IBM System x3755 Types 7163 Installation Manual page 55

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The mouse or pointing device
does not work.
Action
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the mouse cable directly to the
correct connector on the rear of the server.
2. Make sure that:
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a PS/2 mouse or pointing device, the keyboard and mouse
or pointing-device cables are not reversed.
v The mouse or pointing-device device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Configuration/Setup Utility program.
3. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) I/O board
Chapter 6. Solving problems
43