AVG 9 INTERNET SECURITY - REVISED 11-2009 User Manual

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AVG 9 Internet Security

User Manual

Document revision 90.16 (19.11.2009)

All other trademarks are the property of their respective owners.

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data

Security, Inc. C reated 1991.

(dolecek@ics.muni.cz).

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Page 1 This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler. This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 2: Table Of Contents
......................29 6.1 Scan optimization ......................29 6.2 Product Registration ......................29 6.3 Access to User Interface ......................30 6.4 Scanning of the whole computer AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 3 ......................48 8.5.4 Browser Extensions ......................48 8.5.5 LSP Viewer ......................55 8.6 Firewall ......................55 8.6.1 Firewall Principles ......................55 8.6.2 Firewall Profiles AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 4 9.4 Identity Protection ......................94 9.4.1 Identity Protection Settings ......................94 9.4.2 Allowed List ......................98 9.5 Virus Vault ......................98 9.6 PUP Exceptions AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 5 ......................150 9.15 Update ......................150 9.15.1 Proxy ......................150 9.15.2 Dial-up ......................150 9.15.3 URL ......................150 9.15.4 Manage ......................157 9.16 Remote Administration AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 6 ......................211 11.8 Virus Vault ........................213 12. AVG Updates ......................213 12.1 Update Levels ......................213 12.2 Update Types ......................213 12.3 Update Process AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 7 ........................215 13. Event History ........................217 14. FAQ and Technical Support AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 8: Introduction
AVG 9 Internet Security is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Internet Security has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...
Page 9: Avg Installation Requirements
· 390 MB of free hard drive space (for installation purposes) Recommended hardware requirements for AVG 9 Internet Security: · Intel Pentium CPU 1,8 GHz · 512 MB of RAM memory AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 11: Avg Installation Options
CD packaging. If you purchased your copy of AVG on-line, your license number will have been delivered to you via e-mail. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 12: Avg Download Manager
Note, that your language selection applies only to the installation process; after the installation you will be able to change the language directly from program settings. Then press the Next button to continue. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 13: Connectivity Check
· If you are using a Proxy connection to the Internet, click the Proxy Settings button to specify your proxy information: · If the check has been successful, press the Next button to continue. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 14: Proxy Settings
NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 15: Download Files To Install
Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 16: Avg Installation Process
Attention: Here, you are selecting the language for the installation process only. You are not selecting the language for the AVG application - that can be specified later on during the installation process! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 17: License Agreement
System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 18: Select Installation Type
Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Internet Security box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Internet Security on-line.
Page 19 If in the previous step you have selected the standard installation, you will be redirected directly to the AVG Security Toolbar dialog. If custom installation was selected you will continue with the Destination Folder dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 20: Custom Installation - Destination Folder
If you want to change this location, use the Browse button to display the drive structure, and select the respective folder. Press the Next button to confirm. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 21: Custom Installation - Component Selection
The Bat! If you use any other e-mail client (MS Exchange, Qualcomm Eudora,...), go for the Personal E-mail Scanner option to secure your e-mail communication automatically no matter what e-mail program you run. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 22: Avg Datacenter
Note: For detailed information on AVG Remote administration please consult AVG Network Edition user manual; to be downloaded from AVG website (http://www.avg. com/). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 23: Avg Security Toolbar
Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 2.0 or higher) a to provide you with comprehensive online protection while surfing the Internet. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 24: Close Down Open Applications
Press the Next button to confirm you agree to close down the respective applications, and to continue to the next step. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 25: Installing Avg
The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, you will be redirected to the next dialog automatically. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 26: Schedule Regular Scans And Updates
It is recommended to keep the default values. Press the Next button to continue. 5.13. Computer usage selection AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 27: Your Computer Networking Design
You have three alternative options to select from: · Directly via modem · Directly via wired or wireless router AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 28: Avg Protection Configuration Is Complete
In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.
Page 29: After Installation
AVG User Interface is accessible in several ways: · double-click the AVG icon on the system tray · double-click the AVG icon on the desktop AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 30: Scanning Of The Whole Computer
From the http://www.eicar.com website you can also download the compressed version of the EICAR 'virus' (e.g. in the form of eicar_com.zip). Web Shield allows AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 31: Avg Default Configuration
Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again! 6.6. AVG Default Configuration The default configuration (i.e.
Page 32: Avg User Interface
AVG tasks - details >> · Components Overview (central section of the window) offer an overview of all installed AVG components - details >> AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 33: System Menu
· E-mail Scanner - opens the default page of the E-mail Scanner component · ID Protection - opens the default page of the ID Protection component AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 35: Help
Note: If using the trial version of AVG 9 Internet Security, the latter two items appear as Buy now and Activate, alowing you to buy the full version of AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 36: Security Status Info
AVG technical support team. It is strongly recommended that you pay attention to Security Status Info and in AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 37: Quick Links
· Overview of all installed components consisting of a panel with the component's icon and the information of whether the respective component is active or inactive AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 39: Statistics
Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.
Page 40 The System Tray Icon can also be used as a quick link to access the AVG main window at any time - double click on the icon. By right-click on the System Tray Icon you open a brief context menu with the following options: ·...
Page 41: Avg Components
Internet files and tracking cookies, and allows you to treat all potentially harmful items in the same way as any other infection. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 42: Anti-Virus Interface
If you need to change AVG configuration, select the system menu item Tools / Advanced settings and edit the AVG configuration in the newly opened AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 43: Anti-Spyware
AVG allows you to fully scan your computer for malware/spyware using the scanning feature. It also detects sleeping and non-active malware, i.e. malware that has been downloaded but not yet activated. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 44: Anti-Spyware Interface
If you need to change AVG configuration, select the system menu item Tools / Advanced settings and edit the AVG configuration in the newly opened AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 45: Anti-Spam
(public databases of "known spammer" email addresses) and to manually add email addresses to your Whitelist (never mark as spam) and Blacklist (always mark as spam). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 46: Anti-Spam Interface
If you need to change AVG configuration, select the system menu item Tools / Advanced settings and edit the AVG configuration in the newly opened Advanced Settings dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 47: Anti-Rootkit
In case AVG Anti-Rootkit finds a rootkit, it does not necessarily mean the rootkit is infected. Sometimes, rootkits are used as drivers or they are a part of correct applications. 8.4.2. Anti-Rootkit Interface AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 48: System Tools
Security environment and the operating system. The component displays an overview Processes - list of processes (i.e. running applications) that are currently · active on your computer AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 49: Processes
· Severity Level – graphical identification of the respective process severity on a four-levels scale from less important ( ) up to critical ( · Process name - name of the running process AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 51: Network Connections
If possible, it will also look up the host name of the remote computer. · State - indicates the most probable current state (Connected, Server should close, Listen, Active close finished, Passive close, Active close) AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 52: Autostart
8.5.3. Autostart The Autostart dialog shows a list of all applications that are executed during Windows AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 55: Firewall
Firewall rules), the Firewall will ask you if you wish to allow or block the communication attempt. Note: AVG Firewall is not intended for server platforms! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 57 (e.g. cable connection to the Internet), you do not have to bother with profile switching as most likely you will never use it. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 58: Firewall Interface
· Enable gaming mode - Check this option to ensure that when running full- screen applications (games, PowerPoint presentations etc.), the Firewall will not display dialogs asking you whether you want to allow or block AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 59: E-Mail Scanner
Also home users, surfing unknown sites and filling in online forms with personal data (such as their e-mail address) increase AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 60: E-Mail Scanner Principles
8.7.1. E-mail Scanner Principles The E-mail Scanner component scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (e.g. Outlook Express, Mozilla, Incredimail, etc.). During AVG...
Page 61: E-Mail Scanner Interface
In the bottom part of the dialog you can find the section named E-mail Scanner settings where you can edit some elementary features of the component's functionality: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 62 · Save changes - press this button to save and apply any changes made in this dialog · Cancel - press this button to return to the default AVG user interface (components overview) AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 63: E-Mail Scanner Detection
Further you can export the entire list of detected objects in a file (Export list to file) and delete all entries on detected objects (Empty list). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 64: Id Protection
· Malware items removed - gives the number of applications detected as malware, and removed · Processes monitored - number of currently running applications that are AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 65 Always prompt - if an application is detected as malware, you will be asked whether it should be blocked (this option is on by default and it is AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 66: License
· Cancel - press this button to return to the default AVG user interface (components overview) 8.9. License In the Licence component interface you will find a brief text describing the AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 67: Link Scanner
· License type - specifies the product type installed. · License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Internet Security after this date you have to renew your license. The...
Page 68: Link Scanner Principles
(LinkScanner component is active.). Further, you can find the information on the latest LinkScanner database version number (|LinkScanner Version). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 69: Avg Search-Shield
AVG Link Scanner warns you before you click on dangerous or suspicious links, so you can ensure you only go to safe websites. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 71: Web Shield
Shield is active and fully functional.). In the bottom part of the dialog you will then find the elementary editing options of this component's functionality. Basic component configuration AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 74: Web Shield Detection
The suspect web page will not be opened, and the threat detection will be logged in the list of Web Shield findings - this overview of detected threats is accessible via system menu History / Web Shield findings. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 75 (Empty list). The Refresh list button will update the list of finding detected by Web Shield. The Back button switches you back to the default AVG user interface (components overview). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 76: Resident Shield
(Resident Shield is active and fully functional), the Resident Shield interface offers some elementary component settings options, too. The statistics is as follows: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 77 Advanced settings and edit the AVG configuration in the newly opened Advanced Settings dialog. Control buttons The control buttons available within the Resident Shield interface are as follows: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 78: Resident Shield Detection
The dialog provides information on the threat detected, and it invites you to decide what action should be taken now: · Heal - if a cure is available, AVG will heal the infected file automatically; this option is the recommended action to be taken ·...
Page 79 Further you can export the entire list of detected objects in a file (Export list to file) and delete all entries on detected AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 80: Update Manager
Essential virus definition updates should be daily if possible. Less urgent program updates can be weekly. Note: Please pay attention to the AVG Updates chapter for more information on update types and levels! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 81: Update Manager Interface
Regular download of the latest update files is crucial for proper functionality of any security software! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 82: Avg Security Toolbar
Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 83: Avg Security Toolbar Interface
· Search box - Enter a word or phrase into the search box. Press Search to AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 84: Avg Security Toolbar Options
On the tab you can specify button that should be displayed / hidden within the AVG Security Toolbar panel: o AVG News Button - this option displays the AVG News button. Pressing AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 85 Delete History Button - this button allows you to Delete complete history, or Delete search history, Delete browser history, Delete download history, or Delete cookies directly from the AVG Security Toolbar panel. · Security AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 86 Mark the respective option to confirm you want to be informed about this specific threat level. However, display of the red mark assigned to AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 87 - (on by default) - if when searching the web you run into a non-existing page, or a page that cannot be displayed (404 error), you will be AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 88 - this option is active by default and when your AVG Security Toolbar gets hidden accidentally, it will re-display it again within one week term. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 89: Avg Advanced Settings
The drop-down menu only offers those languages you have previously selected to be installed during the installation process (see chapter Custom Installation - Component AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 90 AVG update process launch, progress, and finalization should be displayed; o Display components state change notifications - decide whether information regarding component's activity/inactivity or its possible AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 91: Sounds
AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 92 Play button. Use the Delete button to remove the sound assigned to a specific event. Note: Only *.wav sounds are supported! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 93: Ignore Faulty Conditions
However, in this very case we cannot talk about an actual error since you have deliberately induced it AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 94: Identity Protection
9.4. Identity Protection 9.4.1. Identity Protection Settings Identity Protection settings dialog allows you to switch on/off the elementary features of the Identity Protection component: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 95 · Show final malware removal details - (on by default) - with this item on, Identity Protection displays detailed information on each object moved to quarantine (severity level, location, etc.). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 96: Allowed List
· Process path - path to the application's (process) executable file location · Date allowed - date when you manually assigned the application as safe Control buttons AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 97 · Remove - press to remove the selected application from the list · Remove all - press to remove all listed applications AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 98: Virus Vault
(programs that were installed on purpose). Some programs, especially free ones, include adware. Such AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 99 AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file. Control buttons AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 100: Anti-Spam
Any location - do not use full path - if you want to define this file as an exception only for the specific location, then leave this checkbox unchecked 9.7. Anti-Spam AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 101: Settings
(without being marked as spam). The most easily identified spam will be filtered out, but a significant amount of spam may still be allowed through. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 102 Usually, you will want to use either e- mails that have been incorrectly marked as SPAM, or spam messages that have not been recognized. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 103 Select the appropriate option and click Next to continue the wizard. Dialog displayed in this step depends on your previous selection. Folders with EML files AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 104 When done, click Next and proceed to Message filtering options. Specific e-mail client Once you confirm one of the options, new dialog will appear. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 105 Please locate the desired folder in the tree and highlight it with your mouse. When done, click Next and proceed to Message filtering options. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 106 To start training, click the Next button again. Training will then start according to previously selected conditions. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 107: Performance
Mailshell databases online. Generally it is recommended to keep the default settings and only change them AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 108: Rbl
Note: Enabling this feature may, on some systems and configurations, slow down the e-mail receiving process, as every single message must be verified against the RBL AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 109: Whitelist
· Edit - press this button to open a dialog, where you can manually enter a list of addresses (you can also use copy and paste). Insert one item (sender, AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 111: Advanced Settings
· RBL - RBL servers, multihit, threshold, timeout, maximum IPs · Internet connection - timeout, proxy server, proxy authentication AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 112: Web Shield
In the bottom section of the dialog, select in which way you wish to be informed about possible detected threat: via standard pop-up dialog, via tray balloon notification, or via tray icon info. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 113 Use heuristic analysis - scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 114 Shield. Therefore exclude only host that you can be absolutely sure would never provide dangerous website content. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 115 (Advanced ICQ, Advanced MSN, Advanced Yahoo) and specify the Whitelist (list of users that will be allowed to communicate with you) and Blacklist (users that should be blocked). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 116: Link Scanner
AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 117: Scans
- standard predefined scan of selected areas of · your computer Removable Device Scan - specific scanning of removable devices attached · to your computer AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 118 · Report Potentially Unwanted Programs and Spyware Threats - this parameter controls the Anti-Virus Anti-Spyware components functionality that allows detection of potentially unwanted programs AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 119 If you want the scanning to run faster, it will take less time but system resources usage will increase significantly during the AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 120 This time the configuration is related to scanning of specific objects launched directly from the Windows Explorer environment (shell extension), see chapter Scanning in Windows Explorer: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 121 Scan Whole Computer editing dialog. All configuration options are the same; however, the default settings are more strict for the Scan of the whole computer: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 122 Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 123 Enable Removable device scan option. Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 124: Schedules
Anti-Spam update schedule · 9.11.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 126 (in full color with a white arrow - see picture above) informing a scheduled scan is running. Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan:...
Page 128 Files with no extension are rather suspicious and should be scanned at all times. Scan process priority AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 131 Try to always use brief, descriptive and apt names for your schedules to make it easier to later recognize them. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 132 AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings/ Appearance dialog). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 133 Schedule running Here, specify the time intervals for the newly scheduled program update launch. The AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 134 Note: If a time coincidence of a scheduled program update and scheduled scan occurs, the update process is of higher priority and the scan will get interrupted. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 135 Try to always use brief, descriptive and apt names for your schedules to make it easier to later recognize them. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 136 AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings/ Appearance dialog). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 137: E-Mail Scanner
(Scan inside archives). · E-mail attachments reporting - specify whether you wish to be notified via e-mail about password protected archives, password protected documents, AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 138: Certification
In the Certification dialog you can specify exactly what text the certification note should contain, and in what language. This should be specified separately for Incoming mail and Outgoing mail. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 139: Mail Filtering
· Remove all documents - all *.doc, *.docx, *.xls, *.xlsx files will be deleted · Remove files with these comma separated extensions - will remove all files with the defined extensions AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 140: Logs And Results
In the Servers section you can edit parameters of the E-mail Scanner component servers, or set up a new server fusing the Add new server button. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 141 For example, for the account user1 on the server pop.acme. com and the port 8200 you would use user1/pop.acme.com:8200 for the login name. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 142 · E-mail client POP3 server activation - check/uncheck this item to activate or deactivate the specified POP3 server AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 143 You may use a domain name (for example, smtp.acme.com) as well as an IP address (for example, 123.45.67.89) for a name. If the mail server AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 144 This is a summary based on the corresponding parameters specified in this dialog and other related dialogs. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 147: Directory Exludes
· Edit path – allows you to edit the specified path to a selected folder · Edit list – allows you to edit the list of folders AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 148: Excluded Files
· Add list – allows you to enter a whole list of files to be excluded from the Resident Shield scanning · Edit – allows you to edit the specified path to a selected file AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 149: Anti-Rootkit
Mark up the respective check-boxes to specify objects that should be scanned: · Scan applications · Scan DLL libraries · Scan drivers Further you can pick the rootkit scanning mode: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 150: Update
PC restart or you can launch the update immediately. By default, the immediate update option is selected since this way AVG can secure the AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 152: Proxy
Proxy dialog you have to select from the combo box menu whether you want to: · Use proxy · Do not use proxy server - default settings · Try connection using proxy and if it fails, connect directly AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 153 · From script - the configuration will be read from a downloaded script with the function returning the proxy address · Autodetect - the configuration will be detected automatically directly from the proxy server AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 154: Dial-Up
Ask before connection). For automatic connection you should further select whether the connection should be closed after the update is finished (Close dial-up connection when finished). AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 155: Url
· Move Up – moves the selected URL one position up in the list · Move Down - moves the selected URL one position down in the list AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 157: Remote Administration
· Password - ... and your password · Port for incoming messages - number of the port on which the AVG client accepts incoming messages from the AVG Admin Server AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 158 DataCenter. Note: For a detailed description on remote administration please consult the AVG Network Edition documentation. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 159: Firewall Settings
Firewall rules and settings to the back-up files, or on the other hand to import the entire back up file. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 160: Security
Administrator – controls the PC completely and has the right of assigning every user into groups with specifically defined authorities o Administrator and Power User – the administrator can assign any user AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 161: Areas And Adapters Profiles
· List of adapters, areas and assigned profiles - in this list you can find an overview of detected adapters and areas. To each of them you can assign a AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 162: Logs
(i.e. where there is yet no firewall rule specified for this application), it is necessary to find out whether the network AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 163 Use the Refresh list button to update the currently displayed information. · Empty list - delete all entries in the chart. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 165: Profile Information
Profile item. Specific profiles can then be edited in the following dialogs (that are identical for all profiles): 10.5.1. Profile Information AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 166 (applications that would normally result in an ask dialog) all these applications can be either allowed or blocked. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 167: Defined Networks
IP addresses range Control buttons · Add network - opens the Network properties dialog window where you can edit parameters of the newly defined network: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 169: Applications
Display ask dialog (user will be able to decide at the moment whether they · want to allow or block the communication) Advanced settings defined · AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 170 · Delete - removes the selected application from the list · Help - opens the dialog related help file AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 171 (the executable file) on the disk; alternatively, you can locate the application in the tree structure conveniently after pressing the "..." button. Application action AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 172 Remove. To define a new rule, use the Add button to open the Change rule detail dialog allowing you to specify all necessary details. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 173: System Services
· Action - this column displays an icon for the assigned action: Allow communication for all networks Allow communication for networks defined as Safe only AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 174 Warning: Please note that detail rule settings are advanced, primarily intended for network administrators who need full control over Firewall configuration. If you are not familiar with types of communication protocols, network port AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 175 · Log unknown outgoing traffic – check the box to record in the Logs every unknown attempt from your computer to connect to an outside location. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 176: Avg Scanning
Scan specific files or folders Anti-Rootkit scan scan scheduling section - where you can define new tests and create new · schedules as needed. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 177: Predefined Scans
Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Internet Security you will find two types of scanning predefined by the software vendor: 11.2.1.
Page 178 Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 179 · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 180 · Set additional scan reports - the link opens a new Scan reports dialog where you can select what types of possible findings should be reported: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 181: Scan Specific Files Or Folders
Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 182 Scan of specific files or folders dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 183 Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 184 · Set additional scan reports - the link opens a new Scan Reports dialog where you can select what types of possible findings should be reported: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 185: Anti-Rootkit Scan
Scan is running dialog (see screenshot). The scanning can be temporarily interrupted (Pause) or canceled (Stop) if needed. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 186 Anti-Rootkit scan (Shutdown computer upon scan completion, possibly Force shutdown if computer is locked): AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 187: Scanning In Windows Explorer
· Right-click your mouse over the object to open the context menu · Select the Scan with AVG option to have the file scanned with AVG AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 188: Command Line Scanning
To run the scan press Enter. During scanning you can stop the process by Ctrl+C or Ctrl+Pause. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 189: Cmd Scan Parameters
· /QT Quick test · /MACROW Report macros · /PWDW Report password-protected files · /IGNLOCKED Ignore locked files · /REPORT Report to file /file name/ AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 191 Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 192 Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 193: Schedule Settings
- your own scans will always be a specific version of the scan of selected files or folders. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 194 · Cancel - cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 195: How To Scan
· Scan for Tracking Cookies - (switched on, by default): this parameter of the Anti-Spyware component defines that cookies should be detected during scanning (HTTP cookies are used for authenticating, tracking, and maintaining AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 196 Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 197 · Set additional scan reports - the link opens a new Scan reports dialog where you can select what types of possible findings should be reported: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 198 · Cancel - cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 199: What To Scan
· Local hard drives - all hard drives of your computer · Program files - C:\Program Files\ · My Documents folder - C:\Documents and Settings\User\My Documents\ AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 200 · Cancel - cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 201: Scan Results Overview
Each icon can either be solid or cut in half - the solid icons stands for a scan that was completed and finished properly; the cut-in-half icon means the scan was canceled or interrupted. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 202: Scan Results Details
- this tab is displayed at all times and provides statistical · data describing the scan progress Infections - this tab is displayed only if a virus infection was detected during · scanning AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 203: Results Overview Tab
On the Scan results tab you can find detailed statistics with information on: · detected virus infections spyware · removed virus infections spyware · the number of virus infections spyware that cannot be removed or healed AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 204: Infections Tab
(for details on specific viruses please consult the Virus Encyclopedia online) · Result - defines the current status of the infected object that was detected during scanning: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 205 There are three control buttons available in this dialog: · View details - the button opens a new dialog window named Detailed scan result information: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 206: Spyware Tab
· Result - defines the current status of the object that was detected during scanning: o Infected - the infected object was detected and left in its original AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 207 There are three control buttons available in this dialog: · View details - the button opens a new dialog window named Detailed scan result information: AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 209: Rootkits Tab
Access to the hardware is rarely required as a rootkit is intended to seize control of the operating AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 210: Information Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 211: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 212 · Delete - removes the infected file from the Virus Vault completely · Empty Vault - removes all Virus Vault content completely AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 213: Avg Updates
AVG user interface dialog. However, it is still highly recommended to perform updates regularly as stated in the update schedule editable within the Update manager component. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 214 OS in its original configuration from this point. This option is accessible via Start / All Programs / Accessories / System tools / System Restore. Recommended to experienced users only! AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 215 · Scanning start, end or stop (including automatically performed tests) · Events connected with virus detection (by the Resident Shield or scanning) including occurrence location · Other important events Control buttons AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 216 · Empty list - deletes all entries in the list of events · Refresh list - updates all entries in the list of events AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.
Page 217 If you do not succeed in finding help this way, contact the technical support department by email. Please use the contact form accessible from the system menu via Help / Get help online. AVG 9 Internet Security © 2009 C opyright AVG Technologies C Z, s.r.o. All rights reserved.

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AVG 9 INTERNET SECURITY - REVISED 11-2009 User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Download Manager

5 AVG Installation Process

6 After Installation

7 AVG User Interface

8 AVG Components

9 AVG Advanced Settings

10 Firewall Settings

11 AVG Scanning

12 AVG Updates

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