Array Diagnostic Utility; Remote Support And Analysis Tools; Open Services Event Manager; Keeping The System Current - HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure User Manual

Array Diagnostic Utility

ADU is a web—based application that creates a report of all HP storage controllers and hard drives. This
report provides vital information to assist in identifying faults or conditions that may require attention.
ADU can be accessed from the SmartStart CD or downloaded from the HP website: http://www.hp.com.

Remote support and analysis tools

Open Services Event Manager

OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis,
and notification. The tool gathers event data from SNMP traps or information provided over an HTTP
interface and notifies an administrator or HP through SMTP and ISEE.
For more information, see the HP website: http://h18000.www1.hp.com/support/svctools/.

Keeping the system current

Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, see the HP website: http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html.

Natural language search assistant

The natural language search assistant, located at http://www.hp.com/support/natural_language_search,
is a search engine that finds information on HP products, including ProLiant servers. The search engine
responds to queries entered in question form.

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
See the Care Pack website: http://www.hp.com/hps/carepack/servers/cp_proliant.html.
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user guide