HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure Maintenance And Service Manual

Modular smart array enclosure.
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HP StorageWorks 70 Modular Smart Array
Enclosure
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance and troubleshooting of the HP StorageWorks 70 Modular Smart
Array Enclosure.
March 2007 (Third Edition)
Part Number 434895-003

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   Summary of Contents for HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure

  • Page 1

    HP StorageWorks 70 Modular Smart Array Enclosure maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance and troubleshooting of the HP StorageWorks 70 Modular Smart Array Enclosure. March 2007 (Third Edition) Part Number 434895-003...

  • Page 2

    © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents About this guide ........................... 6 Intended audience............................. 6 Prerequisites ............................. 6 Document conventions and symbols ......................6 HP technical support ..........................7 Product warranties............................. 7 Subscription service ........................... 8 HP websites.............................. 8 Documentation feedback ..........................8 Illustrated parts catalog ......................... 9 System components ...........................

  • Page 4: Table Of Contents

    Installing the access panel ......................27 Hard drive blank ............................. 27 Removing the hard drive blank ......................27 Installing the hard drive blank ......................27 Hot-plug hard drive ..........................28 Before you begin........................... 28 Verifying component failure ......................28 Removing the hard drive......................... 29 Installing the hard drive ........................

  • Page 5: Table Of Contents

    Riser board ............................43 Before you begin........................... 43 Verifying component failure ......................43 Removing the riser board........................ 43 Installing the riser board ......................... 45 Verifying component replacement....................45 Midplane ............................... 45 Before you begin........................... 45 Verifying component failure ......................45 Removing the midplane ........................

  • Page 6: About This Guide, Intended Audience, Prerequisites, Document Conventions And Symbols

    About this guide This maintenance and service guide provides information to help you: Service the HP StorageWorks 70 Modular Smart Array Enclosure (MSA70) • Troubleshoot the MSA70 • About this guide topics include: Intended audience • Prerequisites • Document conventions and symbols •...

  • Page 7: Hp Technical Support, Product Warranties

    Italic text Text emphasis Monospace text • File and directory names • System output • Code • Commands, their arguments, and argument values Monospace, italic text • Code variables • Command variables Monospace, bold text Emphasized monospace text WARNING! Indicates that failure to follow directions could result in bodily harm or death. CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.

  • Page 8: Subscription Service, Hp Websites, Documentation Feedback

    Subscription service HP recommends that you register your product at the Subscriber’s Choice for Business website: http://www.hp.com/go/e-updates. After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources. HP websites For additional information, see the following HP websites: http://www.hp.com •...

  • Page 9: Illustrated Parts Catalog, System Components

    Illustrated parts catalog System components Item Description Spare part Customer self number repair (on page Hard drives — — a) 36-GB SAS, 10,000 rpm 376596-001 Mandatory b) 36-GB SAS, 15,000 rpm * 432332-001 Mandatory c) 72-GB SAS, 10,000 rpm * 447447-021 Mandatory d) 72-GB SAS, 15,000 rpm *...

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    Item Description Spare part Customer self number repair (on page 7-segment display board 399057-001 Optional Power supply 405914-001 Mandatory Riser board 399056-001 Optional Midplane 430148-001 Optional Backplane 430149-001 Optional Power on/off module 399055-001 Optional Front UID module 399053-001 Optional Plastic bezel *Not shown Mandatory—Parts for which customer self repair is mandatory.

  • Page 11: Specifications, Environmental Specifications, Enclosure Specifications

    Specifications This chapter provides the environmental and enclosure specifications, and supported cable lengths for the MSA70. Environmental specifications Specification Value Temperature range Operating* 10°C to 35°C (50°F to 95°F) Maximum rate of change is 10º C/hr (50º F/hr) Storage -30°C to 60°C (-22°F to 140°F) Maximum rate of change is 20º...

  • Page 12: Supported Cables

    Supported cables A 0.5-m (1.64-ft) SAS cable ships standard with the enclosure. HP recommends using the shortest cable possible, however, other supported cable lengths between SAS ports are 2 m (6.56 ft), 4 m (13.12 ft), and 6 m (19.69 ft). To acquire different lengths, contact the nearest authorized HP reseller. Specifications 12...

  • Page 13: Identifying Components, Front Panel Components

    Identifying components This chapter identifies the components of the MSA70 and identifies and describes the status LEDs of the system: Front panel components • Front panel LEDs • Rear panel components • Rear panel LEDs and buttons • Hard drive bay numbers •...

  • Page 14: Front Panel Leds, Rear Panel Components

    Front panel LEDs Item Description Status Heartbeat LED Green = System activity Off = No system activity Fault LED Amber = Fault condition Off = No fault condition UID button/LED Blue = Identified Blue flashing = Active remote management Off = No active remote management Rear panel components Item Description...

  • Page 15: Rear Panel Leds

    Item Description Fan 1 7-segment display board SAS in connector SAS out connector I/O module For future use Fan 2 Power supply 2 Rear panel LEDs and buttons Item Description Status I/O module LED Green = System activity Amber = Fault condition Off = No system activity UID button/LED Blue = Identified...

  • Page 16: Hard Drive Bay Numbers, Hard Drive Leds

    Item Description Status Power supply LED Green = Power turned on and power supply functioning properly Amber = Standby (auxiliary power present) Blinking amber = Power to this power supply not present Off = One or more of the following conditions exists: A/C power unavailable •...

  • Page 17: Hard Drive Led Combinations

    Item Description Fault/UID LED (amber/blue) Online/activity LED (green) Hard drive LED combinations NOTE: Predictive failure alerts can occur only when the enclosure is connected to a Smart Array controller. Online/activity LED Fault/UID LED Interpretation (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been and blue received for this drive;...

  • Page 18: Diagnostic Tools, Integrated Management Log, Array Diagnostic Utility

    Diagnostic tools This chapter describes the diagnostic tools available for the MSA70. Integrated Management Log The Integrated Management Log (IML) records events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: From within HP SIM •...

  • Page 19: Customer Replaceable Components, Overview Of Removal And Replacement Procedures, Customer Self Repair

    Customer replaceable components This chapter includes the following information regarding the removal and replacement of MSA70 components: Overview of removal and replacement procedures • Description of Customer Self Repair • Description of all warnings and precautions to consider when removing and replacing components •...

  • Page 20: Parts Only Warranty Service, Procuring The Spare Component, Returning The Defective Component

    service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these •...

  • Page 21: Recommended Tools, Warnings And Precautions, Electrostatic Discharge Information, Grounding Methods

    Recommended tools When replacing certain components, such as the power on/off module, the following tools may be necessary: Torx T-10 and Torx T-15 screwdrivers • Phillips screwdriver • Warnings and precautions Electrostatic discharge information To prevent damage to the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 22: Equipment Symbols, Weight Warning, Rack Warnings And Precautions

    Equipment symbols These symbols may be located on equipment in areas where hazardous conditions may exist. WARNING! Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this enclosure.

  • Page 23: Device Warnings And Precautions

    WARNING! Verify that the AC power supply branch circuit that provides power to the rack is not overloaded. Overloading AC power to the rack power supply circuit increases the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility wiring and installation requirements.

  • Page 24

    WARNING! To reduce the risk of personal injury or damage to the equipment, the installation of non-hot-pluggable components should be performed only by individuals who are qualified in servicing computer equipment, knowledgeable about the procedures and precautions, and trained to deal with products capable of producing hazardous energy levels.

  • Page 25: Removal And Replacement Procedures, Powering Up And Powering Down, Powering Up

    Removal and replacement procedures This chapter describes how to power up and power down the MSA70, and how to remove and replace the following MSA70 components: Access panel • Hard drive blank • Hot-plug SAS or SATA hard drive • Hot-plug power supply •...

  • Page 26: Powering Down, Access Panel, Removing The Access Panel

    Complete server hardware installation and cabling. See the server documentation. Connect the SAS cables and power cords to the enclosure. Press and hold the Power On/Standby button on the enclosure. Wait and observe the system power LED and fan modules. When the enclosure powers up, the system power LED illuminates solid green and the fans spin to a high speed, and then spin down to a low speed.

  • Page 27: Installing The Access Panel, Hard Drive Blank, Removing The Hard Drive Blank

    WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the enclosure before beginning any installation procedure. Improper grounding can cause ESD. Installing the access panel To install the access panel, reverse the removal procedure: Slide the access panel into place on the chassis.

  • Page 28: Hot-plug Hard Drive, Before You Begin, Verifying Component Failure

    Hot-plug hard drive Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 29: Removing The Hard Drive

    Online/activity LED Fault/UID LED Interpretation (green) (amber/blue) The drive is offline, a spare, or not configured as part of an array. You can replace hard drives without powering down the system. However, before replacing a degraded drive: Open HP SIM and inspect the Error Counter window for each physical drive in the same array to •...

  • Page 30: Installing The Hard Drive, Verifying Component Replacement, Hot-plug Power Supply, Before You Begin

    Press the latch and slide it to the right to disengage the lever (1), and then open the lever (2). Pull the hard drive out of the bay. Installing the hard drive To install the hard drive, reverse the removal procedure: Slide the drive into the bay until it clicks, locking the drive into place.

  • Page 31: Verifying Component Failure, Removing The Power Supply, Installing The Power Supply, Verifying Component Replacement

    Parts can be damaged by electrostatic discharge. Use proper anti-static protection. • Verifying component failure Use the following methods to verify component failure: Check the hot-plug power supply status LED: • Green = Power turned on and power supply functioning properly Amber = Standby (auxiliary power present) Blinking amber = Power to this power...

  • Page 32: Hot-plug Fan, Before You Begin, Verifying Component Failure, Removing The Fan, Installing The Fan

    Hot-plug fan Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 33: Verifying Component Replacement, I/o Module, Before You Begin, Verifying Component Failure, Removing The I/o Module

    Verifying component replacement After replacing the fan, check the fan status LED. I/O module Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time.

  • Page 34: Installing The I/o Module, Verifying Component Replacement, Front Uid Module, Before You Begin

    Squeeze the lever (1) and pull it down (2). Slide the I/O module out of the chassis (3). Installing the I/O module To install the I/O module: Squeeze the lever and pull it down. Slide the I/O module into the chassis until it clicks into place. Connect SAS cables to the module.

  • Page 35: Removing The Front Uid Module, Installing The Front Uid Module, Verifying Component Replacement

    Blue = Identified Blue flashing = Active remote management Off = No active remote management Check the host log for errors. • Removing the front UID module Power down the enclosure: Power down any attached servers. See the server documentation. Press the Power On/Standby button on the enclosure.

  • Page 36: Power On/off Module, Before You Begin, Verifying Component Failure, Removing The Power On/off Module

    Power on/off module Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 37

    Loosen the front panel thumbscrews that secure the enclosure faceplate to the front of the rack. Disconnect the cabling and extend or remove the enclosure from the rack. Remove the access panel: Lift the access panel latch (1). Slide the access panel to the rear (2). Remove the front UID module: Remove the plastic bezel (1).

  • Page 38: Installing The Power On/off Module, Verifying Component Replacement

    Disconnect the cable from the power on/off module (1). Loosen the thumbscrew on the module (2). Slide the module back to remove it from the guide, and then lift it out of the chassis (3). Installing the power on/off module To install the power on/off module, reverse the removal procedure: Slide the module into the chassis using the guide and tighten the thumbscrew.

  • Page 39: Power Uid Module, Before You Begin, Verifying Component Failure, Removing The Power Uid Module

    Power UID module Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 40: Caution, Installing The Power Uid Module, Verifying Component Replacement

    Disconnect the cable from the midplane (1). Remove the T-15 screw securing the module to the chassis (2) and lift the module out of the chassis (3). CAUTION: Be careful not to accidentally drop the screw into the chassis when removing it from the module. Installing the power UID module To install the power UID module, reverse the removal procedure: Insert the module into the chassis and secure it with a T-15 screw.

  • Page 41: Segment Display Board, Before You Begin, Verifying Component Failure, Removing The 7-segment Display Board

    7-segment display board Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 42: Installing The 7-segment Display Board, Verifying Component Replacement

    Pull out the pin to release the board (1). Put your finger inside the slot to slide the board out of the chassis (2). Installing the 7-segment display board To install the board, reverse the removal procedure: Slide the board into the chassis and insert the pin to secure it. Install the access panel.

  • Page 43: Riser Board, Before You Begin, Verifying Component Failure, Removing The Riser Board

    Riser board Before you begin CAUTION: Before removing the failed component, make sure that you have the replacement part available. • Removing a component impacts the airflow and cooling ability of the device. Do not remove more than one component or blank from the enclosure at a time. Doing so impacts •...

  • Page 44

    Remove the 7-segment display board: Pull out the pin to release the board (1). Put your finger inside the slot to slide the board out of the chassis (2). Loosen the thumbscrew (1) and lift the riser board out of the chassis (2). Removal and replacement procedures 44...

  • Page 45: Installing The Riser Board, Verifying Component Replacement, Midplane, Before You Begin, Verifying Component Failure

    Installing the riser board To install the riser board, reverse the removal procedure: Attach the board to the chassis, securing it with the thumbscrew. Install the access panel. Insert the enclosure into the rack and power up the enclosure. Verifying component replacement After replacing the riser board, be sure there is power to the 7-segment display board.

  • Page 46: Removing The Midplane

    Hard drive LED combinations Online/activity LED Fault/UID LED Interpretation (green) (amber/blue) Flashing regularly Amber, flashing Do not remove the drive. Removing a drive may terminate the (1 Hz) regularly (1 Hz) current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been received for this drive.

  • Page 47

    Remove the power supplies: Disconnect the power cord from the power supply. Press the latch inward (1) and pull the power supply out of the chassis (2). Repeat steps a and b for the redundant power supply. Remove the fans: Press up on the lever (1).

  • Page 48

    Remove the I/O module: Disconnect any SAS cables connected to the I/O module. Squeeze the lever (1) and pull it down (2). Slide the I/O module out of the chassis (3). Remove the I/O module blank: Squeeze the lever (1) and pull it down (2). Slide the I/O module blank out of the chassis (3).

  • Page 49

    Remove the 7-segment display board: Pull out the pin to release the board (1). Put your finger inside the slot to slide the board out of the chassis (2). Remove the riser board by loosening the thumbscrew (1) and lifting the board out of the chassis (2). Removal and replacement procedures 49...

  • Page 50

    Disconnect the cables from the midplane. Lift the lever up to disengage the midplane from the backplane (1). Removal and replacement procedures 50...

  • Page 51: Installing The Midplane, Verifying Component Replacement, Backplane, Before You Begin

    Tilt the midplane up and remove it from the chassis (2). Installing the midplane To install the midplane, reverse the removal procedure: Insert the midplane into the chassis, making sure that it is engaged with the backplane. Then press the lever down to secure it in the chassis and connect the cables. Install the riser board, 7-segment display board, I/O module and blank, fans, and power supplies.

  • Page 52: Removing The Backplane, Verifying Component Failure

    Verifying component failure Use the following methods to verify component failure: Check the hard drive status LEDs as identified in the following table. Check with known good hard • drives. Check the host log for errors. • Hard drive LED combinations Online/activity LED Fault/UID LED Interpretation...

  • Page 53

    Disconnect the cabling and extend or remove the enclosure from the rack. Remove the access panel: Lift the access panel latch (1). Slide the access panel to the rear (2). Remove the midplane: Remove the power supplies by disconnecting the power cords from the power supplies, pressing the latch inward (1), and then removing the power supplies (2).

  • Page 54

    Remove the I/O module by disconnecting any SAS cables connected to the I/O module, squeezing the lever (1), pulling the lever down (2), and then sliding the module out of the chassis. Remove the I/O module blank by squeezing the lever (1), pulling the lever down (2), and then sliding the blank out of the chassis.

  • Page 55

    Remove the 7-segment display board by pulling the pin out to release the board (1), and then putting your finger inside the slot to slide the board out of the chassis (2). Remove the riser board by loosening the thumbscrew (1) and lifting the board out of the chassis (2).

  • Page 56

    Disconnect the cables from the midplane. Then lift the lever to disengage the midplane from the backplane (1), and then tilt the midplane up and remove it from the chassis (2). Removal and replacement procedures 56...

  • Page 57: Installing The Backplane, Verifying Component Replacement

    Remove the screws on the backplane (1). Tilt the backplane up from the bottom and lift it out of the chassis (2). Installing the backplane To install the backplane, reverse the removal procedure: Insert the backplane into the chassis, securing it with the screw. Install the midplane, riser board, 7-segment display board, I/O module and blank, fans, and power supplies.

  • Page 58: Updating Firmware

    Updating firmware After installing hardware and powering up the enclosure, be sure to verify that the host controller, the enclosure, and hard drives have the latest firmware. You can identify which firmware versions you have for the host controller, the MSA70, and the installed hard drives through HP SIM and ACU. ADU allows you to view the firmware versions for the host controller and hard drives, but not the MSA70.

  • Page 59: Acronyms And Abbreviations

    Acronyms and abbreviations Array Configuration Utility Advanced Data Guarding (also known as RAID 6) Array Diagnostics Utility Integrated Management Log Modular Smart Array MSA70 Modular Smart Array 70 RAID redundant array of inexpensive (or independent) disks serial attached SCSI SATA serial ATA SCSI small computer system interface...

  • Page 60

    unit identification WEBES Web-Based Enterprise Service Acronyms and abbreviations 60...

  • Page 61: Index

    Index midplane 51 power on/off module 38 power UID module 40 7-segment display board 41 riser board 45 installing 42 components removing 41 front panel 13 rear panel 14 connectors 13 CSR See customer self repair access panel 26 customer self repair 19, 20 installing 27 removing 26 ADU See Array Diagnostic Utility...

  • Page 62

    prerequisites 6 product warranties 7 I/O module 33 installing 34 removing 33 rear panel buttons 15 illustrated parts catalog 9 rear panel components 14 IML See Integrated Management Log rear panel LEDs 15 installing removal and replacement procedures 25 7-segment display board 42 overview 19 access panel 27 removing...

  • Page 63

    warranties 7 warranty service, parts only 20 Index 63...

This manual also for:

70, Storageworks 70

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