Page 52 CHAPTER 4: Using Drives and Accessories...

  • Page 53: Chapter 5: Managing Power

    CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...

  • Page 54: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to Important If the power cord or provide an exceptional balance of performance battery icon does not and portability. Your notebook uses the latest appear on the taskbar,...

  • Page 55: Changing Batteries

    Replace only with a battery specifically -OR- manufactured for your Gateway notebook. If your notebook is on and is not plugged Discard used batteries into an AC outlet, save your work and turn according to local off the notebook.

  • Page 56: Recalibrating The Battery

    As soon as it starts and you see a startup show an accurate screen, press F2. The BIOS Setup utility charge, contact Gateway Customer opens. Care at the location shown on the Open the Advanced menu.

  • Page 57: Extending Battery Life

    Extending battery life Extending battery life Conserving battery power To conserve power while using the battery to Tips & Tricks For more information power your notebook: about using power management settings, Dim the display as low as is comfortable. ■ “Changing notebook power Remove PC Cards when you do not need...

  • Page 58: Changing Power Modes

    CHAPTER 5: Managing Power If you will have access to an EmPower™ ■ in-flight power receptacle, an automobile power outlet, or an automobile cigarette lighter, use a power inverter. Save the battery for times when you cannot use a power adapter. To find AC power outlets in airports, look ■...

  • Page 59: Changing Notebook Power Settings

    Changing notebook power settings If your ...and you ...then notebook want to... is... Enter Press F +F3. Standby mode Enter Click Start, then Hibernate click Turn Off mode (must be Computer. Press activated) and hold S HIFT then click Hibernate. In Standby Exit Standby or Press the power...
  • Page 60 CHAPTER 5: Managing Power speed while connected to AC power and at reduced speed (which uses less power) while using battery power. You can modify the Intel SpeedStep settings by the power scheme you select. To change the power scheme: Click Start, then click Control Panel.

  • Page 61: Changing Alarm Options

    Changing notebook power settings Changing alarm options Alarms can alert you when the battery charge is Help and Support low. For more information about changing the To change the alarm options: alarm options, click Start, then click Help Click Start, then click Control Panel. The and Support.

  • Page 62: Changing Advanced Settings

    CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different Help and Support power saving modes to the power button and For more information Standby system key. You can also select which about changing the power saving mode is activated when you close power management settings, click Start, the LCD panel.

  • Page 63: Activating And Using Hibernate Mode

    Changing notebook power settings Activating and using Hibernate mode Hibernate (also called save to disk) writes all Help and Support current memory (RAM) information to the hard For more information drive, then turns your notebook completely off. about using Hibernate The next time you turn on your notebook, it mode, click Start, then click Help and...
  • Page 64 CHAPTER 5: Managing Power Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Shut Down Windows dialog box.

  • Page 65: Chapter 6: Traveling With Your Notebook

    CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 66: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook Remove all peripheral devices and cables. ■ Remember to pack those you will need while traveling. Pack your notebook securely into a ■ briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 67: Radio Frequency Wireless Connections

    Radio frequency wireless connections Take a telephone line tester to check for ■ unsafe lines, especially if you are traveling internationally. Take remote access information with you ■ so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be especially useful if you are traveling internationally.

  • Page 68: Files

    CHAPTER 6: Traveling with Your Notebook Files Copy your working files from your desktop ■ computer to your notebook before you travel. If you need to access your desktop ■ computer files from your notebook while traveling, set up your desktop computer for remote access.

  • Page 69: Power

    If you forget your password, you must return your notebook to Gateway for service. Power Take your AC power adapter to recharge ■ the battery. If you are traveling internationally, take power plug adapters.

  • Page 70: Additional Tips

    CHAPTER 6: Traveling with Your Notebook Additional tips If you plan to use several USB peripheral ■ devices, take a portable USB hub to provide additional USB ports. Take a network cable if you need to ■ connect to a network. Some hotels provide Internet connectivity only through their networks.

  • Page 71: Chapter 7: Maintaining Your Notebook

    CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs...

  • Page 72: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your ■ notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 73: Cleaning Your Notebook

    Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: A soft, lint-free cloth ■...

  • Page 74: Cleaning The Keyboard

    CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.

  • Page 75: Chapter 8: Upgrading Your Notebook

    CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...

  • Page 76: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge The components inside your notebook are Warning To avoid exposure to extremely sensitive to static electricity, also dangerous electrical known as electrostatic discharge (ESD). voltages and moving parts, turn off your Before installing or replacing components, notebook, unplug the power cord, modem...

  • Page 77: Adding Or Replacing Memory Modules

    Your notebook uses memory modules called Important Use only memory SO-DIMMs (Small Outline Dual Inline Memory modules designed for Modules). The modules are available in various your Gateway capacities and any module can be placed in any notebook. slot. Tools Required...
  • Page 78 CHAPTER 8: Upgrading Your Notebook Remove the keyboard screw. Tips & Tricks The screw hole is marked with a K. Screw Loosen the six memory bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Screw Screw...
  • Page 79 Adding or replacing memory modules Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch. Thumb notch...
  • Page 80 CHAPTER 8: Upgrading Your Notebook If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
  • Page 81 Adding or replacing memory modules Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

  • Page 82: Replacing The Hard Drive Kit

    CHAPTER 8: Upgrading Your Notebook Replacing the hard drive kit If you would like more hard drive capacity, you Tools Required can replace your original drive with a You need a small higher-capacity drive. Phillips screwdriver to replace the hard drive kit.
  • Page 83 Replacing the hard drive kit Remove the two hard drive bay cover screws. Screw Screw Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. If your new hard drive already includes the hard drive cover, go to Step -OR-...
  • Page 84 CHAPTER 8: Upgrading Your Notebook Remove the screws that secure the hard drive to the hard drive cover. Screw Screw Screw Screw Remove the cover from the old drive. Insert the new drive label side up onto the cover so the screw holes line up. Replace the screws that secure the cover to the drive.
  • Page 85 Replacing the hard drive kit For instructions on installing Windows, your drivers, and your applications, see the “Recovering Your System” chapter you printed in Step Reconnect all peripheral devices and replace any PC cards.
  • Page 86 CHAPTER 8: Upgrading Your Notebook...

  • Page 87: Chapter 9 Troubleshooting

    CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 88: Safety Guidelines

    CHAPTER 9: Troubleshooting Safety guidelines While troubleshooting your notebook, follow Warning Do not try to these safety guidelines: troubleshoot your problem if power cords Never remove the memory bay or hard ■ or plugs are damaged, drive bay cover while your notebook is if your notebook was dropped, or if the case turned on, while the battery is installed,...

  • Page 89: Troubleshooting

    Troubleshooting If an error message appears on the screen, ■ write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral ■ devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 90: Display

    CHAPTER 9: Troubleshooting To check IRQ usage: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.
  • Page 91 This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

  • Page 92: Dvd Drives

    CHAPTER 9: Troubleshooting DVD drives Your notebook does not recognize a disc The disc may not be seated correctly in the ■ tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.
  • Page 93 ■ temporary memory problems. Shut down and restart your notebook. Reinstall the audio device drivers. For more ■ information, see “Gateway Web site” in the online User Guide. A DVD movie will not play Tips & Tricks For instructions on Make sure that the label or side you want ■...

  • Page 94: File Management

    CHAPTER 9: Troubleshooting File management A file was accidentally deleted Caution If a file was deleted Recover the file from the Recycle Bin by ■ while holding down following the instructions in “Deleting files the S key, or if the HIFT and folders”...

  • Page 95: Internet

    Troubleshooting The hard drive cannot be accessed, or you see a “General failure reading drive C” error message If a diskette is in an external diskette drive, ■ eject it and restart your notebook. Make sure that the hard drive is installed Tips &...

  • Page 96: Keyboard

    CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

  • Page 97: Media Center

    Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Many factors, such as the display type, ■...
  • Page 98 CHAPTER 9: Troubleshooting display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center computer, a progressive scan display device with a VGA input is the best choice. Quality of video source—The ■...
  • Page 99 “Adjusting the screen resolution” in the resolution of 1024 × 768 for online User Guide. computer monitors and 800 × 600 for the Gateway 42inch Plasma TV. Help and Many TVs cannot display this high Support of a resolution and may shift,...
  • Page 100 Your Media Center computer detects ■ whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com.
  • Page 101 Adjust the display device brightness, ■ contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com. You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD Yes, you can. The Media Center saves ■...

  • Page 102: Memory

    CHAPTER 9: Troubleshooting Memory You see a “Memory error” message Tips & Tricks For more information Make sure that the memory module is ■ about installing inserted correctly in the memory bay slot. memory, see “Adding or replacing memory Use a third-party diagnostic program to ■...
  • Page 103 Troubleshooting Make sure that the modem cable is less ■ than 6 feet (1.8 meters) long. Remove any line splitters or surge ■ protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. If you have additional telephone services ■...
  • Page 104 CHAPTER 9: Troubleshooting Check for line noise (scratchy, crackling, or ■ popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.
  • Page 105 Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K.
  • Page 106 CHAPTER 9: Troubleshooting Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.

  • Page 107: Mouse

    Troubleshooting Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box. Mouse See also “Touchpad” on page 111. The external mouse does not work Make sure that the mouse cable is plugged ■...
  • Page 108 CHAPTER 9: Troubleshooting Make sure that the router is plugged into ■ a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. Make sure that all computers on your ■...

  • Page 109: Networks (Wireless)

    Troubleshooting Internet Explorer is unable to access the Internet Reset the power on your cable or DSL ■ modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. If you previously accessed the Internet ■...
  • Page 110 CHAPTER 9: Troubleshooting Your connection on the network seems Important Note any antenna intermittent or your wireless network is placement constraints running slower than you expect in the access point user The speed of a wireless network is related guide because the ■...
  • Page 111 Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web If your access point uses WEP, go to the ■ Windows XP Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.
  • Page 112 CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet Reset the power on your cable or DSL ■ modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.

  • Page 113: Passwords

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your...

  • Page 114: Printer

    CHAPTER 9: Troubleshooting If your notebook is plugged into a surge ■ protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
  • Page 115 Troubleshooting The printer is on but will not print Check the cable between the printer and ■ your notebook. Make sure that it is connected to the correct port. Make sure that the printer is online. Many ■ printers have an online/offline button that you may need to press so the printer can start printing.
  • Page 116 CHAPTER 9: Troubleshooting You see a “Printer queue is full” error message Make sure that the printer is not set to work ■ offline. To make sure that the printer is not set to work offline: Click Start, then click Control Panel.

  • Page 117: Sound

    Troubleshooting Sound You are not getting sound from the built-in Tips & Tricks For more information speakers about using your Make sure that headphones are not ■ volume control, see plugged into the headphone jack. “Adjusting the volume” on page Make sure that the volume control on your ■...

  • Page 118: Video

    CHAPTER 9: Troubleshooting Adjust the touchpad settings. For ■ instructions on how to adjust the touchpad settings, see “Changing touchpad settings” in the online User Guide. Video The projector or external monitor is not working Make sure that you have pressed F +F4 to ■...

  • Page 119: Telephone Support

    If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using ■...

  • Page 120: Telephone Numbers

    CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system 800-846-2118 and your telephone keypad to find answers to common problems.

  • Page 121: Self-Help

    Web site's Documentation Library. This user guide. ■ The software publisher's Web site. ■ Tutoring Answers by Gateway is a fee-based telephone service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers.

  • Page 122: Training

    CHAPTER 9: Troubleshooting Training Gateway provides the following computer-based training: Resource Service description For more information Gateway A variety of courses www.gateway.com/ Learning and tutorials are training Libraries available on CD. Select from several easy-to-use learning libraries. Online More than www.learnwithgateway.

  • Page 123: Appendix A: Safety, Regulatory, And Legal Information

    APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 124: Important Safety Information

    APPENDIX A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested Warning Always follow these to meet the latest standards for safety of instructions to help information technology equipment. However, to guard against ensure safe use of this notebook, it is important...
  • Page 125 Important safety information Some notebook are equipped with a ■ three-wire power cord to make sure that the notebook is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature.

  • Page 126: Regulatory Compliance Statements

    The notebook performance ■ changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Low power, Radio transmitting type devices Warning Radio frequency (radio frequency (RF) wireless communication...
  • Page 127 Gateway believes these wireless device. devices are safe for use. Regardless of the power levels, care should be taken to minimize human Warning contact during normal operation.

  • Page 128: United States Of America

    APPENDIX A: Safety, Regulatory, and Legal Information Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has...
  • Page 129 Regulatory compliance statements The FCC has set a general guideline of 20 cm Caution In order to comply with (8 inches) separation between the device and FCC requirements this the body, for use of a wireless device near the transmitter must not body (this does not include extremities).
  • Page 130 FCC declaration of conformity Responsible party: Caution Changes or Gateway Companies, Inc. modifications not expressly approved by 610 Gateway Drive, North Sioux City, SD 57049 Gateway could void (605) 232-2000 Fax: (605) 232-2023 the FCC compliance and negate your authority to operate Product: the notebook.
  • Page 131 Regulatory compliance statements Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.

  • Page 132: Canada

    APPENDIX A: Safety, Regulatory, and Legal Information When programming or making test calls to emergency numbers: Remain on the line and briefly explain to ■ the dispatcher the reason for the call. Perform such activities in the off-peak ■ hours such as early morning or late evenings.
  • Page 133 (8 inches) from the body when wireless devices to use it. Contact Gateway for service. are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as...
  • Page 134 APPENDIX A: Safety, Regulatory, and Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 135: Japan

    Regulatory compliance statements Japan Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD Warning Use of controls or drives comply with the appropriate safety adjustments or standards, including IEC 825. The laser devices in performance of these components are classified as “Class 1 Laser...

  • Page 136: Environmental Information

    In some cases, your “end of life” product ■ may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. If you need further assistance in recycling, ■...

  • Page 137: Notices

    Notices Copyright © 2006 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved.
  • Page 138 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 139 Notices Macrovision statement If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing...
  • Page 140 APPENDIX A: Safety, Regulatory, and Legal Information...

  • Page 141: Index

    Index locating managing power AC adapter monitoring charge connecting purchasing connector recalibrating international adapters recharging accessories release latch purchasing replacing safety precautions battery alarm options acoustic handset coupler bays alarms battery application key hard drive arrow keys memory audio BIOS Setup utility adjusting volume Bluetooth back button...
  • Page 142 Index www.gateway.com external diskette drive cleaning external speakers inserting Firewire flash drive CD drive headphone See DVD drive i.Link cellular phone IEEE 1394 memory cards keyboard Certificate of Authenticity microphone cleaning modem (dial-up) audio CD monitor (VGA) case mouse network...
  • Page 143 Index troubleshooting double-clicking dragging faxes drives troubleshooting files opening DVD/CD-RW transferring DVD±RW troubleshooting hard drive Firewire port identifying drive types Fn key multi-format DVD±RW folders opening replacing hard drive status indicators function keys troubleshooting types DSL modem Gateway model number...
  • Page 144 Index www.gateway.com digital camera toggle display digital video camera Windows hard drive memory PC Card labels peripheral devices Microsoft Certificate of printer Authenticity scanner model number Internet serial number troubleshooting laser printer IRQ conflicts latch battery LCD panel release jacks...
  • Page 145 Index Microsoft Certificate of system key Authenticity numeric keypad model number status indicator using modem cable connecting dial-up opening files international adapter folders jack (dial-up) LCD panel troubleshooting notebook monitor programs adding external shortcut menu cleaning color quality display properties...
  • Page 146 Index www.gateway.com connector replacing conserving battery power See installing resetting notebook EmPower adapter restarting notebook extending battery life right-clicking Hibernate mode indicator international adapter safety management caring for notebook schemes general precautions source problems guidelines for SpeedStep settings troubleshooting Standby mode...
  • Page 147 Suspend Gateway Learning S-Video (TV) out Libraries jack Learn With Gateway S-Video (TV) out jack travel tips system identification label troubleshooting system keys audio combinations automated system locating device installation...
  • Page 148 Index www.gateway.com LCD panel video camera Media Center connecting memory volume memory card reader adjusting modem adjusting modem mouse controls network muting passwords system keys PC Cards troubleshooting power printer safety guidelines waking up notebook screen Windows screen area screen resolution...
  • Page 150 MAN OASIS USER GDE R0 11/06...

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