IBM System x3755 Types 7163 Installation Manual page 51

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
301 Keyboard or keyboard
controller error.
303 Keyboard controller error.
00019xxx Microprocessor x is not
functioning or failed the
built-in self-test.
00180xxx A PCI adapter requested
resources that are not
available.
012980xx No update data for
microprocessor x.
012981xx
I9990305 An operating system was not
found.
Action
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable keyboardless
operation to prevent the POST error message 301 from being
displayed during startup.
2. Reseat the keyboard.
3. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Keyboard
b. (Trained service technician only) I/O board
(Trained service technician only) Replace the I/O board.
1. Reseat the microprocessor/memory card containing
microprocessor x.
2. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Microprocessor/memory card containing microprocessor x
b. (Trained service technician only) I/O board
1. See http://www.ibm.com/servers/eserver/support/xseries/
index.html and search for MIGR-61663 for additional
information on the error code.
2. Make sure that the BIOS code is at the latest level.
3. Run the Configuration/Setup Utility program to verify that the
interrupt resource settings are correct.
4. Reseat the failing adapter (if installed).
5. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Failing adapter
b. (Trained service technician only) I/O board
1. Update the BIOS code.
2. Reseat the microprocessor/memory card containing
microprocessor xx.
3. Replace the microprocessor/memory card containing
microprocessor xx.
1. Make sure that a bootable operating system is installed.
2. Run the hard disk drive diagnostic test.
3. Reseat the hard disk drive.
4. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Hard disk drive
b. (Trained service technician only) I/O board
Chapter 6. Solving problems
39