Page 1 User Manual Document revision 90.9 (30.9.2009) Copyright AVG Technologies CZ, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
5.9 AVG Security Toolbar ......................22 5.10 Installing AVG ......................23 5.11 Schedule regular scans and updates ......................23 5.12 AVG protection configuration is complete ........................25 6. After Installation ......................25 6.1 Scan optimization ......................25 6.2 Product Registration ......................
Page 3 ........................28 7. AVG User Interface ......................29 7.1 System Menu ......................29 7.1.1 File ......................29 7.1.2 Components ......................29 7.1.3 History ......................29 7.1.4 Tools ......................29 7.1.5 Help ......................31 7.2 Security Status Info ......................33 7.3 Quick Links ......................
Page 4 8.8.1 Update Manager Principles ......................58 8.8.2 Update Manager Interface ......................60 8.9 AVG Security Toolbar ......................60 8.9.1 AVG Security Toolbar Interface ......................60 8.9.2 AVG Security Toolbar Options ........................67 9. AVG Advanced Settings ......................67 9.1 Appearance ......................
Page 5 9.12.2 Dial-up ......................109 9.12.3 URL ......................109 9.12.4 Manage ......................116 9.13 Remote Administration ........................118 10. AVG Scanning ......................118 10.1 Scanning Interface ......................119 10.2 Predefined Scans ......................119 10.2.1 Scan Whole Computer ......................119 10.2.2 Scan Specific Files or Folders ......................
Page 6: Introduction
AVG 9 Anti-Virus is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Anti-Virus has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a new, more user...
Page 7: Avg Installation Requirements
2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 9 Anti-Virus is intended to protect workstations with the following operating systems:  Windows 2000 Professional SP4 + Update Rollup 1  Windows XP Home Edition SP2  Windows XP Professional SP2 ...
Page 8: Avg Installation Options
During the installation process you will be asked for your license/sales number. Please make sure you have it available before starting the installation. The sales number can be found on the CD packaging. If you purchased your copy of AVG on-line, your license number will have been delivered to you via e-mail.
Page 9: Avg Download Manager
4. AVG Download Manager AVG Download Manager is a simple tool that helps you select the proper installation file for your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language. Finally,...
Page 10: Connectivity Check
4.2. Connectivity Check In the next step, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.
Page 11: Proxy Settings
 If the check has been successful, press the Next button to continue. 4.3. Proxy Settings...
Page 12: Select License Type
Basic (required by some servers) or NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. 4.4. Select License Type In this step you are prompted to choose the license type of the product you would like to download.
Page 13: Download Files To Install
 Full version - i.e. AVG Anti-Virus, AVG Anti-Virus plus Firewall, or AVG Internet Security  Trial version - provides you an opportunity to use all the features of AVG full product for the limited time period of 30 days ...
Page 14: Avg Installation Process
Attention: Here, you are selecting the language for the installation process only. You are not selecting the language for the AVG application - that can be specified later on during the installation process!
Page 15: License Agreement
Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.
Page 16: Select Installation Type
AVG with non-standard settings. E.g. to fit specific system requirements. 5.5. Activate your AVG License In the Activate your AVG License dialog you have to fill in your registration data. Type in your name (User Name field) and the name of your organization (Company Name field).
Page 17 Press the Next button to continue the installation process. If in the previous step you have selected the standard installation, you will be redirected directly to the AVG Security Toolbar dialog. If custom installation was selected you will continue with the Destination Folder dialog.
Page 18: Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9 Anti- Virus should be installed. By default, AVG will be installed to the program files folder located on drive C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.
Page 19: Custom Installation - Component Selection
5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Anti-Virus components that can be installed. If the default settings do not suit you, you can remove/add specific components. However, you can only select from components that are included in your purchased AVG edition.
Page 20: Avg Datacenter
Into the AVG DataCenter specification text field please provide the connection string to AVG DataCenter in the form of server:port. If this information is not available at the moment, leave the field blank and you can set the configuration later...
Page 21: Avg Security Toolbar
5.9. AVG Security Toolbar In the AVG Security Toolbar dialog, decide whether you want to install the Security Toolbar (verification of search results of the supported Internet search engines). If you do not change the default settings, this component will be installed automatically into your Internet browser to provide you with comprehensive online protection while surfing the Internet.
Page 22: Installing Avg
5.10. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, you will be redirected to the next dialog automatically.
Page 23: Schedule Regular Scans And Updates
In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue. 5.12. AVG protection configuration is complete...
Page 24 In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.
Page 25: After Installation
AVG website (http://www.avg.com/), Registration page (follow the instruction provided directly in the page). After the registration you will be able to gain full access to your AVG User account, the AVG Update newsletter, and other services provided exclusively for registered users.
Page 26: Scanning Of The Whole Computer
Web Shield will react to it with a warning. This Web Shield notice demonstrates that AVG is correctly installed on your computer. If AVG fails to identify the EICAR test file as a virus, you should check the program...
Page 27: Avg Default Configuration
6.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Anti-Virus is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.
Page 28: Avg User Interface
The main window is divided into several sections:  System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >>  Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...
Page 29: System Menu
The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Anti-Virus main window. Use the system menu to access specific AVG components, feature, and services.
Page 30: History
7.1.3. History Scan results - switches to the AVG testing interface, specifically to the Scan  Results Overview dialog Resident Shield Detection - open a dialog with an overview of threats  detected by Resident Shield E-mail Scanner Detection - open a dialog with an overview of mail ...
Page 31: Help
AVG Technologies CZ. 7.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG 9 Anti-Virus.
Page 32 AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...
Page 33: Quick Links
Interface) allow you to immediately access the most important and most frequently used AVG features:  Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...
Page 34: Statistics
Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by the grey color of the system tray icon.
Page 35: System Tray Icon
...) via a pop-up window opened from the AVG system tray icon: The System Tray Icon can also be used as a quick link to access the AVG main window at any time - double click on the icon. By right-click on the System Tray Icon you open a brief context menu with the following options: ...
Page 36: Avg Components
 Generic detection - detection of instructions characteristic of the given virus/group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).
Page 37: Anti-Virus Interface
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 38: Anti-Spyware
There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Anti-Virus up-to-date with the latest database and program updates.
Page 39: Anti-Spyware Interface
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 40: E-Mail Scanner
8.3.1. E-mail Scanner Principles The E-mail Scanner component scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (e.g. Outlook Express, Mozilla, Incredimail, etc.). During AVG...
Page 41: E-Mail Scanner Interface
8.3.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics:  Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
Page 42 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 43: E-Mail Scanner Detection
8.3.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ...
Page 44: License
The control buttons available within the E-mail Scanner detection interface are as follows:  Refresh list - updates the list of detected threats  Back - switches you back to the default AVG user interface (components overview) 8.4. License In the Licence component interface you will find a brief text describing the component's functionality, information on its current status (License component is active.), and the following information:...
Page 45: Link Scanner
 License type - specifies the product type installed.  License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Anti-Virus after this date you have to renew your license. The...
Page 46: Link Scanner Interface
AVG Active Surf-Shield once you try to visit it. Note: AVG Link Scanner is not intended for server platforms! 8.5.2. Link Scanner Interface The LinkScanner component consists of two parts that you can switch on/off in the LinkScanner component interface:...
Page 47: Avg Search-Shield
(or any other application that uses HTTP).  Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web.
Page 48: Avg Active Surf-Shield
8.5.4. AVG Active Surf-Shield This powerful protection will block malicious content of any webpage you try to open, and prevent it from being downloaded to your computer. With this feature enabled, clicking a link or typing in a URL to a dangerous site will automatically block you from opening the web page thus protecting you from inadvertently being infected.
Page 49: Web Shield Interface
Note: AVG Web Shield is not intended for server platforms! 8.6.2. Web Shield Interface The Web Shield component's interface describes the behavior of this type of protection.
Page 50 o Web protection - this option confirms that the Web Shield should perform scanning of the www pages content. Provided this option is on ( by default), you can further switch on/off these items:  Check archives - scan the content of archives possibly included in the www page to be displayed ...
Page 51 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 52: Web Shield Detection
 Save changes - press this button to save and apply any changes made in this dialog  Cancel - press this button to return to the default AVG user interface components overview) 8.6.3. Web Shield Detection Web Shield scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer.
Page 53 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Web Shield. The Back button switches you back to the default AVG user interface (components overview).
Page 54: Resident Shield
8.7. Resident Shield 8.7.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. When Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself.
Page 55 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 56: Resident Shield Detection
The dialog provides information on the threat detected, and it invites you to decide what action should be taken now:  Heal - if a cure is available, AVG will heal the infected file automatically; this option is the recommended action to be taken ...
Page 57 The entire overview of all threats detected by Resident Shield can be found in the Resident Shield detection dialog accessible from via system menu option History / Resident Shield findings: The Resident Shield detection offers an overview of objects that were detected by Resident Shield, evaluated as dangerous and either cured or moved to the Virus...
Page 58: Update Manager
For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
Page 59: Update Manager Interface
8.8.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status (Update manager is active.), and provides the relevant statistical data:  Latest update - specifies when and at what time the database was updated ...
Page 60: Avg Security Toolbar
Internet search engines ( Yahoo!, Google, MSN, Baidu). If you select to install the toolbar during the installation of AVG 9 Anti-Virus, it will be added into your web browser automatically. AVG Security Toolbar can be used to control...
Page 61: Avg Security Toolbar Interface
The AVG Security Toolbar consists of the following:  AVG logo button - provides access to general toolbar items. Click the logo button to get redirected to AVG website (http://www.avg.com/). Clicking the pointer next to the AVG icon will open the following:...
Page 62: Avg Security Toolbar Options
AVG Search-Shield protection.  AVG Active Surf-Shield button - on/off button controls the status of the AVG Active Surf-Shield protection  AVG Search-Shield button - on/off button controls the status of the...
Page 63 AVG related press releases. o AVG Info Button - the AVG Info button opens the menu with the following options:  Toolbar Info - opens the AVG Security Toolbar product page with detailed information on the component ...
Page 64 The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: o AVG Browser Security - check this item to activate or switch-off the AVG Search-Shield and/or...
Page 65 Let AVG make suggestion on browser navigation errors (404/ DNS) - (on by default) - if when searching the web you run into a non- existing page, or a page that cannot be displayed (404 error), AVG Security Toolbar will automatically offer an overview of alternative...
Page 66 Re-display the AVG Security Toolbar when hidden (weekly) - (on by default) - this option is active by default and when your AVG Security Toolbar gets hidden accidentally, it will re-display it again...
Page 67: Avg Advanced Settings
9. AVG Advanced Settings The advanced configuration dialog of AVG 9 Anti-Virus opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
Page 68  Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner)  Press the OK button confirm  New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
Page 69: Sounds
9.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
Page 70 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.
Page 71: Ignore Faulty Conditions
- while all parts of AVG are working properly, the icon is  displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ...
Page 72: Virus Vault
(or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 9.4. Virus Vault...
Page 73: Pup Exceptions
Maximum number of files to be stored) 9.5. PUP Exceptions AVG 9 Anti-Virus is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
Page 74  File Path - shows the way to the application's location  Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 75: Web Shield
unchecked 9.6. Web Shield The Web Protection dialog allows you to activate/deactivate the entire Web Shield component via the Enable Web Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ...
Page 76 9.6.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options:  Enable Web protection - this option confirms that the Web Shield should perform scanning of the www pages content.
Page 77 o Ports to be scanned - this field lists the standard http communication port numbers. If your computer configuration differs, you can change the port numbers as needed. o Maximum part size of a file to be scanned - if included files are present in the displayed page you can also scan their content even before these are downloaded to your computer.
Page 78 9.6.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Web Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Web Shield to verify the on-line communication is...
Page 79: Link Scanner
(or any other application that uses HTTP).  Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.
Page 80: Scans
9.8. Scans The advanced scan settings is divided into three categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer  Shell Extension Scan - specific scanning of a selected object directly from ...
Page 81: Scan Whole Computer
9.8.1. Scan Whole Computer The Scan whole computer option allows you to edit parameters of one of the scans predefined by the software vendor, Scan of the whole computer: Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: ...
Page 82  Report Potentially Unwanted Programs and Spyware Threats - this parameter controls the Anti-Virus functionality that allows detection of potentially unwanted programs (executable files that can run as spyware or adware) and these can then be blocked, or removed;  Scan for Tracking Cookies - this parameter of the Anti-Spyware component defines that cookies should be detected;...
Page 83: Shell Extension Scan
set to the medium level of automatic resource usage. If you want the scanning to run faster, it will take less time but system resources usage will increase significantly during the scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it).
Page 84: Scan Specific Files Or Folders
The list of parameters is identical to those available for the Scan of the whole computer. However, the default settings differ: with the Scan of the Whole Computer most parameters are selected while for the Shell extension scan ( Scanning in Windows Explorer) only the relevant parameters are switched on.
Page 85 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! If you tick the Scan for rootkits option within this configuration dialog, only a quick rootkit test will be performed, i.e.
Page 86: Removable Device Scan
9.8.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
Page 87: Schedules
9.9. Schedules In the Schedules section you can edit the default settings of: Whole computer scan schedule  Virus database update schedule  Program update schedule  9.9.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as...
Page 88 (in full color with a white arrow - see picture above) informing a scheduled scan is running. Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan:...
Page 89 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ...
Page 90 to switch off this option, you will be notified upon virus detection and will have to decide what to do with the detected infection. The recommended action is to remove the infected file to the Virus Vault.  Report Potentially Unwanted Programs and Spyware Threats - ( switched on, by default): this parameter controls the Anti-Virus functionality...
Page 91  Optionally, you can decide you want to Scan files without extension - this option is on by default, and it is recommended that you keep it so unless you have a real reason to change it. Files with no extension are rather suspicious and should be scanned at all times.
Page 92 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
Page 93 9.9.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
Page 94 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 95 9.9.3. Program Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled program update temporarily, and switch it on again as the need arises. In the text field called Name (deactivated for all default schedules) there is the name assigned to this very schedule by the program vendor.
Page 96 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 97: E-Mail Scanner
(e-mail virus-free certification is not supported in HTML/RTF format). Additionally you can choose if you want AVG to modify the subject for messages that contain potential viruses. Tick the Modify subject of virus infected messages checkbox and change the text respectively (default value is ***VIRUS***).
Page 98: Certification
macro containing files and/or files with hidden extension detected as an attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus Vault. 9.10.1. Certification In the Certification dialog you can specify exactly what text the certification note should contain, and in what language.
Page 99: Mail Filtering
9.10.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.
Page 100: Logs And Results
9.10.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections:  Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
Page 101 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail:  POP3 Server Name - type in the name of the server or keep the AutoPOP3 default name ...
Page 102 user1/pop.acme.com:8200 for the login name. o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
Page 103 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail:  SMTP Server Name - type in the name of the server or keep the AutoSMTP default name ...
Page 104 uses a non-standard port, you can type this port behind the server name using a colon as the delimiter (for example, smtp.acme.com:8200). The standard port for SMTP communication is 25.  Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected.
Page 105: Resident Shield
9.11. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
Page 106: Advanced Settings
 Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed; this feature helps you protect your computer against some types of sophisticated virus ...
Page 107: Directory Exludes
scanning, and also a list of file extensions defining files that must be scanned under all circumstances. 9.11.2. Directory Exludes The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning.
Page 108: Excluded Files
 Edit list – allows you to edit the list of folders  Remove path – allows you to delete the path to a selected folder from the list 9.11.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now...
Page 109: Update
In this section you can select between two alternative options: update can be scheduled for the next PC restart or you can launch the update immediately. By default, the immediate update option is selected since this way AVG can secure the...
Page 110 Additional update options  Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 111: Proxy
finalized;  Check computer time - mark this option to declare you wish to have notification displayed in case the computer time differs from the correct time more than specified number of hours. 9.12.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet.
Page 112 If you select any option using proxy server, you will have to specify some further data. The server settings can be configured either manually or automatically. Manual configuration If you select manual configuration (check the Manual option to activate the respective dialog section) you have to specify the following items: ...
Page 113: Dial-Up
9.12.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
Page 114: Url
9.12.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons:  Add – opens a dialog where you can specify a new URL to be added to the list ...
Page 115: Manage
9.12.4. Manage The Manage dialog offers two options accessible via two buttons:  Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ...
Page 116: Remote Administration
If you plan to connect the respective station to remote administration please specify the following parameters:  Server - server name (or server IP address) where the AVG Admin Server is installed  Port - provide the number of the port on which the AVG client communicates...
Page 117 The Test connection button helps you to verify that all above stated data are valid and can be used to successfully connect to DataCenter. Note: For a detailed description on remote administration please consult the AVG Network Edition documentation.
Page 118: Avg Scanning
10. AVG Scanning Scanning is a crucial part of AVG 9 Anti-Virus functionality. You can run on-demand tests or schedule them to run periodically at convenient times. 10.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.
Page 119: Predefined Scans
Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Anti-Virus you will find two types of scanning predefined by the software vendor: 10.2.1.
Page 120 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them!
Page 121  Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning.  Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters:...
Page 122 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown is computer is locked).
Page 123: Scan Specific Files Or Folders
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
Page 124 Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders. Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog. It is recommended to keep to the default settings unless you have a valid reason to change them!
Page 125  Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders).  Additional scan settings - the link opens a new Additional scan...
Page 126 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown is computer is locked).
Page 127: Scanning In Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Anti-Virus also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.
Page 128: Command Line Scanning
 Select the Scan with AVG option to have the file scanned with AVG 10.4. Command Line Scanning Within AVG 9 Anti-Virus there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot.
Page 129: Cmd Scan Parameters
The syntax of the command follows:  avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole computer  avgscanx /parameter /parameter .. with multiple parameters these should be lined in a row and separated by a space and a slash character ...
Page 130  /COMP Scan whole computer  /HEUR heuristic analyse  /EXCLUDE Exclude path or files from scan  /@ Command file /file name/  /EXT Scan these extensions /for example EXT=EXE,DLL/  /NOEXT Do not scan these extensions /for example NOEXT=JPG/ ...
Page 131: Scan Scheduling
Scan Alternate Data Streams (NTFS only) 10.5. Scan Scheduling With AVG 9 Anti-Virus you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
Page 132 Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans:...
Page 133 However, you can only remove your own tests; the Whole computer scan schedule pre- defined within the default settings can never be deleted.  Back - return to AVG scanning interface...
Page 134: Schedule Settings
10.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog). The dialog is divided into three tabs: Schedule settings - see picture below (the default tab that you will be automatically redirected to), How to scan What to...
Page 135  Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 136: How To Scan
10.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ...
Page 137 their electronic shopping carts);  Scan inside archives - (switched on, by default): this parameters defines that the scanning should check all files even if these are packed inside some type of archive, e.g. ZIP, RAR, ...  Use Heuristics - (switched on, by default): heuristic analysis (dynamic emulation of the scanned object’s instructions in a virtual computer environment) will be one of the methods used for virus detection during scanning;...
Page 138  All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned; or  Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non- executable files), including media files (video, audio files - if you...
Page 139: What To Scan
 Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 140 In case you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify folders to be scanned ( expand items by clicking the plus node until you find the folder you wish to scan). You can select multiple folders by checking the respective boxes.
Page 141: Scan Results Overview
 Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 142  Delete result - this button is only active if a specific scan is selected in the above overview; press it to remove the selected item from the scan results overview  Back - switches back to the default dialog of the AVG scanning interface...
Page 143: Scan Results Details
10.7. Scan Results Details If in the Scan Results Overview dialog a specific scan is selected, you can then click the View details button to switch to the Scan Results dialog providing detailed data on the course and result of the selected scan. The dialog is further divided into several tabs: Results Overview - this tab is displayed at all times and provides statistical...
Page 144: Results Overview Tab
10.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on:  detected virus infections spyware  removed virus infections spyware  the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning.
Page 145: Infections Tab
10.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection was detected during scanning. The tab is divided into three sections providing the following information:  File - full path to the original location of the infected object ...
Page 146 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...
Page 147: Spyware Tab
PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially...
Page 148 information is a warning only o Reboot is required to finish the action - the infected object cannot be removed, to remove it completely you have to restart your computer Control buttons There are three control buttons available in this dialog: ...
Page 149: Warnings Tab
Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.
Page 150: Information Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 151: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 152 attachment), it will be provided in this column.  Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface: ...
Page 153: Avg Updates
Keeping your AVG up-to-date is crucial to ensure that all newly discovered viruses will be detected as soon as possible. Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day.
Page 154 Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you...
Page 155: Event History
History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Anti-Virus operation. Event History records the following types of events:  Information about updates of the AVG application ...
Page 156  Empty list - deletes all entries in the list of events  Refresh list - updates all entries in the list of events...
Page 157: Faq And Technical Support
13. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the FAQ section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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Avg 9 anti-virus - revised 9-09

AVG 9 Anti-Virus User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Download Manager

5 AVG Installation Process

6 After Installation

7 AVG User Interface

8 AVG Components

9 AVG Advanced Settings

10 AVG Scanning

11 AVG Updates

12 Event History

13 FAQ and Technical Support

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