Downloading A Support File; Feature Licenses Dialog Box; Add License Key Dialog Box; Download Support File Dialog Box - HP StorageWorks 8/20q User Manual

3. In the Feature Licenses dialog box
The Add License Key dialog box is displayed.

Feature Licenses dialog box

Figure 36
4. In the Add License Key dialog box
Figure 37

Add License Key dialog box

5. Click Get Description. The license key description is retrieved and displayed in the Description area for
you to verify that this is the license key you ordered. If it is not the correct key, repeat steps 4 and 5.
6. Click Add Key to upgrade the switch. Allow a minute or two for the upgrade to complete.

Downloading a support file

The Download Support File menu option assembles all log files and switch memory data into a core dump
file (the default file name is dump_support.tgz). This file can be sent to technical support personnel for
troubleshooting switch problems.
To create a support file:
1. Select Switch > Download Support File.
Figure 38

Download Support File dialog box

2. In the Download Support File dialog box
file, or type the path in the text field. You can rename the support file at this time if desired.
3. Click Start to begin the process of creating and downloading the support file to your workstation.
Observe the status in the Status area.
(Figure
(Figure
HP StorageWorks 8/20q Fibre Channel Switch QuickTools Switch Management User Guide
36), click Add.
37), enter the license key in the Key box.
(Figure 38), click Browse to define a location for the support
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