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Troubleshooting Tips
Feature
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Commissioning RSSI List Based
Commissioning Torchlight Based
Adding a wireless switch
Group removal after commissioning
Potential issue
Occasionally an error message is received, or no
confirmation code is received via email.
At times, app reports an error
At times, commissioning using torchlight is not
always successful
Switch commissioning fails
Removal on group level may not fully succeed.
Occasionally a device may not get reset leading to
unsuccessful re-commissioning thereafter
Advised workaround
• A re-try with a new account with same email
address and user-name typically resolves the
problem
• Otherwise re-try with another email address
• A re-try typically resolves the problem
• Ensure the smartphone is within range during
commissioning
• Ensure the smartphone in use is from the
recommended smartphone list
• Wait for additional 3 seconds after the 2nd beep
before proceeding to the next light
• For non-Philips switches, remember to exit the
linking mode on the switch by pressing any other
button on the switch (as given in the switch
instruction sheet). Test the switch by pressing ON/
OFF buttons
• Ensure ZGP switch commissioning is carried out as
described by manufacturer. Also available on our
website
• Make sure only 1 brand of switches are used
within a group
• A complete reset is advised via IR remote "Philips
IRT9015/00". Please contact your OEM or Philips
representative/customer care for further support
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