Downloading A Support File; Add License Key Dialog Box; Download Support File Dialog Box - HP StorageWorks SN6000 User Manual

4. In the Add License Key dialog box
Figure 39

Add License Key dialog box

5. Click Get Description. The license key description is retrieved and displayed in the Description area for
you to verify that this is the license key you ordered. If it is not the correct key, repeat steps 4 and 5.
6. Click Add Key to upgrade the switch. Allow a minute or two for the upgrade to complete.

Downloading a support file

The Download Support File menu option assembles all log files and switch memory data into a core dump
file (the default file name is dump_support.tgz). This file can be sent to technical support personnel for
troubleshooting switch problems.
To create a support file:
1. Select Switch > Download Support File.
Figure 40

Download Support File dialog box

2. In the Download Support File dialog box
file, or type the path in the text field. You can rename the support file at this time if desired.
3. Click Start to begin the process of creating and downloading the support file to your workstation.
Observe the status in the Status area.
4. After the support file is saved to your workstation, click Close to close the Download Support File dialog
box.
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(Figure 39), enter the license key in the Key box.
(Figure 40), click Browse to define a location for the support