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AVG 9 INTERNET SECURITY - REVISED 6-2010 User Manual

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AVG 9 Internet Security
User Manual
Document revision 90.30 (8.6.2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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  • Page 1 User Manual Document revision 90.30 (8.6.2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    5.12 Schedule regular scans and updates ......................23 5.13 Computer usage selection ......................24 5.14 Your computer Internet connection ......................25 5.15 AVG protection configuration is complete ........................26 6. After Installation ......................26 6.1 Scan optimization ......................26 6.2 Product Registration ......................
  • Page 3 ......................28 6.6 AVG Default Configuration ........................29 7. AVG User Interface ......................30 7.1 System Menu ......................30 7.1.1 File ......................30 7.1.2 Components ......................30 7.1.3 History ......................30 7.1.4 Tools ......................30 7.1.5 Help ......................32 7.2 Security Status Info ......................
  • Page 4 8.14.1 Update Manager Principles ......................73 8.14.2 Update Manager Interface ........................75 9. AVG Security Toolbar ......................75 9.1 AVG Security Toolbar Interface ......................75 9.1.1 AVG logo button ......................75 9.1.2 Yahoo! powered search box ......................75 9.1.3 Protection Level ......................
  • Page 5 ......................75 9.1.12 VeriSign Identity Protection ......................85 9.2 AVG Security Toolbar Options ......................85 9.2.1 Tab General ......................85 9.2.2 Tab Useful Buttons ......................85 9.2.3 Tab Security ......................85 9.2.4 Tab VIP ......................85 9.2.5 Tab Advanced Options ........................
  • Page 6 11.5.1 Profile Information ......................162 11.5.2 Defined Networks ......................162 11.5.3 Applications ......................162 11.5.4 System Services ........................173 12. AVG Scanning ......................173 12.1 Scanning Interface ......................174 12.2 Predefined Scans ......................174 12.2.1 Scan Whole Computer ......................174 12.2.2 Scan Specific Files or Folders...
  • Page 7 12.7.4 Warnings Tab ......................195 12.7.5 Rootkits Tab ......................195 12.7.6 Information Tab ......................203 12.8 Virus Vault ........................206 13. AVG Updates ......................206 13.1 Update Levels ......................206 13.2 Update Types ......................206 13.3 Update Process ........................208 14.

  • Page 8: Introduction

    AVG 9 Internet Security is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Internet Security has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...

  • Page 9: Avg Installation Requirements

    Note: The ID Protection component is not supported on Windows 2000 and XP x64. On these operating systems you can install AVG 9 Internet Security but only without the IDP component. 2.2. Minimum & Recommended HW Requirements Minimum hardware requirements for AVG 9 Internet Security: ·...

  • Page 10: Avg Installation Options

    3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file.

  • Page 11: Avg Download Manager

    AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language.

  • Page 12: Connectivity Check

    In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.

  • Page 13: Proxy Settings

    NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 14: Downloading Installation Files

    4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 15: Avg Installation Process

    5. AVG Installation Process To install AVG 9 Internet Security on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.

  • Page 16: License Agreement

    Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.

  • Page 17: Select Installation Type

    Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Internet Security box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Internet Security on-line.

  • Page 18: Custom Installation - Destination Folder

    The Destination Folder dialog allows you to specify the location where AVG 9 Internet Security should be installed. By default, AVG will be installed to the program files folder located on drive C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.

  • Page 19: Custom Installation - Component Selection

    Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Internet Security components that can be installed. If the default settings do not suit you, you can remove/add specific components.

  • Page 20: Avg Datacenter

    Into the AVG DataCenter specification text field please provide the connection string to AVG DataCenter in the form of server:port. If this information is not available at the moment, leave the field blank and you can set the configuration later in within the Advanced Settings / Remote Administration dialog.

  • Page 21: Avg Security Toolbar

    5.9. AVG Security Toolbar In the AVG Security Toolbar dialog, decide whether you want to install the Security Toolbar. If you do not change the default settings, this component will be installed automatically into your Internet browser (currently supported browsers are Microsoft Internet Explorer v.

  • Page 22: Installing Avg

    5.11. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically.

  • Page 23: Schedule Regular Scans And Updates

    5.12. Schedule regular scans and updates In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue.

  • Page 24: Your Computer Internet Connection

    · A portable computer - with this option, you will go directly to the final step of the installation process, AVG protection configuration is complete dialog Confirm your selection by pressing the Next button and proceed to the next dialog.

  • Page 25: Avg Protection Configuration Is Complete

    In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.

  • Page 26: After Installation

    The respective assigned files will only be scanned if AVG 9 Internet Security detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the scanning time significantly.

  • Page 27: Scanning Of The Whole Computer

    Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!

  • Page 28: Avg Default Configuration

    6.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Internet Security is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.

  • Page 29: Avg User Interface

    The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...

  • Page 30: System Menu

    The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Internet Security main window. Use the system menu to access specific AVG components, feature, and services.

  • Page 31: History

    Vault) to · where AVG removes all detected infections that cannot be healed automatically for some reason. Inside this quarantine the infected files are isolated and your computer's security is guaranteed, and at the same time the infected files are stored for possible future repair.

  • Page 32: Help

    AVG Technologies CZ. 7.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG 9 Internet Security.

  • Page 33: Quick Links

    AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...

  • Page 34: Components Overview

    · Update now - this link open the updating interface, and launches the AVG update process immediately - see chapter AVG Updates >> These links are accessible from the user interface at all times. Once you use a quick link to run a specific process, the GUI will switch to a new dialog but the quick links are still available.

  • Page 35: Statistics

    Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.
  • Page 36 AVG system tray icon: The System Tray Icon can also be used as a quick link to access the AVG main window at any time - double click on the icon. By right-click on the System Tray Icon you open a brief context menu with the following options: ·...

  • Page 37: Avg Components

    · Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).

  • Page 38: Anti-Virus Interface

    There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 8.2. Anti-Spyware 8.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.

  • Page 39: Anti-Spyware Interface

    There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Internet Security up-to-date with the latest database and program updates.

  • Page 40: Anti-Spam

    AVG Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails as spam. AVG Anti-Spam can modify the subject of the email (that has been identified as spam) by adding a special text string. Then you can then easily filter your emails in your email client.

  • Page 41: Anti-Rootkit

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 42: Anti-Rootkit Interface

    8.4.2. Anti-Rootkit Interface The Anti-Rootkit user interface provides a brief description of the component's functionality, informs on the component's current status (Anti-Rootkit component is active.) and also brings information on the last time the Anti-Rootkit test was launched. In the bottom part of the dialog you can find the Anti-Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning.

  • Page 43: Remote Administration

    (components overview) without having saved any changes you made 8.5. Remote Administration The Remote Administration component only displays in the user interface of AVG 9 Internet Security in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.

  • Page 44: System Tools

    8.6. System Tools System Tools refer to tools offering a detailed summary of the AVG 9 Internet Security environment and the operating system. The component displays an overview Processes - list of processes (i.e. running applications) that are currently ·...

  • Page 45: Network Connections

    We strongly suggest not to terminate any applications, unless you are absolutely sure that they represent a real threat! · Back - switches you back to the default AVG user interface (components overview). 8.6.2. Network Connections...
  • Page 46 · Terminate Process - closes one or more applications related to connections selected in the list · Back - switch back to the default AVG user interface (components overview). Sometimes it is possible to terminate only applications that are currently in the connected state.

  • Page 47: Autostart

    You can delete one or more entries by selecting them and pressing the Remove selected button. The Back button switches you back to the default AVG user interface (components overview). We strongly suggest not to delete any applications from the list, unless you are absolutely sure that they represent a real threat! A V G 9 I nternet Sec urity ©...

  • Page 48: Browser Extensions

    We strongly suggest not to delete any plug-ins from the list, unless you are absolutely sure that they represent a real threat! · Back - switches you back to the default AVG user interface (components overview) A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 49: Lsp Viewer

    LSP is discovered. To include Windows LSP in the list, uncheck the Hide Windows LSP checkbox. The Back button switches you back to the default AVG user interface (components overview).

  • Page 50: Firewall Principles

    8.7.1. Firewall Principles In AVG, the Firewall component controls all traffic on every network port of your computer. Based on the defined rules, the Firewall evaluates applications that are either running on your computer (and want to connect to the Internet/local network), or applications that approach your computer from outside trying to connect to your PC.
  • Page 51 Available profiles · Allow all - a Firewall system profile that has been pre-set by the manufacturer and is always present. When this profile is activated, all network communication is allowed and no safety policy rules are applied, as if the Firewall protection was switched off (i.e.

  • Page 52: Firewall Interface

    profile will be used). Typically, users who have a notebook and use various types of connection will find this feature useful. If you have a desktop computer, and only ever use one type of connection (e.g. cable connection to the Internet), you do not have to bother with profile switching as most likely you will never use it.

  • Page 53: E-Mail Scanner

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 54: E-Mail Scanner Principles

    Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
  • Page 55 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 56: E-Mail Scanner Detection

    · Cancel - press this button to return to the default AVG user interface (components overview) 8.8.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component.

  • Page 57: Id Protection

    · Back - switches you back to the previously displayed dialog 8.9. ID Protection AVG Identity Protection is an anti-malware product that is focused on preventing identity thieves from stealing your passwords, bank account details, credit card numbers and other personal digital valuables from all kinds of malicious software ( malware) that target your PC.
  • Page 58 Basic component configuration In the bottom part of the dialog you will find the Identity Protection settings section where you can edit some elementary features of the component's functionality: · Identity Protection is active - (on by default): check to activate the IDP component, and to open further editing options.

  • Page 59: License

    · License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Internet Security after this date you have to renew your license. The license renewal can be performed online on website.

  • Page 60: Link Scanner

    (http://www. avg.com/). Please fill in your registration data; only customers who register their AVG product can receive free technical support. · Re-activate - opens the Activate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process.
  • Page 61 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web.
  • Page 62 Information include additional details of the threat (if any), the IP address of the link and when the page was scanned by AVG: VeriSign Seal Besides the above listed AVG Search Shield verdict icons, you can also see the VeriSign icon in your browser. However, this icon display refers only to pages...

  • Page 63: Avg Active Surf-Shield

    For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.

  • Page 64: Online Shield Interface

    8.12.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection. Further you can find information on the component's current status (Online Shield is active and fully functional.). In the bottom part of the dialog you will then find the elementary editing options of this component's functionality.
  • Page 65 on by default): check to activate the Anti-Spyware engine, and scan for spyware as well as for viruses. Spyware represents a questionable malware category: even though it usually represents a security risk, some of these programs can be installed intentionally. We recommend to keep this feature activated as it increases your computer security.

  • Page 66: Online Shield Detection

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
  • Page 67 dialog: Within this warning dialog you will find data on the file that was detected and assigned as infected (File name), the name of the recognized infection (Threat name), and a link to the Virus encyclopedia where you can find detailed information on the detected infection (if known).
  • Page 68 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).

  • Page 69: Resident Shield

    8.13. Resident Shield 8.13.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. When Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself.
  • Page 70 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 71: Resident Shield Detection

    (i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) ·...
  • Page 72 Resident Shield. The Back button switches you back to the default AVG user A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 73: Update Manager

    For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
  • Page 74 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 75: Avg Security Toolbar

    AVG LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Internet Security, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.

  • Page 76: Yahoo! Powered Search Box

    The respective button opens the Security tab in the Toolbar Options dialog, allowing you to assign AVG Security Toolbar functionality you want to use. 9.1.4. Page Status Directly in the toolbar, this button displays the evaluation of the currently displayed...

  • Page 77: Avg News

    9.1.5. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 78: News

    - click this button to close the currently opened news overview · 9.1.6. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 79: Avg Info

    9.1.8. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 80: E-Mail Notifier

    The E-mail Notifier button allows you to activate the option of being informed about newly arrived e-mail messages directly in the AVG Security Toolbar interface. The button opens the following editing dialog where you can define parameters of your e- mail account and the e-mail display rules.

  • Page 81: Weather Info

    9.1.10. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...
  • Page 82 Further, go to the following Facebook dialog where you will be invited to allow the AVG Social Extension application. This application functionality is essential for the toolbar - Facebook connection, therefore it is recommended to allow its functioning. Press the Allow Status Updates button to confirm: Facebook connection has been activated.

  • Page 83: Verisign Identity Protection

    9.1.12. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection (VIP) helps protect your accounts and your identity by requiring a unique security code, in addition to your user name and password, to access your online accounts.
  • Page 84 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.

  • Page 85: Avg Security Toolbar Options

    On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 86: Tab Useful Buttons

    AVG Security Toolbar · AVG News Button - the button opens a web page providing the latest AVG related press release · News Button - the button provides a structured overview of current news from the daily press ·...

  • Page 87: Tab Security

    The icon then serves as a quick link enabling to launch the respective application immediately. 9.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: ·...

  • Page 88: Tab Vip

    Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...

  • Page 89: Tab Advanced Options

    In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...
  • Page 90 · Re-display the AVG Security Toolbar when hidden (weekly) - this option is active by default and when your AVG Security Toolbar gets hidden accidentally, it will re-display it again within one week term.

  • Page 91: Avg Advanced Settings

    10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Internet Security opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
  • Page 92 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.

  • Page 93: Sounds

    10.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
  • Page 94 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.

  • Page 95: Ignore Faulty Conditions

    - while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...

  • Page 96: Identity Protection

    (or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Identity Protection 10.4.1.

  • Page 97: Allowed List

    Further you can assign specific items to optionally activate more Identity Protection functionality: · Automatically submit to AVG Virus Lab - (on by default): Please keep this check-box marked to feed the database collecting information on malicious activity on the web and to help us identify new threats.
  • Page 98 The Allowed list provides the following information on each application: · Level - graphical identification of the respective process severity on a four- levels scale from less important ( ) up to critical ( · Process path - path to the application's (process) executable file location ·...
  • Page 99 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 100: Virus Vault

    Maximum number of files to be stored) 10.6. PUP Exceptions AVG 9 Internet Security is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
  • Page 101 · File Path - shows the way to the application's location · Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 102: Anti-Spam

    Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 103: Settings

    10.7.1. Settings In the Anti-Spam basic settings dialog you can check/uncheck the Turn on Anti- Spam protection checkbox to allow/forbid the anti-spam scanning of e-mail communication. This option is on by default, and as always, it is recommended to keep this configuration unless you have a real reason to change it.
  • Page 104 as likely to be caught as real spam messages. This threshold range is not recommended for normal use. In the Anti-Spam basic settings dialog you can further define how the detected spam e-mail messages should be treated: · Move message to the junk folder - mark this check box to specify that each detected spam message should be automatically moved to the specific junk folder within your e-mail client;...
  • Page 105 · A specific e-mail client - if you use one of the listed e-mail clients (MS Outlook, Outlook Express, The Bat!, Mozilla Thunderbird), simply select the respective option · Folder with EML files - if you use any other e-mail program, you should first save the messages to a specific folder (in .eml format), or make sure that you know the location of your e-mail client message folders.
  • Page 106 When done, click Next and proceed to Message filtering options. Specific e-mail client Once you confirm one of the options, new dialog will appear. Note: In case of Microsoft Office Outlook, you will be prompted to select the MS Office Outlook profile first. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages.
  • Page 107 In this dialog, you can set filtering of the e-mail messages. If you are sure that the selected folder contains only messages you want to use for training, select the All messages (no filtering) option. If you are unsure about the messages contained in the folder, and you want the wizard to ask you about every single message (so that you can determine whether to use it for training or not), select the Ask for each message option.

  • Page 108: Performance

    10.7.2. Performance The Engine performance settings dialog (linked to via the Performance item of the left navigation) offers the Anti-Spam component performance settings. Move the slider left or right to change the level of scanning performance ranging between Low memory / High performance modes. ·...

  • Page 109: Rbl

    10.7.3. RBL The RBL item open an editing dialog called Realtime Blackhole Lists: In this dialog you can switch on/off the Query RBL servers function. The RBL (Realtime Blackhole List) server is a DNS server with an extensive database of known spam senders.

  • Page 110: Whitelist

    (spam). You can also compile a list of full domain names (e.g. avg.com), that you know do not generate spam messages. Once you have such a list of senders and/or domain names prepared, you can enter them by either of the following methods: by direct entry of each e-mail address or by importing the whole list of addresses at once.

  • Page 111: Blacklist

    be in plain text format, and the content must contain only one item (address, domain name) per line. 10.7.5. Blacklist The Blacklist item opens a dialog with a global list of blocked sender e-mail addresses and domain names whose messages will always be marked as spam. In the editing interface you can compile a list of senders that you expect to send you unwanted messages (spam).

  • Page 112: Advanced Settings

    · Import - if you already have a text file of email addresses/domain names prepared, you can simply import it by selecting this button. The input file must be in plain text format, and the content must contain only one item (address, domain name) per line.

  • Page 113: Online Shield

    10.8. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
  • Page 114 10.8.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
  • Page 115 increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment).
  • Page 116 10.8.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...

  • Page 117: Link Scanner

    (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.

  • Page 118: Scans

    10.10. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
  • Page 119 The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
  • Page 120 · Optionally, you can decide you want to Scan files without extension - this option is on by default, and it is recommended that you keep it so unless you have a real reason to change it. Files with no extension are rather suspicious and should be scanned at all times.
  • Page 121 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
  • Page 122 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.

  • Page 123: Schedules

    10.10.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
  • Page 124 Anti-Spam update schedule · 10.11.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
  • Page 125 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan: A V G 9 I nternet Sec urity ©...
  • Page 126 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
  • Page 127 misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. · Scan for Tracking Cookies - (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning;...
  • Page 128 scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it). On the other hand, you can decrease the system resources usage by extending the scanning duration.
  • Page 129 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
  • Page 130 10.11.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
  • Page 131 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
  • Page 132 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...

  • Page 133: Anti-Spam Update Schedule

    10.11.4. Anti-Spam Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled Anti-Spam update temporarily, and switch it on again as the need arises. Basic Anti-Spam update scheduling is covered within the Update Manager component.

  • Page 134: E-Mail Scanner

    Once the scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
  • Page 135 o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses. The text can be adjusted in the Certification dialog. o If the certification text should be only added to messages with attachments.

  • Page 136: Certification

    password are not possible to scan for viruses; check the box to report these as potentially dangerous. o Report files containing macros – a macro is a predefined sequence of steps aimed to make certain tasks easier for a user (MS Word macros are widely known).

  • Page 137: Mail Filtering

    should contain, and in what language. This should be specified separately for Incoming mail and Outgoing mail. 10.12.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.

  • Page 138: Logs And Results

    10.12.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
  • Page 139 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
  • Page 140 o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
  • Page 141 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu).
  • Page 142 · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication. o Queue processing - determines the behavior of the E-mail Scanner when processing the requirements for sending mail messages:...

  • Page 143: Resident Shield

    10.13. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).

  • Page 144: Advanced Settings

    · Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...

  • Page 145: Directory Exludes

    Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.

  • Page 146: Excluded Files

    · Remove path – allows you to delete the path to a selected folder from the list 10.13.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning.

  • Page 147: Cache Server

    10.14. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.

  • Page 148: Anti-Rootkit

    10.15. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...

  • Page 149: Update

    By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
  • Page 150 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 151: Proxy

    10.16.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
  • Page 152 · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.

  • Page 153: Dial-Up

    10.16.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).

  • Page 154: Url

    10.16.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...

  • Page 155: Manage

    10.16.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...

  • Page 156: Remote Administration

    If you plan to connect the respective station to remote administration please specify the following parameters: · Server - server name (or server IP address) where the AVG Admin Server is installed · Port - provide the number of the port on which the AVG client communicates...
  • Page 157 Note: For a detailed description on remote administration please consult the AVG Network Edition documentation. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 158: Firewall Settings

    11. Firewall Settings Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 11.1. General In the General information you can Export / Import Firewall configuration;...

  • Page 159: Security

    11.2. Security In the Security settings dialog you can define general rules of Firewall's behavior regardless the selected profile: · Permit settings modification to - specify who is allowed to change the Firewall's configuration · Show confirmation dialog for - specify to whom the confirmation dialogs ( dialogs asking for decision in situation that is not covered by a defined Firewall rule) should be displayed...

  • Page 160: Areas And Adapters Profiles

    11.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: · Disable area detection and automatic profile switch - one of the defined profiles can be assigned to each network interface type, respectively to each area.

  • Page 161: Logs

    · Traffic Logs - offers information about activity of all application that have tried to connect to the network. · Trusted Database Logs - Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online.

  • Page 162: Profiles

    · Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically (dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list button to update the currently displayed information. · Empty list - delete all entries in the chart. 11.5.

  • Page 163: Profile Information

    · Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.)
  • Page 164 AVG searched the Trusted Database first, and if the application is listed, it will be considered safe and will be allowed to communicate over network.

  • Page 165: Defined Networks

    11.5.2. Defined Networks The Defined networks dialog offers a list of all networks that your computer is connected to. The following information is provided on every detected network: · Networks - name list of all networks that the computer is connected to ·...
  • Page 166 Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.

  • Page 167: Applications

    · Help - opens the dialog related help file 11.5.3. Applications The Applications information dialog lists all installed applications that might need to communicate over network, and icons for the assigned action: Allow communication for all networks · Allow communication for networks defined as Safe only ·...
  • Page 168 Of course, you can also define rules for the new application immediately – in this dialog, press Add and fill in the application details. Apart from applications, the list also contains two special items: · Priority Application Rules (at the top of the list) are preferential, and are always applied prior to rules of any individual application.
  • Page 169 In this dialog, you can define settings for the respective application in detail. Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a...

  • Page 170: System Services

    11.5.4. System Services Any editing within the System services and protocols dialog is intended for experienced users ONLY! The System services and protocols dialog lists Windows standard system services and protocols that might need to communicate over the network. The chart consists of the following columns: ·...
  • Page 171 The list (including assigned actions) can be edited using the following buttons: · To edit settings of any item in the list (including the assigned actions), right- click the item and select Edit. · To open a new dialog for defining your own system service rule (see picture below), press the Manage user system rules button.
  • Page 172 the Logs every unknown attempt from your computer to connect to an outside location. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 7 2...

  • Page 173: Avg Scanning

    12. AVG Scanning Scanning is a crucial part of AVG 9 Internet Security functionality. You can run on- demand tests or schedule them to run periodically at convenient times. 12.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.

  • Page 174: Predefined Scans

    Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Internet Security you will find two types of scanning predefined by the software vendor: 12.2.1.
  • Page 175 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 I nternet Sec urity ©...
  • Page 176 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.

  • Page 177: Scan Specific Files Or Folders

    Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
  • Page 178 Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders.
  • Page 179 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings...
  • Page 180 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders.

  • Page 181: Anti-Rootkit Scan

    Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: ·...

  • Page 182: Scanning In Windows Explorer

    Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Internet Security also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.

  • Page 183: Command Line Scanning

    12.4. Command Line Scanning Within AVG 9 Internet Security there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot. From the command line, you can launch the scanning with most parameters as offered in AVG graphical user interface.

  • Page 184: Cmd Scan Parameters

    Since this dialog is only accessible within the Windows Safe Mode, for detailed description of this dialog please consult the help file opened directly from the dialog. 12.4.1. CMD Scan Parameters Following please find a list of all parameters available for the command line scanning: ·...

  • Page 185: Scan Scheduling

    Report re-compressed archive files 12.5. Scan Scheduling With AVG 9 Internet Security you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
  • Page 186 Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: You can edit / add scans using the following control buttons: A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 8 6...

  • Page 187: Schedule Settings

    Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 12.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
  • Page 188 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 189: How To Scan

    12.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ·...
  • Page 190 (HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts); · Scan inside archives - (off by default): this parameters defines that the scanning should check all files even if these are packed inside some type of archive, e.g.
  • Page 191 by providing a list of comma separated file extensions that should not be scanned; Ø Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely...

  • Page 192: What To Scan

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 193 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 194: Scan Results Overview

    12.6. Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface the Scan history button. The dialog provides a list of of all previously launched scans and information of their results: · Name - scan designation; it can either be the name of one of the...

  • Page 195: Scan Results Details

    · Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 12.7. Scan Results Details If in the Scan Results Overview...
  • Page 196 the tab provides a warning message on the finding. Also, you will find here information on objects that could not be scanned (e.g. password protected archives). 12.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on: ·...

  • Page 197: Infections Tab

    12.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
  • Page 198 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...

  • Page 199: Spyware Tab

    12.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
  • Page 200 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...

  • Page 201: Warnings Tab

    Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.

  • Page 202: Rootkits Tab

    They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.

  • Page 203: Virus Vault

    AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
  • Page 204 case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column. · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface:...
  • Page 205 moved to the Recycle Bin). A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 0 5...

  • Page 206: Avg Updates

    During the AVG Installation process you were invited to specify how often you wish to update your AVG. The available options are Every 4 hours, or Every day (see dialog Schedule regular scans and updates). Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day.
  • Page 207 (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 208: Event History

    History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Internet Security operation. Event History records the following types of events: · Information about updates of the AVG application ·...

  • Page 209: Faq And Technical Support

    15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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