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Troubleshooting Tips
Feature
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Commissioning RSSI List Based
Commissioning Flashlight Based
Adding a wireless switch
Group removal after commissioning
A luminaire does not pick up the
group configuration settings.
Configuration
Commissioning of ZGP sensors
PLt-20022UM - EasySense MasterConnect User Manual 09/22 page 40 of 43
Potential issue
Occasionally an error message is
received, or no confirmation code is
received via email.
At times, app reports an error
At times, commissioning using
Flashlight is not always successful
Switch commissioning fails
Removal on group level may not
fully succeed. Occasionally a device
may not get reset leading to
unsuccessful re-commissioning
thereafter
Luminaire does not show the right
light behavior of the group
Some luminaires do not take over
the configuration that is sent,
without a warning in the app
Sometimes occupancy detection
does not work
Advised workaround
•
A re-try with a new account with same email
address and user-name typically resolves
the problem
•
Otherwise re-try with another email address
•
A re-try typically resolves the problem
•
Ensure the smartphone is within range
during commissioning
•
Ensure the smartphone in use is from the
recommended smartphone list
•
Wait for additional 3 seconds after the 2nd
beep before proceeding to the next light
•
For non-Philips switches, remember to exit
the linking mode on the switch by pressing
any other button on the switch (as given in
the switch instruction). Test the switch by
pressing ON/OFF buttons
•
Ensure ZGP switch commissioning is
carried out as described by manufacturer.
•
Make sure only 1 brand of switches are
used within a group
•
A complete reset is advised via the Safe
Mode. Please contact your OEM or Philips
representative / customer care for further
support.
•
Always verify that all luminaires operate
according to new settings.
•
If not: This single luminaire must be
reconfigured via a single device
configuration.
•
The configuration of lights with Philips
MasterConnect app can be impacted by
other strong wireless traffic. Switch off
RF-devises, like for example Wifi routers,
close to the system during the
configuration process
•
Always verify that all luminaires operate
according to new settings.
•
When the configuration is ready the RF
devices can be switched on again
Recommissioning of the ZGP sensor: via the
sensors tab on group level choose "remove
switches and ZGP sensors." It is not possible to
remove a single ZGP device only. Do a
hardware reset of the removed ZGP sensor(s)
via the button at the rear side. Refresh
network, see below in the next feature.
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