Troubleshooting; When The Enclosure Does Not Start; Diagnostic Steps; Are The Power Supply/ Fan Module Leds Green - HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure User Manual

6 Troubleshooting

When the enclosure does not start

If the enclosure does not power up:
1.
Verify that the server, monitor, and enclosure are plugged in.
2.
Verify that the server and monitor are working.
3. Verify that the power source is working:
a. Ensure that the Power On/Standby button was pressed firmly and held for approximately
three seconds.
b. View the system power LED on the back panel (see
4.
Verify that the power supplies are working properly by viewing the power supply LEDs on the
back panel (see
5. Disconnect the AC power cords from both enclosure power supplies and reconnect them.
6.
Restart the enclosure.
IMPORTANT:
If the system does not restart, proceed to
7. Check the enclosure for the following normal power-up sequence to be sure that the system meets
the minimal hardware requirements and is powered up during normal operations:
a. The front panel power LED turns from standby/off (amber) to on (solid green).
b.
The fans spin up to a high speed, and then spin down to a normal operating speed.

Diagnostic steps

Are the power supply/ fan module LEDs green?

Answer
No
Yes
Rear panel LEDs and buttons).
Diagnostic
Possible Reasons
• The power cords are not
connected or AC power is not
available.
• The power supply may not be
inserted properly, it may have
a damaged connector, or it
may have failed.
• The system midplane may need
to be replaced.
System is functioning properly.
Rear panel LEDs and
steps.
Possible Solutions
• Be sure that the power cord is
connected to the power supply.
• Be sure that the power supply
is undamaged and is fully
seated.
• Be sure that all pins on
connectors and components
are straight.
• Contact an authorized service
provider for assistance.
If the system power LED is off, do
the following:
1.
Press the Power On/Standby
button and hold for
approximately three seconds.
2. See Is the system power LED
green?
No action required
buttons).
35
user guide