HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server Administrator's Manual page 305

HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore
file:///D|/ADMIN_~1/eng/contact/warranty3.htm (1 of 2) [5/3/2000 3:36:02 PM]
Warranty - HP SureStore
Tape Drives &
Autoloaders
This product carries a 3 year Express Exchange* Warranty. You must register your
product with Hewlett-Packard within 30 days to ensure you benefit from the full
three year warranty period. Non-registration will result in the warranty resorting to
one year.
*Express Exchange is available in most countries. In those countries that do not
currently support Express Exchange, support is provided through either the Low End
Support Program or the local parts center. Years 2 and 3 are subject to Product
Registration.
Please register via the web (http://www.hp.com/go/tapereg) or by using the reply
card in the box.
Hewlett-Packard warrants its HP SureStore DAT drives against defects in materials
and workmanship for a period of one or three years (depending on whether the drive
is registered), either from the date of delivery or, where the purchase price includes
installation by Hewlett-Packard, from the date of installation. During the warranty
period, Hewlett-Packard will, at its option, either repair or replace products that
prove to be defective. Should Hewlett-Packard be unable to repair or replace the
product within a reasonable period of time, a refund of the purchase price may be
given upon return of the product.
If you choose not to use Express Exchange, your HP SureStore DAT drive must be
returned to the local HP office or to the reseller from where it was originally
purchased, who will then send it back to HP.
Exclusions
The warranty on your HP SureStore tape drive does not apply to defects resulting
from: