Troubleshooting A Hard-Drive - Dell PowerEdge C8000 Hardware Owner's Manual

Troubleshooting a Hard-Drive

CAUTION:
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION:
drive. Before you proceed, back up all files on the hard-drive.
1 If your sled has a RAID controller and your hard-drives are configured in a
RAID array, perform the following steps:
Restart the system and enter the host adapter configuration utility
a
program by pressing <Ctrl><H> for a RAID controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
Ensure that the hard-drive(s) have been configured correctly for the
b
RAID array.
Take the hard-drive offline and reseat the drive.
c
Exit the configuration utility and allow the system to boot to the
d
operating system.
2 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
3 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program" on page 61.
4 If the problem persists, see "Getting Help" on page 187.
176
Troubleshooting
Many repairs may only be done by a certified service technician. You
This troubleshooting procedure can destroy data stored on the hard-