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Troubleshooting - Philips HF3480/01 User Manual

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storage
-
If the appliance will not be used for an extended period of time, remove the power cord from
the wall outlet and store the appliance in a safe, dry location where it will not be crushed,
banged, or subject to damage.
-
Do not wrap the power cord around the appliance when storing it.
Disposal
-
Dispose of the appliance in accordance with local regulations.
-
Your local or national recycling organizations may also have disposal information.
-
For assistance, call 1-866-832-4361.
Assistance
For assistance call toll free: 1-866-832-4361 or visit our website: www.philips.com.
45-Day Money-Back guarantee
If you are not fully satisfied with your Philips Wake-up Light, send the product back along with the
original dated sales receipt and we will refund you the full purchase price.
The Wake-up Light must be shipped prepaid by insured mail, insurance prepaid, and have the
original sales receipt, indicating purchase price and the date of purchase, enclosed. We cannot be
responsible for lost mail. The Wake-up Light must be postmarked no later than 45 days after the
date of purchase. Philips reserves the right to verify the purchase price of the Wake-up Light and
limit refunds not to exceed suggested retail price.
To obtain a Money-Back Guarantee Return Authorization form, call 1-866-832-4361. Please allow 4-
6 weeks for delivery of the check.
Full Two-Year Warranty
Philips Electronics North America Corporation (USA) and Philips Electronics Ltd (Canada) warrant
each new Philips product, model HF3480 against defects in materials or workmanship for a period
of two years from the date of purchase, and agree to repair or replace any defective product
without charge. IMPORTANT: This warranty does not cover damage resulting from accident, misuse
or abuse, lack of reasonable care, or the affixing of any attachment not provided with the product.
NO RESPONSIBILITY IS ASSUMED FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES.
In order to obtain warranty service, simply call toll-free 1-866-832-4361.
In US Manufactured for: Philips Consumer Lifestyle, A Division of Philips Electronics North America
Corporation, 1600 Summer Street - 5th Floor, Stamford, CT 06905-5125.
In Canada Imported for: Philips Electronics LTD, 281 Hillmount Road, Markham, Ontario L6C 2S3.
PHILIPS is a Registered Trademark of Koninklijke Philips Electronics N.V.
© 2009 Philips Electronics North America Corporation
All Rights Reserved.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, call 1-866-832-4361 for assistance.
Problem
Solution
The appliance does not
Perhaps the plug is not inserted properly in the wall outlet. Put the
work at all.
plug properly in the wall outlet.
Problem
Solution
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
Perhaps the lamp has reached the end of its life. The lamp has
properly, but the lamp
an expected life of more than 10,000 hours (more than 7 years of
does not work anymore.
normal use). The life depends on the use of the appliance. In case of
heavy use, the lamp may not last as long as you expect. The lamp is not
replaceable. If the lamp stops working, call 1-866-832-4361 for
assistance.
The appliance becomes
This is normal, as the appliance is heated up by the light of the lamp
hot during use.
and the electronics.
The appliance does not
Remove the plug from the wall outlet and reinsert it. If you reinsert the
respond when I try to
plug within approximately 15 minutes, the appliance remembers all
press or move the dials.
settings. If you reinsert the plug after a longer period of time, the
appliance remembers all settings except the time.
The lamp does not go
Perhaps you set a light intensity level that is too low. Increase the light
on when the alarm goes
intensity level.
off.
Perhaps you switched off the alarm by setting the control lever to the
top position. To switch on the alarm, set the control lever to the middle
position.
Perhaps the appliance is defective. Call 1-866-832-4361 for assistance.
The lamp does not go
It takes approx. 1 second for the lamp to go on. This is normal, the
on right away when I
lamp needs to heat up.
switch it on.
I do not hear the alarm
Perhaps you set a sound level that is too low. To set a higher sound
sound when the alarm
level, see chapter 'Using the appliance', section 'Radio/volume'.
goes off.
Perhaps you switched off the alarm by setting the control lever to the
top position.
If you selected the radio as the alarm sound, the radio may be
defective. Switch on the radio after you switch off the alarm to check if
the radio works. If it does not work, call 1-866-832-4361 for assistance.
The radio does not
The radio may be defective. Call 1-866-832-4361 for assistance.
work.
The radio produces a
Perhaps the broadcast signal is weak. Move the middle dial up or down
crackling sound.
to adjust the frequency and/or change the position of the antenna by
moving it around. Make sure you have unwound the antenna
completely.
The alarm went off
Perhaps you switched off the alarm by setting the control lever to the
yesterday, but it did not
top position.
go off today.
Perhaps you set a sound level and/or light intensity level that is too low.
Set a higher sound and/or light intensity level.
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