Downloading A Support File; Installing Firmware; Add License Key Dialog Box - HP StorageWorks 8/20q User Manual

4. In the Add License Key dialog box
Figure 36

Add License Key dialog box

5. Click Get Description. The license key description is retrieved and displayed in the Description area for
you to verify that this is the license key you ordered. If it is not the correct key, repeat steps 4 and 5.
6. Click Add Key to upgrade the switch. Allow a minute or two for the upgrade to complete.

Downloading a support file

The Download Support File menu option assembles all log files and switch memory data into a core dump
file (the default file name is dump_support.tgz). This file can be sent to technical support personnel for
troubleshooting switch problems.
To create a support file:
1. Select Switch > Download Support File.
2. In the Download Support File dialog box, click Browse to define a location for the support file, or type
the path in the text field. You can rename the support file at this time if desired.
3. Click Start to begin the process of creating and downloading the support file to your workstation.
Observe the status in the Status area.
4. After the support file is saved to your workstation, click Close to close the Download Support File dialog
box.

Installing firmware

Installing firmware involves loading, unpacking, and activating the firmware image on the switch.
QuickTools does this in one operation. To provide consistent performance throughout the fabric, ensure
that all switches are running the same version of firmware.
A Nondisruptive Code Load and Activation (NDCLA) of firmware can be achieved on an operating switch
without disrupting data traffic or having to re-initialize attached devices. As part of an NDCLA operation,
a switch Hot Reset is executed. During a Hot Reset operation, fabric services will be unavailable for a short
period (30—75 seconds depending on switch model). To ensure that an NDCLA operation is successful,
verify that all administrative changes to the fabric (if any) are complete. If you are installing firmware on
more than one switch in the fabric, wait until the activation is complete on the first switch before installing
firmware on a second switch. If you attempt to activate firmware on a second switch before activation is
complete on the first, you will receive a message advising you to wait and perform a hot reset later on the
second switch to complete the installation.
CAUTION: Changes to the fabric may disrupt the NDCLA process.
Common administrative operations that change the fabric include:
• Zoning modifications
• Adding, moving or removing devices attached to the switch fabric. This includes powering up or
powering down attached devices.
• Adding, moving or removing ISLs or other connections.
(Figure 36), enter the license key in the Key box.
8/20q Fibre Channel Switch QuickTools switch management user guide 77