AVG INTERNET SECURITY 9 - REV 90.31 User Manual

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AVG 9 Internet Security

User Manual

Document revision 90.31 (15. 11. 2010)

All other trademarks are the property of their respective owners.

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data

Security, Inc. C reated 1991.

(dolecek@ics.muni.cz).

A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

Table of Contents

Summary of Contents for AVG INTERNET SECURITY 9 - REV 90.31

Page 1 User Manual Document revision 90.31 (15. 11. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
5.12 Schedule regular scans and updates ......................23 5.13 Computer usage selection ......................24 5.14 Your computer Internet connection ......................25 5.15 AVG protection configuration is complete ........................26 6. After Installation ......................26 6.1 Scan optimization ......................26 6.2 Product Registration ......................
Page 3 ......................27 6.5 Eicar Test ......................28 6.6 AVG Default Configuration ........................29 7. AVG User Interface ......................30 7.1 System Menu ......................30 7.1.1 File ......................30 7.1.2 Components ......................30 7.1.3 History ......................30 7.1.4 Tools ......................30 7.1.5 Help...
Page 4 9. AVG Security Toolbar ......................78 9.1 AVG Security Toolbar Interface ......................78 9.1.1 AVG logo button ......................78 9.1.2 AVG Secure Search powered search box ......................78 9.1.3 Page Status ......................78 9.1.4 AVG News ......................78 9.1.5 News ......................
Page 5 ......................78 9.1.10 Facebook ......................78 9.1.11 VeriSign Identity Protection ......................89 9.2 AVG Security Toolbar Options ......................89 9.2.1 Tab General ......................89 9.2.2 Tab Useful Buttons ......................89 9.2.3 Tab Security ......................89 9.2.4 Tab VIP ......................89 9.2.5 Tab Advanced Options...
Page 6 11.5.1 Profile Information ......................169 11.5.2 Defined Networks ......................169 11.5.3 Applications ......................169 11.5.4 System Services ........................180 12. AVG Scanning ......................180 12.1 Scanning Interface ......................181 12.2 Predefined Scans ......................181 12.2.1 Scan Whole Computer ......................181 12.2.2 Scan Specific Files or Folders...
Page 7 12.7.4 Warnings Tab ......................202 12.7.5 Rootkits Tab ......................202 12.7.6 Information Tab ......................210 12.8 Virus Vault ........................213 13. AVG Updates ......................213 13.1 Update Levels ......................213 13.2 Update Types ......................213 13.3 Update Process ........................215 14.
Page 8: Introduction
AVG 9 Internet Security is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Internet Security has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...
Page 9: Avg Installation Requirements
Note: The ID Protection component is not supported on Windows 2000 and XP x64. On these operating systems you can install AVG 9 Internet Security but only without the IDP component. 2.2. Minimum & Recommended HW Requirements Minimum hardware requirements for AVG 9 Internet Security: ·...
Page 10: Avg Installation Options
3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file.
Page 11: Avg Download Manager
AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language.
Page 12: Connectivity Check
In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.
Page 13: Proxy Settings
4.3. Proxy Settings If AVG Download Manager was not able to identify your Proxy settings you have to A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 14: Downloading Installation Files
Basic (required by some servers) or NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. 4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process.
Page 15: Avg Installation Process
5. AVG Installation Process To install AVG 9 Internet Security on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.
Page 16: License Agreement
Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.
Page 17: Select Installation Type
Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Internet Security box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Internet Security on-line.
Page 18: Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9 Internet Security should be installed. By default, AVG will be installed to the program files folder located on drive C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.
Page 19: Custom Installation - Component Selection
Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Internet Security components that can be installed. If the default settings do not suit you, you can remove/add specific components.
Page 20: Avg Datacenter
Into the AVG DataCenter specification text field please provide the connection string to AVG DataCenter in the form of server:port. If this information is not available at the moment, leave the field blank and you can set the configuration later in within the Advanced Settings / Remote Administration dialog.
Page 21: Avg Security Toolbar
Microsoft Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or higher) and to provide you with comprehensive online protection while surfing the Internet. Also, you have the option to decide whether you want to chose AVG Secure Search as your default search provider. If so, please mark the respective check box.
Page 22: Installing Avg
5.11. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically.
Page 23: Schedule Regular Scans And Updates
5.12. Schedule regular scans and updates In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue.
Page 24: Your Computer Internet Connection
· A portable computer - with this option, you will go directly to the final step of the installation process, AVG protection configuration is complete dialog Confirm your selection by pressing the Next button and proceed to the next dialog.
Page 25: Avg Protection Configuration Is Complete
In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.
Page 26: After Installation
The respective assigned files will only be scanned if AVG 9 Internet Security detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the scanning time significantly.
Page 27: Scanning Of The Whole Computer
Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!
Page 28: Avg Default Configuration
6.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Internet Security is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.
Page 29: Avg User Interface
The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...
Page 30: System Menu
The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Internet Security main window. Use the system menu to access specific AVG components, feature, and services.
Page 31: History
Vault) to · where AVG removes all detected infections that cannot be healed automatically for some reason. Inside this quarantine the infected files are isolated and your computer's security is guaranteed, and at the same time the infected files are stored for possible future repair.
Page 32: Help
AVG Technologies CZ. 7.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG 9 Internet Security.
Page 33 AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...
Page 34: Quick Links
Interface) allow you to immediately access the most important and most frequently used AVG features: · Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...
Page 35 Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.
Page 36: Statistics
, the System Tray Icon indicates that all AVG components are active and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is in error state but you are fully aware of this situation and you have deliberately...
Page 37 · Open AVG User Interface - click to open the AVG User Interface · Scans - click to open the context menu of predefined scans (Scan Whole Computer, Scan Specific Files or Folders, Anti-Rootkit scan) and select the required scan, it will be launched immediately ·...
Page 38: Avg Components
· Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).
Page 39: Anti-Virus Interface
There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 8.2. Anti-Spyware 8.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.
Page 40: Anti-Spyware Interface
There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Internet Security up-to-date with the latest database and program updates.
Page 41: Anti-Spam
AVG Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails as spam. AVG Anti-Spam can modify the subject of the email (that has been identified as spam) by adding a special text string. Then you can then easily filter your emails in your email client.
Page 42: Anti-Rootkit
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 43: Anti-Rootkit Interface
8.4.2. Anti-Rootkit Interface The Anti-Rootkit user interface provides a brief description of the component's functionality, informs on the component's current status (Anti-Rootkit component is active.) and also brings information on the last time the Anti-Rootkit test was launched. In the bottom part of the dialog you can find the Anti-Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning.
Page 44: Remote Administration
(components overview) without having saved any changes you made 8.5. Remote Administration The Remote Administration component only displays in the user interface of AVG 9 Internet Security in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.
Page 45: System Tools
AVG user interface components overview). 8.6. System Tools System Tools refer to tools offering a detailed summary of the AVG 9 Internet Security environment and the operating system. The component displays an overview Processes - list of processes (i.e. running applications) that are currently ·...
Page 47: Network Connections
8.6.2. Network Connections The Network Connections dialog contains a list of currently active connections. The list is divided into the following columns: · Application - name of the application related to the connection (with the exception of Windows 2000 where the information is not available) ·...
Page 48: Autostart
· Terminate Process - closes one or more applications related to connections selected in the list · Back - switch back to the default AVG user interface (components overview). Sometimes it is possible to terminate only applications that are currently in the connected state.
Page 49: Browser Extensions
We strongly suggest not to delete any plug-ins from the list, unless you are absolutely sure that they represent a real threat! · Back - switches you back to the default AVG user interface (components overview) A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 50: Lsp Viewer
LSP is discovered. To include Windows LSP in the list, uncheck the Hide Windows LSP checkbox. The Back button switches you back to the default AVG user interface (components overview).
Page 51: Firewall Principles
8.7.1. Firewall Principles In AVG, the Firewall component controls all traffic on every network port of your computer. Based on the defined rules, the Firewall evaluates applications that are either running on your computer (and want to connect to the Internet/local network), or applications that approach your computer from outside trying to connect to your PC.
Page 52 covered by the respective profiles. In short, a Firewall profile is a specific configuration of Firewall component, and you can use a number of such predefined configurations. Available profiles · Allow all - a Firewall system profile that has been pre-set by the manufacturer and is always present.
Page 53: Firewall Interface
profile. You can assign profiles to all local network interfaces or areas and specify further settings in the Areas and Adapters Profiles dialog, where you can also disable the feature if you do not wish to use it (then, for any kind of connection, the default profile will be used).
Page 54 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 55: E-Mail Scanner
Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
Page 56: E-Mail Scanner Interface
8.8.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
Page 57 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 58: E-Mail Scanner Detection
8.8.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ·...
Page 59: Id Protection
· Back - switches you back to the previously displayed dialog 8.9. ID Protection AVG Identity Protection is an anti-malware product that is focused on preventing identity thieves from stealing your passwords, bank account details, credit card numbers and other personal digital valuables from all kinds of malicious software ( malware) that target your PC.
Page 60 Basic component configuration In the bottom part of the dialog you will find the Identity Protection settings section where you can edit some elementary features of the component's functionality: · Identity Protection is active - (on by default): check to activate the IDP component, and to open further editing options.
Page 61: License
· License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Internet Security after this date you have to A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 62: Link Scanner
(http://www. avg.com/). Please fill in your registration data; only customers who register their AVG product can receive free technical support. · Re-activate - opens the Activate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process.
Page 63 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe...
Page 64 Search to feed the database collecting information on malicious activity on the web. 8.11.3. AVG Search-Shield When searching Internet with the AVG Search-Shield on, all search results returned from the most popular search engines (Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, and SlashDot) are evaluated for dangerous or suspicious links.
Page 65: Avg Active Surf-Shield
For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.
Page 66: Online Shield Principles
Note: AVG Online Shield is not intended for server platforms! 8.12.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
Page 67 o Online Shield - this option confirms that the Online Shield should perform scanning of the www pages content. Provided this option is on ( by default), you can further switch on/off these items: Ø Check archives - scan the content of archives possibly included in the www page to be displayed Ø...
Page 68 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 69: Online Shield Detection
· Save changes - press this button to save and apply any changes made in this dialog · Cancel - press this button to return to the default AVG user interface components overview) 8.12.3. Online Shield Detection Online Shield scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer.
Page 71: Resident Shield
interface (components overview). 8.13. Resident Shield 8.13.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. When Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself.
Page 72 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 73: Resident Shield Detection
Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 74 · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) · Ignore - we strictly recommend NOT TO use this option unless you have a very good reason to do so! ·...
Page 75: Update Manager
For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
Page 76: Update Manager Interface
8.14.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status (Update manager is active.), and provides the relevant statistical data: · Latest update - specifies when and at what time the database was updated ·...
Page 77 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 78: Avg Security Toolbar
AVG LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Internet Security, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.
Page 79: Avg Secure Search Powered Search Box
9.1.2. AVG Secure Search powered search box AVG Secure Search powered search box is easy and safe way to search the web using AVG Secure Search search. Enter a word or phrase into the search box press the Search button, or the Enter key, to start the search on the AVG Secure Search server directly, no matter what page is currently displayed.
Page 80: Avg News
9.1.4. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 81: News
- click this button to close the currently opened news overview · 9.1.5. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 82: Avg Info
9.1.6. AVG Info The button provides links to important security information related to AVG 9 Internet Security: · Toolbar Info - link to the AVG Security Toolbar home page with detailed information on the toolbar's protection · About Threats - opens the...
Page 83: Delete History
9.1.7. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. 9.1.8. E-mail Notifier The E-mail Notifier button allows you to activate the option of being informed about...
Page 84: Weather Info
9.1.9. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...
Page 85: Facebook
Facebook social network from the AVG Security Toolbar directly. Click the button, and the login invitation appears;click again to open the Facebook login dialog. In the dialog provide your access data, that means your e-mail address and password, and press the Connect button. If you do...
Page 86: Verisign Identity Protection
The Facebook button within AVG Security Toolbaru now offers the standard Facebook menu options: 9.1.11. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection...
Page 87 How it works? When you visit a website that is a VIP member, VeriSign Identity Protection within AVG Security Toolbar will recognize the site, and inform you about this fact by displaying the following info panel: Within this website, you can apply the VeriSign Identity Protection, and use the...
Page 88 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.
Page 89: Avg Security Toolbar Options
On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have displayed the respective button. Further find described the functionality of each of the toolbar buttons: ·...
Page 90: Tab Useful Buttons
Delete search history, Delete browser history, Delete download history, or Delete cookies directly from the AVG Security Toolbar panel · E-mail Notifier Button - the button allows you to have displayed your newly arrived e-mail messages within the AVG Security Toolbar interface ·...
Page 91: Tab Security
9.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: · AVG Browser Security - check this item to activate or switch-off the...
Page 92: Tab Vip
Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...
Page 93 In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...
Page 94: Tab Advanced Options
(the listed caption refers to the default AVG Secure Search settings): · Set and keep AVG Secure Search as the search provider for Address bar - if marked, this option allows you to type a search keyword directly into the address bar into your Internet browser and the Google service will be used automatically to search for relevant websites.
Page 95: Avg Advanced Settings
10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Internet Security opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
Page 96 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
Page 97: Sounds
10.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
Page 98 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.
Page 99: Ignore Faulty Conditions
- while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...
Page 100: Identity Protection
(or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Identity Protection 10.4.1.
Page 101: Allowed List
Further you can assign specific items to optionally activate more Identity Protection functionality: · Automatically submit to AVG Virus Lab - (on by default): Please keep this check-box marked to feed the database collecting information on malicious activity on the web and to help us identify new threats.
Page 102 The Allowed list provides the following information on each application: · Level - graphical identification of the respective process severity on a four- levels scale from less important ( ) up to critical ( · Process path - path to the application's (process) executable file location ·...
Page 103 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 104: Virus Vault
Maximum number of files to be stored) 10.6. PUP Exceptions AVG 9 Internet Security is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
Page 105 · File Path - shows the way to the application's location · Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 106: Anti-Spam
Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 107: Settings
10.7.1. Settings In the Anti-Spam basic settings dialog you can check/uncheck the Turn on Anti- Spam protection checkbox to allow/forbid the anti-spam scanning of e-mail communication. This option is on by default, and as always, it is recommended to keep this configuration unless you have a real reason to change it.
Page 108 · Value 50-59 - Very aggressive configuration. Non-spam e-mail messages are as likely to be caught as real spam messages. This threshold range is not recommended for normal use. In the Anti-Spam basic settings dialog you can further define how the detected spam e-mail messages should be treated: ·...
Page 109 There are the following options to choose from: · A specific e-mail client - if you use one of the listed e-mail clients (MS Outlook, Outlook Express, The Bat!, Mozilla Thunderbird), simply select the respective option · Folder with EML files - if you use any other e-mail program, you should first save the messages to a specific folder (in .eml format), or make sure that you know the location of your e-mail client message folders.
Page 110 In this dialog, please select the folder with the messages you want to use for training. Press the Add folder button to locate the folder with the .eml files (saved e-mail messages). The selected folder will then be displayed in the dialog. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages.
Page 111 Note: In case of Microsoft Office Outlook, you will be prompted to select the MS Office Outlook profile first. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages. Please note that you will be able to filter the messages in the next step, so the folder does not have to contain only training e-mails.
Page 112 In this dialog, you can set filtering of the e-mail messages. If you are sure that the selected folder contains only messages you want to use for training, select the All messages (no filtering) option. If you are unsure about the messages contained in the folder, and you want the wizard to ask you about every single message (so that you can determine whether to use it for training or not), select the Ask for each message option.
Page 113: Performance
10.7.2. Performance The Engine performance settings dialog (linked to via the Performance item of the left navigation) offers the Anti-Spam component performance settings. Move the slider left or right to change the level of scanning performance ranging between Low memory / High performance modes. ·...
Page 114: Rbl
only be done by expert users! 10.7.3. RBL The RBL item open an editing dialog called Realtime Blackhole Lists: In this dialog you can switch on/off the Query RBL servers function. The RBL (Realtime Blackhole List) server is a DNS server with an extensive database of known spam senders.
Page 115: Whitelist
(spam). You can also compile a list of full domain names (e.g. avg.com), that you know do not generate spam messages. Once you have such a list of senders and/or domain names prepared, you can enter them by either of the following methods: by direct entry of each e-mail address or by importing the whole list of addresses at once.
Page 116: Blacklist
by pressing this button. All records will be saved to a plain text file. · Import - if you already have a text file of email addresses/domain names prepared, you can simply import it by selecting this button. The input file must be in plain text format, and the content must contain only one item (address, domain name) per line.
Page 117: Advanced Settings
· Edit - press this button to open a dialog, where you can manually enter a list of addresses (you can also use copy and paste). Insert one item (sender, domain name) per line. · Export - if you decide to export the records for some purpose, you can do so by pressing this button.
Page 118: Online Shield
10.8. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
Page 119 10.8.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
Page 120 harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis...
Page 121 10.8.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...
Page 122: Link Scanner
(or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.
Page 123: Scans
10.10. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
Page 124 Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
Page 125 instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected by a virus). Again, you can specify by extensions which files are those that should always be scanned.
Page 126 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
Page 127 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.
Page 128: Schedules
10.10.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
Page 129 Program update schedule · Anti-Spam update schedule · 10.11.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
Page 130 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan: A V G 9 I nternet Sec urity ©...
Page 131 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
Page 132 mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.
Page 133 Within the Scan process priority section you can further specify the desired scanning speed dependent on system resource usage. By default, this option is set to the medium level of automatic resource usage. If you want the scanning to run faster, it will take less time but the system resources usage will increase significantly during the scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it).
Page 134 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
Page 135 10.11.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
Page 136: Program Update Schedule
Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 137 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 138: Anti-Spam Update Schedule
10.11.4. Anti-Spam Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled Anti-Spam update temporarily, and switch it on again as the need arises. Basic Anti-Spam update scheduling is covered within the Update Manager component.
Page 139: E-Mail Scanner
Once the scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 140 The E-mail Scanner dialog is divided into three sections: · E-mail scanning - in this section, you can set these basics for incoming and/ or outgoing e-mail messages: o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses.
Page 141 Scanner detection dialog: o Report password protected archives – archives (ZIP, RAR etc.) that are protected by password are not possible to scan for viruses; check the box to report these as potentially dangerous. o Report password protected documents – documents protected by password are not possible to scan for viruses;...
Page 142: Certification
10.12.1. Certification In the Certification dialog you can specify exactly what text the certification note should contain, and in what language. This should be specified separately for Incoming mail and Outgoing mail. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 4 2...
Page 143: Mail Filtering
10.12.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.
Page 144: Logs And Results
10.12.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
Page 145 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
Page 146 login name. o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
Page 147 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu).
Page 148 standard port for SMTP communication is 25. · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication.
Page 149: Resident Shield
10.13. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
Page 150 · Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...
Page 151: Advanced Settings
10.13.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.
Page 152: Directory Exludes
10.13.2. Directory Exludes The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any directories! The dialog provides the following control buttons: ·...
Page 153: Excluded Files
10.13.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any files! The dialog provides the following control buttons: ·...
Page 154: Cache Server
10.14. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.
Page 155: Anti-Rootkit
10.15. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...
Page 156: Update
By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
Page 157 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 158: Proxy
10.16.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
Page 159 · Server – specify the server’s IP address or the name of the server · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user.
Page 160: Dial-Up
10.16.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
Page 161: Url
10.16.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...
Page 162: Manage
10.16.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...
Page 163: Remote Administration
If you plan to connect the respective station to remote administration please specify the following parameters: · Server - server name (or server IP address) where the AVG Admin Server is installed · Port - provide the number of the port on which the AVG client communicates...
Page 164 DataCenter. Note: For a detailed description on remote administration please consult the AVG Network Edition documentation. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 165: Firewall Settings
11. Firewall Settings Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 11.1. General In the General information you can Export / Import Firewall configuration;...
Page 166: Security
11.2. Security In the Security settings dialog you can define general rules of Firewall's behavior regardless the selected profile: · Permit settings modification to - specify who is allowed to change the Firewall's configuration · Show confirmation dialog for - specify to whom the confirmation dialogs ( dialogs asking for decision in situation that is not covered by a defined Firewall rule) should be displayed...
Page 167: Areas And Adapters Profiles
11.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: · Disable area detection and automatic profile switch - one of the defined profiles can be assigned to each network interface type, respectively to each area.
Page 168: Logs
· Traffic Logs - offers information about activity of all application that have tried to connect to the network. · Trusted Database Logs - Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online.
Page 169: Profiles
· Help - opens the dialog related help files. · Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically (dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list button to update the currently displayed information.
Page 170 · Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.)
Page 171: Profile Information
AVG searched the Trusted Database first, and if the application is listed, it will be considered safe and will be allowed to communicate over network.
Page 172: Defined Networks
respective item whether you want to have Firewall information messages displayed even while a full-screen application is running on your computer (typically these are games, but applies to any full-screen applications, e.g. PPT presentations). Since the information messages can be somewhat disruptive. If you tick the Disable Firewall notifications when playing games item, in the roll- down menu then select what action is to be taken in case a new application with no rules specified yet tries to communicate over the network (applications that would...
Page 173 Control buttons · Add network - opens the Network properties dialog window where you can edit parameters of the newly defined network: Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.
Page 174: Applications
· Delete network - removes the note of a selected network from the list of networks · Mark as safe - by default, all networks are considered unsafe, and only if you are sure the respective network is safe, you can use this button to assign it so (and vice versa, once the network is assigned as safe, the button text changes to "Mark as unsafe").
Page 175 The applications in the list are those detected on your computer (and assigned respective actions). Note: Please note that only application already installed could be detected, so if you install a new application later, you will have to define Firewall rules for it. By default, when the new application tries to connect over the network for the first time, the Firewall will either create a rule for it automatically according to the Trusted Database, or ask you whether you wish to allow or block the...
Page 176 In this dialog, you can define settings for the respective application in detail. Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a...
Page 177: System Services
Allow for safe will only allow the application to communicate over networks · defined as Safe (trustworthy). Block will forbid the communication automatically; the application will not · be allowed to connect to any network. Ask will display a dialog enabling you to decide whether you want to allow ·...
Page 178 and protocols that might need to communicate over the network. The chart consists of the following columns: · Log rule action - this box enables you to switch on recording each rule application in the Logs. · System service and protocols - this column shows a name of the respective system service.
Page 179 Warning: Please mind that detail rule settings are advanced, primarily intended for network administrators who need full control over Firewall configuration. If you are not familiar with types of communication protocols, network port numbers, IP address definitions etc., please do not modify these settings! If you really need to change the configuration, please consult the respective dialog help files for specific details.
Page 180: Avg Scanning
12. AVG Scanning Scanning is a crucial part of AVG 9 Internet Security functionality. You can run on- demand tests or schedule them to run periodically at convenient times. 12.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.
Page 181: Predefined Scans
Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Internet Security you will find two types of scanning predefined by the software vendor: 12.2.1.
Page 182 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 I nternet Sec urity ©...
Page 183 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.
Page 184: Scan Specific Files Or Folders
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
Page 185 automatically generated path (see screenshot). To exclude the entire folder from scanning use the "!" parameter. Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders.
Page 186 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings...
Page 187 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used A V G 9 I nternet Sec urity ©...
Page 188: Anti-Rootkit Scan
Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: A V G 9 I nternet Sec urity ©...
Page 189: Scanning In Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Internet Security also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.
Page 190: Command Line Scanning
· Select the Scan with AVG option to have the file scanned with AVG 12.4. Command Line Scanning Within AVG 9 Internet Security there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot.
Page 191: Cmd Scan Parameters
CMD scanning launched from graphic interface When you run your computer in Windows Safe Mode, there is also a possibility to launch the command line scan from the graphic user interface. The scan itself will be launched from the command line, the Command Line Composer dialog only allows you to specify most scanning parameters in the comfortable graphic interface.
Page 192: Scan Scheduling
Report re-compressed archive files 12.5. Scan Scheduling With AVG 9 Internet Security you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
Page 193 Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 9 3...
Page 194: Schedule Settings
Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 12.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
Page 195 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 196: How To Scan
12.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ·...
Page 197 · Scan for Tracking Cookies - (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning (HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts);...
Page 198 o Define file types for scanning - further you should decide whether you want to have scanned: Ø All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned;...
Page 199: What To Scan
· Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 200 desired folder manually (if you enter multiple paths, it is necessary to separate with semi-colons without extra space). Within the tree structure you can also see a branch called Special locations. Following find a list of locations that will be scanned once the respective check box is marked: ·...
Page 201: Scan Results Overview
· Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 202: Scan Results Details
· Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 12.7. Scan Results Details If in the Scan Results Overview...
Page 203: Results Overview Tab
Results Overview - this tab is displayed at all times and provides statistical · data describing the scan progress Infections - this tab is displayed only if a virus infection was detected during · scanning Spyware - this tab is displayed only if spyware was detected during scanning ·...
Page 204: Infections Tab
In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning. Control buttons There is only one control button available in this dialog. The Close results button returns to the Scan results overview dialog.
Page 205 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...
Page 206: Spyware Tab
findings. Use the Close button to close this dialog. · Remove selected infections - use the button to move the selected finding to Virus Vault · Remove all unhealed infections - this button deletes all findings that cannot be healed or moved to the Virus Vault ·...
Page 207 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...
Page 208: Warnings Tab
Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.
Page 209: Rootkits Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 210: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 211 · Original object name - all detected objects listed in the chart have been labeled with the standard name given by AVG during the scanning process. In case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column.
Page 212 · Delete - removes the infected file from the Virus Vault completely and irreversibly · Empty Vault - removes all Virus Vault content completely. By removing the files from the Virus Vault, these files are irreversibly removed from the disk (not moved to the Recycle Bin).
Page 213: Avg Updates
During the AVG Installation process you were invited to specify how often you wish to update your AVG. The available options are Every 4 hours, or Every day (see dialog Schedule regular scans and updates). Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day.
Page 214 Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you...
Page 215: Event History
History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Internet Security operation. Event History records the following types of events: · Information about updates of the AVG application ·...
Page 216: Faq And Technical Support
15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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9 internet security

AVG INTERNET SECURITY 9 - REV 90.31 User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Download Manager

5 AVG Installation Process

6 After Installation

7 AVG User Interface

8 AVG Components

9 AVG Security Toolbar

10 AVG Advanced Settings

11 Firewall Settings

12 AVG Scanning

13 AVG Updates

14 Event History

15 FAQ and Technical Support

Quick Links

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Summary of Contents for AVG INTERNET SECURITY 9 - REV 90.31