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AVG 9 ANTI VIRUS - REVISED 10-2010 User Manual

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AVG 9 Anti Virus
User Manual
Document revision 90.30 (8.6.2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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  • Page 1 User Manual Document revision 90.30 (8.6.2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    5.10 Close down open applications ......................21 5.11 Installing AVG ......................22 5.12 Schedule regular scans and updates ......................22 5.13 AVG protection configuration is complete ........................24 6. After Installation ......................24 6.1 Scan optimization ......................24 6.2 Product Registration ......................
  • Page 3 ........................27 7. AVG User Interface ......................28 7.1 System Menu ......................28 7.1.1 File ......................28 7.1.2 Components ......................28 7.1.3 History ......................28 7.1.4 Tools ......................28 7.1.5 Help ......................30 7.2 Security Status Info ......................31 7.3 Quick Links ......................
  • Page 4 8.10.1 Update Manager Principles ......................55 8.10.2 Update Manager Interface ........................58 9. AVG Security Toolbar ......................58 9.1 AVG Security Toolbar Interface ......................58 9.1.1 AVG logo button ......................58 9.1.2 Yahoo! powered search box ......................58 9.1.3 Protection Level ......................
  • Page 5 10.14.2 Dial-up ......................116 10.14.3 URL ......................116 10.14.4 Manage ......................123 10.15 Remote Administration ........................125 11. AVG Scanning ......................125 11.1 Scanning Interface ......................126 11.2 Predefined Scans ......................126 11.2.1 Scan Whole Computer ......................126 11.2.2 Scan Specific Files or Folders ......................
  • Page 6 11.7.4 Warnings Tab ......................145 11.7.5 Rootkits Tab ......................145 11.7.6 Information Tab ......................153 11.8 Virus Vault ........................155 12. AVG Updates ......................155 12.1 Update Levels ......................155 12.2 Update Types ......................155 12.3 Update Process ........................157 13.

  • Page 7: Introduction

    Congratulations on your purchase of AVG 9 Anti Virus! AVG 9 Anti Virus is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Anti Virus has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...

  • Page 8: Avg Installation Requirements

    2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 9 Anti Virus is intended to protect workstations with the following operating systems: · Windows 2000 Professional SP4 + Update Rollup 1 · Windows XP Home Edition SP2 · Windows XP Professional SP2 ·...

  • Page 9: Avg Installation Options

    3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file.

  • Page 10: Avg Download Manager

    AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language.

  • Page 11: Connectivity Check

    In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.

  • Page 12: Proxy Settings

    NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 13: Downloading Installation Files

    4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process. A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 14: Avg Installation Process

    5. AVG Installation Process To install AVG 9 Anti Virus on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.

  • Page 15: License Agreement

    Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.

  • Page 16: Select Installation Type

    Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Anti Virus box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Anti Virus on-line.

  • Page 17: Custom Installation - Destination Folder

    The Destination Folder dialog allows you to specify the location where AVG 9 Anti Virus should be installed. By default, AVG will be installed to the program files folder located on drive C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.

  • Page 18: Custom Installation - Component Selection

    Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Anti Virus components that can be installed. If the default settings do not suit you, you can remove/add specific components.

  • Page 19: Avg Datacenter

    Into the AVG DataCenter specification text field please provide the connection string to AVG DataCenter in the form of server:port. If this information is not available at the moment, leave the field blank and you can set the configuration later in within the Advanced Settings / Remote Administration dialog.

  • Page 20: Avg Security Toolbar

    5.9. AVG Security Toolbar In the AVG Security Toolbar dialog, decide whether you want to install the Security Toolbar. If you do not change the default settings, this component will be installed automatically into your Internet browser (currently supported browsers are Microsoft Internet Explorer v.

  • Page 21: Installing Avg

    5.11. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically.

  • Page 22: Schedule Regular Scans And Updates

    In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my...
  • Page 23 security option. Finally, press the Finish button. A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 24: After Installation

    The respective assigned files will only be scanned if AVG 9 Anti Virus detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the scanning time significantly.

  • Page 25: Scanning Of The Whole Computer

    Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!

  • Page 26: Avg Default Configuration

    6.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Anti Virus is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.

  • Page 27: Avg User Interface

    The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...

  • Page 28: System Menu

    The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Anti Virus main window. Use the system menu to access specific AVG components, feature, and services.

  • Page 29: Tools

    AVG advanced settings dialog where you · can edit the AVG 9 Anti Virus configuration. Generally, it is recommended to keep the default settings of the application as defined by the software vendor. 7.1.5. Help · Contents - opens the AVG help files ·...

  • Page 30: Security Status Info

    AVG product can receive free technical support. Note: If using the trial version of AVG 9 Anti Virus, the latter two items appear as Buy now and Activate, alowing you to buy the full version of the program right away.

  • Page 31: Quick Links

    Interface) allow you to immediately access the most important and most frequently used AVG features: · Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...

  • Page 32: Statistics

    Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.

  • Page 33: System Tray Icon

    7.6. System Tray Icon System Tray Icon (on your Windows taskbar) indicates the current status of your AVG 9 Anti Virus. It is visible at all times on your system tray, no matter whether your AVG main window is opened or closed.

  • Page 34: Avg Components

    · Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).

  • Page 35: Anti-Virus Interface

    There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 8.2. Anti-Spyware 8.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.

  • Page 36: Anti-Spyware Interface

    There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Anti Virus up-to-date with the latest database and program updates.

  • Page 37: Anti-Rootkit

    8.4. Remote Administration The Remote Administration component only displays in the user interface of AVG 9 Anti Virus in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.

  • Page 38: E-Mail Scanner

    Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.

  • Page 39: E-Mail Scanner Interface

    8.5.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...

  • Page 40: E-Mail Scanner Detection

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
  • Page 41 In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ·...

  • Page 42: License

    · License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Anti Virus after this date you have to renew your license. The license renewal can be performed online on website.

  • Page 43: Link Scanner

    AVG with), or to replace the old license number (e. g. when upgrading to a new AVG product). Note: If using the trial version of AVG 9 Anti Virus, the buttons appear as Buy now and Activate, alowing you to buy the full version of the program right away.
  • Page 44 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web.
  • Page 45 For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.

  • Page 46: Avg Active Surf-Shield

    Note: AVG Online Shield is not intended for server platforms! 8.8.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
  • Page 47 Basic component configuration First of all, you have the option to immediately switch on/off the Online Shield by checking the Enable Online Shield item. This option is enabled by default, and the Online Shield component is active. However, if you do not have a good reason to change this settings, we recommend to keep the component active.
  • Page 48 Ø Report enhanced set of Potentially Unwanted Programs - mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.

  • Page 49: Online Shield Detection

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
  • Page 50 · Show/Hide details - click the Show details button to open a new section in the bottom part of the dialog; here you can find information on the process running while the infection was detected, and the process' identification. The Hide details button ten closes the newly opened section of the dialog.

  • Page 51: Resident Shield

    (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).
  • Page 52 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 53: Resident Shield Detection

    · Save changes - press this button to save and apply any changes made in this dialog · Cancel - press this button to return to the default AVG user interface (components overview) 8.9.3. Resident Shield Detection Resident Shield scans files as they are copied, opened or saved. When a virus or any...
  • Page 54 (i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) ·...

  • Page 55: Update Manager

    For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.

  • Page 56: Update Manager Interface

    8.10.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status (Update manager is active.), and provides the relevant statistical data: · Latest update - specifies when and at what time the database was updated ·...
  • Page 57 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 58: Avg Security Toolbar

    If you select to install the toolbar during the installation of AVG 9 Anti Virus, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.

  • Page 59: Yahoo! Powered Search Box

    The respective button opens the Security tab in the Toolbar Options dialog, allowing you to assign AVG Security Toolbar functionality you want to use. 9.1.4. Page Status Directly in the toolbar, this button displays the evaluation of the currently displayed...

  • Page 60: Avg News

    9.1.5. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 61: News

    - click this button to close the currently opened news overview · 9.1.6. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 62: Avg Info

    9.1.8. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 63: E-Mail Notifier

    The E-mail Notifier button allows you to activate the option of being informed about newly arrived e-mail messages directly in the AVG Security Toolbar interface. The button opens the following editing dialog where you can define parameters of your e- mail account and the e-mail display rules.

  • Page 64: Weather Info

    9.1.10. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...
  • Page 65 Further, go to the following Facebook dialog where you will be invited to allow the AVG Social Extension application. This application functionality is essential for the toolbar - Facebook connection, therefore it is recommended to allow its functioning. Press the Allow Status Updates button to confirm: Facebook connection has been activated.

  • Page 66: Verisign Identity Protection

    9.1.12. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection (VIP) helps protect your accounts and your identity by requiring a unique security code, in addition to your user name and password, to access your online accounts.
  • Page 67 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.

  • Page 68: Avg Security Toolbar Options

    On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 69: Tab Useful Buttons

    AVG Security Toolbar · AVG News Button - the button opens a web page providing the latest AVG related press release · News Button - the button provides a structured overview of current news from the daily press ·...

  • Page 70: Tab Security

    The icon then serves as a quick link enabling to launch the respective application immediately. 9.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: ·...

  • Page 71: Tab Vip

    Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...

  • Page 72: Tab Advanced Options

    In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...
  • Page 73 · Re-display the AVG Security Toolbar when hidden (weekly) - this option is active by default and when your AVG Security Toolbar gets hidden accidentally, it will re-display it again within one week term.

  • Page 74: Avg Advanced Settings

    10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Anti Virus opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
  • Page 75 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.

  • Page 76: Sounds

    10.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...

  • Page 77: Ignore Faulty Conditions

    - while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...

  • Page 78: Virus Vault

    (or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Virus Vault...

  • Page 79: Pup Exceptions

    Maximum number of files to be stored) 10.5. PUP Exceptions AVG 9 Anti Virus is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
  • Page 80 · Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 81: Online Shield

    10.6. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
  • Page 82 10.6.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
  • Page 83 increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment).
  • Page 84 10.6.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...

  • Page 85: Link Scanner

    (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.

  • Page 86: Scans

    10.8. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
  • Page 87 The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
  • Page 88 · Optionally, you can decide you want to Scan files without extension - this option is on by default, and it is recommended that you keep it so unless you have a real reason to change it. Files with no extension are rather suspicious and should be scanned at all times.
  • Page 89 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
  • Page 90 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.

  • Page 91: Schedules

    10.8.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
  • Page 92 10.9.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
  • Page 93 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan:...
  • Page 94 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
  • Page 95 misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. · Scan for Tracking Cookies - (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning;...
  • Page 96 scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it). On the other hand, you can decrease the system resources usage by extending the scanning duration.
  • Page 97 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
  • Page 98 10.9.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
  • Page 99 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
  • Page 100 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...

  • Page 101: E-Mail Scanner

    10.10. E-mail Scanner The E-mail Scanner dialog is divided into three sections: · E-mail scanning - in this section, you can set these basics for incoming and/ or outgoing e-mail messages: o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses.
  • Page 102 o Use Heuristics – check to use heuristics detection method when scanning e-mail messages. When this option is on, you can filter e-mail attachments not only by extension but also the actual contents of the attachment will be considered. The filtering can be set in the Mail Filtering dialog.

  • Page 103: Certification

    extension detected as an attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus Vault. 10.10.1. Certification In the Certification dialog you can specify exactly what text the certification note should contain, and in what language.

  • Page 104: Mail Filtering

    10.10.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.

  • Page 105: Logs And Results

    10.10.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
  • Page 106 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
  • Page 107 o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
  • Page 108 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu).
  • Page 109 · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication. o Queue processing - determines the behavior of the E-mail Scanner when processing the requirements for sending mail messages:...

  • Page 110: Resident Shield

    10.11. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).

  • Page 111: Advanced Settings

    · Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...

  • Page 112: Directory Exludes

    Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.

  • Page 113: Excluded Files

    · Remove path – allows you to delete the path to a selected folder from the list 10.11.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning.

  • Page 114: Cache Server

    10.12. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.

  • Page 115: Anti-Rootkit

    10.13. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...

  • Page 116: Update

    By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
  • Page 117 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 118: Proxy

    10.14.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
  • Page 119 · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.

  • Page 120: Dial-Up

    10.14.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).

  • Page 121: Url

    10.14.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...

  • Page 122: Manage

    10.14.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...

  • Page 123: Remote Administration

    If you plan to connect the respective station to remote administration please specify the following parameters: · Server - server name (or server IP address) where the AVG Admin Server is installed · Port - provide the number of the port on which the AVG client communicates...
  • Page 124 Note: For a detailed description on remote administration please consult the AVG Network Edition documentation. A V G 9 A nti V irus © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 125: Avg Scanning

    11. AVG Scanning Scanning is a crucial part of AVG 9 Anti Virus functionality. You can run on-demand tests or schedule them to run periodically at convenient times. 11.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.

  • Page 126: Predefined Scans

    Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Anti Virus you will find two types of scanning predefined by the software vendor: 11.2.1.
  • Page 127 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 A nti V irus ©...
  • Page 128 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.

  • Page 129: Scan Specific Files Or Folders

    Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
  • Page 130 Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders.
  • Page 131 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings...
  • Page 132 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders.

  • Page 133: Scanning In Windows Explorer

    Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Anti Virus also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.

  • Page 134: Cmd Scan Parameters

    The syntax of the command follows: · avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole computer · avgscanx /parameter /parameter .. with multiple parameters these should be lined in a row and separated by a space and a slash character ·...
  • Page 135 · /EXT Scan these extensions /for example EXT=EXE,DLL/ · /NOEXT Do not scan these extensions /for example NOEXT=JPG/ · /ARC Scan archives · /CLEAN Clean automatically · /TRASH Move infected files to the Virus Vault · /QT Quick test · /MACROW Report macros ·...

  • Page 136: Scan Scheduling

    11.5. Scan Scheduling With AVG 9 Anti Virus you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.

  • Page 137: Schedule Settings

    Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 11.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
  • Page 138 On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises. Next, give a name to the scan you are about to create and schedule. Type the name into the text field by the Name item.

  • Page 139: How To Scan

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 140 even though it usually represents a security risk, some of these programs can be installed intentionally. We recommend to keep this feature activated as it increases your computer security. · Report enhanced set of Potentially Unwanted Programs - (off by default): mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later.
  • Page 141 Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked). o Define file types for scanning - further you should decide whether you want to have scanned: Ø...
  • Page 142 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 143 your selected scans history for later use. Alternatively, you can enter full path to the desired folder manually (if you enter multiple paths, it is necessary to separate with semi-colons without extra space). Within the tree structure you can also see a branch called Special locations. Following find a list of locations that will be scanned once the respective check box is marked: ·...

  • Page 144: Scan Results Overview

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 145: Scan Results Details

    · Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 11.7. Scan Results Details If in the Scan Results Overview...

  • Page 146: Results Overview Tab

    Infections - this tab is displayed only if a virus infection was detected during · scanning Spyware - this tab is displayed only if spyware was detected during scanning · Warnings - this tab is displayed for instance if cookies were detected during ·...

  • Page 147: Infections Tab

    Control buttons There is only one control button available in this dialog. The Close results button returns to the Scan results overview dialog. 11.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning.
  • Page 148 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 149: Spyware Tab

    · Close results - terminates the detailed information overview and returns to Scan results overview dialog 11.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning. The tab is divided into three sections providing the following information: ·...
  • Page 150 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 151: Warnings Tab

    Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.

  • Page 152: Rootkits Tab

    They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.

  • Page 153: Virus Vault

    AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
  • Page 154 · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface: · Restore - removes the infected file back to its original location on your disk ·...

  • Page 155: Avg Updates

    During the AVG Installation process you were invited to specify how often you wish to update your AVG. The available options are Every 4 hours, or Every day (see dialog Schedule regular scans and updates). Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day.
  • Page 156 (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 157: Event History

    History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Anti Virus operation. Event History records the following types of events: · Information about updates of the AVG application ·...

  • Page 158: Faq And Technical Support

    14. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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