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AVG 9.0 INTERNET SECURITY BUSINESS EDITION - V 90.6 User Manual

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AVG 9.0 Internet Security Business Edition
User Manual
Document revision 90.6 (30. 4. 2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
<dolecek@ics.muni.cz>
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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  • Page 1 User Manual Document revision 90.6 (30. 4. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    Contents ........................8 1. Introduction ......................8 1.1 AVG Internet Security Business Edition scheme ......................10 1.2 Key features and functions ......................11 1.3 Operating Systems Supported ......................12 1.4 Minimum Hardware Requirements ......................13 1.5 Recommended Hardware Requirements ......................13 1.6 Network Requirements...
  • Page 3 3.5 UpdateProxy role ......................38 3.5.1 Update servers ......................42 3.6 Configuration overview ........................44 4. AVG Network Installer Wizard Basic Mode ......................44 4.1 Remote Installation on Windows XP Home ......................44 4.2 Recommendations for Components ......................45 4.3 Welcome ......................
  • Page 4 6.3.2 Scan Results Synchronization ......................113 6.3.3 Station Components States Synchronization ......................115 6.4 Stations ......................115 6.4.1 Non-Compliant Stations ......................115 6.4.2 Stations with AVG Firewall ......................115 6.4.3 New Stations ......................115 6.4.4 Filtering ......................119 6.5 Servers ......................119 6.5.1 AVG Admin servers...
  • Page 5 ........................142 8. AVG Admin Lite ......................142 8.1 AVG Admin Deployment Wizard Lite ......................142 8.1.1 Configuration Overview ......................142 8.1.2 Completion ......................145 8.2 AVG Network Installer Wizard Lite ......................145 8.2.1 Installation Settings ......................145 8.2.2 Creation of AVG Installation Script ......................
  • Page 6 11.3 How to Synchronize Stations ......................204 11.4 How to solve Update related issues ......................205 11.5 How to install AVG remotely on Windows XP Home ......................206 11.6 How to Change User Interface Language ......................207 11.7 How to Control station users actions ......................
  • Page 7 ......................234 15.1.3 AVG Admin Server 9.0 for Linux Installation ......................234 15.1.4 Manual Database Upgrade ......................234 15.1.5 License ......................234 15.1.6 AVG Admin Server 9.0 for Linux Configuration ......................234 15.1.7 Installation Verification ......................234 15.1.8 Installation Troubleshooting ......................

  • Page 8: Introduction

    Important notice: The document may contain references to other user guides, especially the Internet Security guide. If you are not familiar with the AVG User Interface and AVG advanced/Firewall settings we strongly recommend that you download all relevant guides in advance from the http://www.avg.com...
  • Page 9 AVG DataCenter. AVG Admin Server also works as a local update source. If you deploy the UpdateProxy role to multiple servers, you can then use them for updating stations and keeping the bandwidth/load in balance.

  • Page 10: Key Features And Functions

    AVG Internet Security Business Edition offers the following functions: Remote installation · Using this function you can easily install AVG on all stations in the local network. This remote installation is secured by the AVG Network Installer Wizard – a...

  • Page 11: Operating Systems Supported

    If you do not need the full functionality, it is possible to install and deploy only AVG Admin Lite (for installation scripts generation and local update source). In addition to all standard features, AVG Internet Security Business Edition may · contain the following components support (configuration available directly from...

  • Page 12: Minimum Hardware Requirements

    · MS Windows 7 x64, all editions · The AVG Admin Server for Linux is supported in the Redhat, Suse, Mandriva, Ubuntu, Debian and possibly other i386/x64 based Linux distributions. 1.4. Minimum Hardware Requirements Minimum hardware requirements for AVG Internet Security Business Edition and related components are as follows: Intel Pentium CPU 1.5 GHz...

  • Page 13: Recommended Hardware Requirements

    512 MB of RAM memory · 1.6. Network Requirements To be able to successfully install AVG on stations remotely, it is necessary to take some steps in advance. Note: If you experience any problems with the remote administration/installation/ connection even after reviewing the chapters below, please try to find the proper answer in the FAQ (Frequently Asked Questions) located at http://www.avg.com/faq.

  • Page 14: Ports To Be Allowed For Remote Administration

    RPC: Remote Procedure Call · To be able to launch the AVG Agent on the remote station, you need to allow the following ports in the firewall on the station – TCP and UDP port 135. Communication on TCP port number 6150 ·...

  • Page 15: Migrating Stations From Previous Version

    AVG Admin console, you need to allow TCP port 4158 (predefined by default). This port can be changed in the AVG Admin Server configuration and in the AVG User Interface on the station (via upper menu Tools/Advanced Settings Remote Administration).

  • Page 16: Avg Internet Security Business Edition Installation

    2. AVG Internet Security Business Edition Installation In order to be able to remotely install AVG on stations, you must first install AVG 9.0 Remote Administration and its components. The whole process consists basically of two steps: Components Installation ·...

  • Page 17: Avg Admin Server

    2.1.6. Server roles There are two roles that can be deployed after installation on AVG Admin Servers. The selection of roles is a key part of the deployment process that will take place right after product installation. The roles are as follows: DataCenter role ·...

  • Page 18: Language Selection

    2.3. Language Selection The welcome dialog appears in the language of the operating system to which AVG Internet Security Business Edition is being installed. You can switch to another language and confirm your choice by pressing the Next button. 2.4. License Agreement This dialog window offers the full wording of the AVG Internet Security Business Edition license agreement.

  • Page 19: Installation Type

    2.5. Installation Type In this dialog select which type of Remote Administration you wish to install. You have the following options: Full Installation · This is the recommended option. It will install all possible components. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 20: Personalize

    Click the Next button to continue. 2.7. Destination Folder You have to specify the destination folder where AVG Internet Security Business Edition (and its components) will be installed. If you want to select another directory, specify the directory path or choose a directory from your local disk by pressing the Browse button.

  • Page 21: Component Selection

    To confirm creating the directory, press the Yes button. 2.8. Component Selection The new dialog window asks you to select those AVG Internet Security Business Edition components you want to install (this does not apply to the Lite installation option).

  • Page 22: Installation Summary

    Note: If you want to use Graphic reports, install the component on the computer where you install AVG Admin Server, and on each computer where you install AVG Admin Console. Graphic reports are generated by the AVG Admin Server and can be viewed from the AVG Admin Console.

  • Page 23: Installation Complete

    For more information see the AVG Admin Deployment Wizard chapter. Note: You must go through this wizard in order to make AVG Internet Security Business Edition function properly. AVG Admin Deployment Wizard Lite · This Wizard will start if you chose Lite Installation in the Installation type dialog.

  • Page 24: Avg Admin Deployment Wizard

    Using the wizard, you can also configure the AVG Admin Server in order to mirror the AVG updates in a local network. The wizard leads you through the configuration process in a few steps listed in the following summary.

  • Page 25: Introduction

    The first dialog explains the purpose of the Wizard and briefly describes two main options. Click the Next button to proceed to the next step. Note: We strongly recommend you complete this wizard in order to make the AVG Admin Server run correctly.

  • Page 26: Role Selection

    3.3. Role Selection This screen displays information on the AVG Admin Server current state. When everything is correct, the respective information is displayed in green text. If this is not your first run and everything seems to be correct (i.e. up-to-date with no warnings or errors), there is no need to go through the configuration process again (unless you wish to change something).

  • Page 27: Datacenter Role

    DataCenter Role chapter. 3.4. DataCenter Role If you have selected in the Current state of AVG Admin Server step (see chapter Role Selection) the DataCenter Role, one of the following dialogs will be displayed: If there is an existing database with stations detected, the Wizard will offer you to backup its contents first.
  • Page 28 In the next step you can optionally check the Username and Password checkboxes and fill-in your preferred user name and password that will be required each time you launch the AVG Admin Console, AVG Admin Server Deployment Wizard or process stations update.
  • Page 29 the same values on all existing stations in order to allow them correctly connect to your Datacenter! If you are deploying the DataCenter role for the first time or you decided to create a new database, you will need to choose a database engine now. A V G 9 .0 I nternet Sec urity Bus ines s E dition ©...

  • Page 30: Firebird

    Microsoft SQL Server · The Microsoft SQL Server engine can serve over 1000 stations in large networks. It is not a standard part of AVG Internet Security Business Edition and its usage is bound to the Microsoft SQL Server license. Oracle 10g ·...

  • Page 31: Ms Sql Server Express Edition

    AVG Internet Security Business Edition and its usage is bound to a commercial license. MySQL 5 · We recommend to use this database engine in very large networks (with more than 1000). It is not a standard part of AVG Internet Security Business Edition and a commercial license may be needed for use in a commercial environment.

  • Page 32: Ms Sql Server

    AVG Admin Server connection) User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection) Continue to the next step - Data Import - by pressing the Next button.

  • Page 33: Oracle

    · for AVG Admin Server connection). User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection). Press the Next button and continue to the next step - Data Import.

  • Page 34: Mysql 5

    · AVG Admin Server connection) User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection) Press the Next button and continue to the next step - Data Import. 3.4.5. MySQL 5 Fill in the following information: Computer name –...

  • Page 35: Data Import

    · for AVG Admin Server connection) User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection) Press the Next button and continue to the next step - Data Import.

  • Page 36: Server Access

    If you are currently upgrading from the former 8.5 version, you can import your AVG DataCenter 8.5 data in this dialog. For more information please consult Importing Stations and Settings from AVG DataCenter 8.5 chapter. Confirm your choice by clicking the Next button.
  • Page 37 A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 38: Updateproxy Role

    3.5. UpdateProxy role This dialog will appear, if you chose to deploy the UpdateProxy role in the Role Selection dialog. You must choose a folder, into which the update files will be downloaded and stored. If the folder does not exist, you will be asked if you want to create it. Click this button to select the folder.

  • Page 39: Update Servers

    3.5.1. Update servers This dialog lets you choose update servers, from which the update files will be downloaded by AVG Admin Server (for further distribution). If you are unsure about these settings, we recommend keeping the default configuration. If you for some reason do not wish to download Anti-Spam updates, uncheck the Allow downloading of Anti-Spam updates item.
  • Page 40 Enter the complete server address into the URL field including http:// prefix and port number, if other than 80. The following buttons are also available: Edit - for changing the address of the selected server. Delete - for deleting the selected server address. Default - for resetting values of the current dialog to default ones.
  • Page 41 URL into the list of update servers applicable for station settings. From the drop down menu select one of the following: Do not write to DC - the currently deployed AVG Admin Server URL will not be · written to any of the DataCenter settings.

  • Page 42: Configuration Overview

    Check the Update Anti-Spam via AVG Admin Server item to update Anti-Spam database directly via the AVG Admin Server. Note: In order to use this checkbox, it is necessary to move the AVG Admin Server UpdateProxy to the first place in the list. To do so, use the Move up button.
  • Page 43 AVG. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 44: Avg Network Installer Wizard Basic Mode

    Before installing AVG on stations, please review the following recommendations regarding individual components. Note: The basic mode of the AVG Network Installer Wizard does not allow selection of individual components for installation. To choose custom components you will need to use Advanced mode of the Wizard.

  • Page 45: Welcome

    4.3. Welcome If you have already used the AVG Network Installer Wizard before and saved a customized configuration into a configuration file (available in the final step), you can load the settings now by choosing the Load settings button.

  • Page 46: Installation Method

    Remote network installation · This option allows you to install AVG on stations available in the local network (computers selected from the domain, Active Directory, according to IP ranges, imported from a list etc.). You can also use this option for removing stations from a former AVG Datacenter (and moving them to a new one).

  • Page 47: Remote Network Installation

    4.5. Remote Network Installation For proper remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly.
  • Page 48 Name field, do not select the respective check box, and leave the default system settings to be used. Folder with the AVG installation package - type in the full path to AVG · installation package or use this button to select the proper folder.
  • Page 49 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
  • Page 50 Such a list can be generated for example from an older version of AVG Remote Administration (7.5), but since the source text file contains one station name or an IP address per line, you can also create the file yourself.
  • Page 51 Once set, no operations using the wizard can be performed on the remote stations without knowing the password. The password is related to the AVG Agent service only, and it does not influence any other remote station settings.

  • Page 52: All Stations From The Domain

    Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...

  • Page 53: Enter An Ip Range

    4.5.2. Enter an IP Range If you choose to install AVG remotely according to an IP range, the following dialog will appear: You need to specify the scanning range by entering the IP addresses here. In the From field enter a starting IP address and in the To field enter an ending address.
  • Page 54 Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...

  • Page 55: Import Stations From File

    DataCenter chapter. If you choose to install AVG remotely on stations selected from a file, you will see a dialog asking for the file. Locate the file and confirm your choice. The source file format contains one station name per line in simple text format.

  • Page 56: Select A Single Station

    4.5.4. Select a Single Station If you choose to install AVG remotely only on a single station, the following dialog will appear: Click either the Computer name or IP address field and fill in the proper name or IP address.
  • Page 57 Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...

  • Page 58: Select From Active Directory

    Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...

  • Page 59: Remote Network Installation - Final Steps

    Once you are ready to proceed, select the desired stations and click on the Install button to begin remote installation. If you selected only some stations from the list, AVG installation will be performed on these stations only. Otherwise installation will be performed on all listed stations.
  • Page 60 AVG will then be transferred to the station and installed. You will see on each line, if the installation was successful (however it may take some time to process).

  • Page 61: Creation Of Avg Installation Script

    Click Finish button to close the wizard. 4.7. Creation of AVG Installation Script Selecting the Creation of AVG installation script option, the wizard will create an installation script in a selected directory. The content of the directory can then be used for installation from CD, network folder or copied directly to a station.
  • Page 62 The first step contains an overview of this option. Click Next to continue. During this step it is necessary to define the following installation parameters: License information – type in the license data such as Name, Company, and · License number (mandatory value). If you wish to use the Windows username for the Name field, do not select the respective check box, and leave the default system settings to be used.
  • Page 63 Folder with the AVG installation package - type in the full path to the AVG · installation package or use this button to select the correct folder. If you have not downloaded the package yet, click the Download button and use the wizard to download the installation file for you into the selected folder.
  • Page 64 Select folder where the installation script file will be stored - Tick this · checkbox and choose a custom directory for storing the installation script. Create a subfolder for AVG 9.0 installation files - Tick this checkbox if you · prefer AVG setup files to be stored in a subfolder.
  • Page 65 the output script will then look for the installation files in the exactly same path, which will be most likely different on the target station, where you will execute it and therefore script would not work.) This step contains a preview of both setup and configuration files. The first tab contains information about the setup file and the second contains information about the presets.
  • Page 66 The Save settings button allows you to save the previously selected configuration. You can reuse it when running this wizard again simply by loading the settings at the very beginning. Click the Finish button to close the wizard. There are several options for how to use the produced script file. Here are the two most common examples: To use the script saved to a folder: Copy the whole contents of the previously chosen folder to your station.
  • Page 67 If the autorun feature is enabled in the station's operating system and you chose to create the autorun.inf file during script preparation, the installation will start automatically. If not, open the removable device disk letter and run the AvgSetup.bat file manually.

  • Page 68: Avg Network Installer Wizard Advanced Mode

    5. AVG Network Installer Wizard Advanced Mode The AVG Network Installer Wizard in Advanced mode allows you to remotely install AVG on stations or to create installation scripts for on-site installation. The Advanced mode is intended for experienced users who want to manually configure the installation script (functionality, parameters, AVG behavior) according to their own needs.

  • Page 69: Welcome

    5.1. Welcome If you have already used the AVG Network Installer Wizard before and saved a customized configuration into a configuration file (available in the final step), you can load the settings now by choosing the Load settings button. To revert to the original settings preset by default, press the Default settings button.

  • Page 70: Installation Method

    Remote network installation · This option allows you to install AVG on stations available in the local network (computers selected from the domain, Active Directory, according to IP ranges, imported from a list etc.). You can also use this option for removing stations from a former AVG Datacenter (and transferring them to a new one).

  • Page 71: Remote Network Installation

    5.3. Remote Network Installation For correct remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly. Before you proceed, please review the network requirements and exceptions regarding remote AVG installation.
  • Page 72 Name field, do not select the respective check box, and leave the default system settings to be used. Folder with the AVG installation package - type in the full path to the AVG · installation package or use this button to select the proper folder.
  • Page 73 In this step, you can choose if you wish to install AVG with default settings or select custom components. Install AVG with default settings - Choose this option if you prefer the default · components to be installed. Select installation components - Select this option to view a tree structure ·...
  • Page 74 In the Setup parameters section you can choose from the following options: Quit setup if AVG 9.0 is already installed - the remote administration will not · proceed when AVG 9.0 is already present on the target station. Kill all running applications that prevent installation - the remote installation ·...
  • Page 75 Setup language - choose a default custom language for AVG installation and · user interface. Select folder where AVG 9.0 setup LOG file will be stored - if you prefer a · custom location for setup log files, select it here (the folder must already exist on the target station).
  • Page 76 · AVG DataCenter connection string field. If applicable also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
  • Page 77 If you choose a logging level option other than Logging off, the Log file name field will become active: The Log file name – fill in the name of the log file. The AVG Agent service will store the log files under the selected name on remote stations, where the service should be installed.
  • Page 78 Such a list can be generated from an older version of AVG Remote Administration (7.5). The source text file contains one station name or an IP address per line.
  • Page 79 Once set, no operations using the wizard can be performed on the remote stations without knowing the password. The password is related to the AVG Agent service only, and it does not influence any other remote station settings.

  • Page 80: All Stations From The Domain

    Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.

  • Page 81: Enter An Ip Range

    5.3.2. Enter an IP Range If you choose to install AVG remotely according to an IP range, the following dialog will appear: You need to specify the scanning range by entering the IP addresses here. In the From field enter a starting IP address and in the To field an ending address.
  • Page 82 Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.

  • Page 83: Import Stations From File

    Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.

  • Page 84: Select A Single Station

    5.3.4. Select a Single Station If you choose to install AVG remotely only on a single station, the following dialog will appear: Click either the Computer name or IP address field and fill in the proper name or IP address.
  • Page 85 Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.

  • Page 86: Select From Active Directory

    Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.

  • Page 87: Remote Network Installation - Final Steps

    Once you are ready to proceed, select the desired stations and click on the Install button to begin remote installation. If you select only some stations from the list, AVG installation will be performed on these stations only. Otherwise installation will be performed on all listed stations.
  • Page 88 AVG should be then transferred to the station and installed. You will see on each line, if the installation was successful (however it may take some time to process).

  • Page 89: Creation Of Avg Installation Script

    Click Finish button to close the wizard. 5.5. Creation of AVG Installation Script Selecting the Creation of AVG installation script option, the wizard will create an installation script in the selected directory. The contents of the directory can then be used for installation from CD, network folder or copied directly to a station.
  • Page 90 The first step contains an overview of this option. Click Next to continue. During this step it is necessary to define the following installation parameters: A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
  • Page 91 Among other features it helps you also to surf the Internet more easily. In this step, you can choose if you wish to install AVG with default settings or select custom components.
  • Page 92 Install AVG with default settings - Choose this option if you prefer the default · components to be installed. Select installation components - Select this option to view a tree structure · offering a list of AVG components that can be either installed or uninstalled. From...
  • Page 93 Setup language - choose a default custom language for AVG installation and · user interface. Select folder where AVG 9.0 setup LOG file will be stored - if you prefer a · custom location for setup log files, select it here (the folder must already exist on the target station).
  • Page 94 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
  • Page 95 Select folder where the installation script file will be stored - Tick this · checkbox and choose a custom directory for storing installation script. Create a subfolder for AVG 9.0 installation files - Tick this checkbox if you · prefer AVG setup files to be copied to and stored in a subfolder.
  • Page 96 your source disk drive and path is c:\avginstallation and you uncheck this option, the output script will then look for the installation files in exactly the same path, which will be most likely different on the target station, where you will execute it and the script would not work.) This step contains a preview of both setup and configuration files.
  • Page 97 The Save settings button allows you to save the previously selected configuration. You can use it when running this wizard again simply by loading the settings in the very beginning. Click the Finish button to close the wizard. There are several options for how to use the produced script file. Here are the two most common examples: To use the script saved to a folder: Copy the whole content of the previously chosen folder to your station.
  • Page 98 Insert the removable device to your station. If the autorun feature is enabled in the station's operating system and you chose to create the autorun.inf file during script preparation, the installation will start automatically. If not, open the removable device disk letter and run the AvgSetup.bat file manually.

  • Page 99: Avg Admin Console

    · View Firewall log files · To launch the AVG Admin Console navigate to the Windows start menu and select Start/All Programs/AVG 9.0 Remote Administration/AVG Admin Console. Alternatively, you can go to your Program files folder (usually c:\Program Files), select folder AVG\AVG9 Admin\Console\ and double click AVG9AdminConsole.exe.
  • Page 100 AVG Admin Server · runs port is the AVG Admin Server port number. The default port value is 4158. If · the AVG Admin Server uses this default number, it is not necessary to include the number into the communication string.

  • Page 101: Avg Admin Console Interface Overview

    6.2. AVG Admin Console Interface Overview The AVG Admin Console interface is completely customizable allowing users to move or enable/disable individual panels according to their needs. Within the default view, all six panels are visible, in addition to a navigation toolbar and upper menu.
  • Page 102 Keep scan results for maximum period of - simply enter number of days you wish keeping the scan results from stations. The default value is 30 days. In the next section choose, how you wish to secure your AVG DataCenter access: Free access - default settings, that will allow anyone to access the AVG DataCenter (no password is needed).
  • Page 103 Exit - Quits AVG Admin Console. · View menu The View menu offers the following options: Panels · Here you can show or hide individual main interface panels (Toolbar, Navigation tree, Quick help etc.) simply by checking or unchecking them.
  • Page 104 In the General view options section choose the viewing preferences: Periodical refresh of the current view in predefined time interval - check the checkbox and choose a time value in minutes to enable automatic periodical refresh of the currently opened view. Highlight last station contact in green if it is not older than - check the checkbox and choose a time value in minutes to enable highlighting of the Last contact cell to see if the station communicates properly.
  • Page 105 AVG 8.0 settings (applicable if you still have AVG 8.0 stations in your network). Enabling this option will show also virus base and AVG 8.0 versions in the Latest versions panel (menu View/Panels/The latest versions). Refresh... - refreshes all records displayed in the current view section (you can ·...
  • Page 106 DataCenter database. See How to maintain the DataCenter database chapter for more information. AVG Admin Server settings... - opens a dialog for editing the AVG Admin Server · settings (For detailed information on AVG Admin Server settings please refer to chapter...

  • Page 107: Navigation Tree

    Check for updates... - AVG Admin Console automatically, during startup, · checks if a newer version of AVG Admin Console is available. But you can also open this dialog and immediately see if a new version is available. You can also use the link in the dialog to directly download the latest installation package.
  • Page 108 Within the navigation tree, you will find the following sets: Stations · Servers · Scan results · Events · Notifications · Graphic reports · Licenses · Pending requests · You can find descriptions of individual items in their respective chapters. A V G 9 .0 I nternet Sec urity Bus ines s E dition ©...

  • Page 109: Records Section

    6.2.3. Records Section Within the central table in the Current view section of the screen you can view data of the group selected in the navigation tree. Some sets may contain a considerable amount of data for a specific view (e.g. station/user information); that is why the relevant data is arranged into groups, and every group can be displayed when you select the corresponding tab.

  • Page 110: Status Panel

    Use F3 keyboard button to jump to the next search result. 6.2.4. Status Panel In this part of the AVG Admin Console main window you can find various system notices and information on the application functionality, communication with AVG stations, detected problems, positive scan results warnings, etc.
  • Page 111 choose from: Show all - The status window will display all messages. · Show errors and warnings - The status window will display only error and · warning messages. Show errors - The status window will display only error messages. ·...

  • Page 112: Quick Help Panel

    or newer messages will be shown then. Disable messages filtering - switches off the messages filtering. · Save window content - allows you to save the window content to a text file at · any time. 6.2.5. Quick Help Panel The panel contains list of most common tasks or problems with their solutions.

  • Page 113: The Latest Versions

    6.2.7. The Latest Versions In this part of the AVG Admin Console main window you can find information about the current version of the virus base and AVG. The latest versions panel is located by default in the right of the screen. If the panel is not visible, you can activate it by clicking on The latest versions item in the View/Panels menu.

  • Page 114: Scan Results Synchronization

    20 minutes when there is a scan result modification · done by a user on the station in the AVG User Interface (healing, moving to vault etc.). It is also possible to request immediate scan results synchronization from the AVG Admin Console.

  • Page 115: Stations

    6.4. Stations The Stations item allows you to view complex information about all stations currently managed by the AVG DataCenter. The record of a station is created once the station first logs in to the AVG DataCenter. You are allowed (using the context menu over the table of groups of stations displayed in the view section) to create groups of stations, and to assign a single station into specific groups.

  • Page 116: Non-Compliant Stations

    In this dialog, you can specify which conditions a station must fulfill in order to be considered as non-compliant. The conditions are as follows: The AVG version is outdated - a station will be considered as non-compliant if · the AVG version on the station is not up to date.

  • Page 117: Stations With Avg Firewall

    Confirm your choice by clicking the OK button or close it by pressing Cancel. 6.4.2. Stations with AVG Firewall The Stations with AVG Firewall group contains a list of all network stations with firewall enabled. Double click your mouse or press the Enter key to open the Firewall configuration Dialog.
  • Page 118 Within the text filters you can use simple wildcard asterisk character (*). The wildcard character substitutes for any character or a string. For example Stat* string applied within the Station name filter will display also Station01, Station02 etc. The filtering options for Stations are as follows: Note: To use a filter, simply tick the checkbox next to its name and double click the line to insert a value.

  • Page 119: Servers

    AVG application server component installed. 6.5.1. AVG Admin servers This item displays a list of AVG Admin servers installed. Double clicking on any server will open a configuration dialog for the given server and allow you to change configuration of the server.
  • Page 120 If you are using the Full access control feature (DataCenter upper main menu of the AVG Admin Console, DataCenter settings menu item) and have at least one user account created, you can use this feature to set access rights to the selected group of stations (application servers in this case).

  • Page 121: Filtering

    AVG DataCenter. Show logs of server plugin - displays logs of the selected server component. · You can choose a custom date range. Use the Reload button to display the most current results. Show server plugin statistics - displays statistics of the selected server ·...

  • Page 122: Scan Results

    IP address of station · Insert a custom station IP address, that you want to filter out. Station operating system · Insert a custom operating system name or its part, that you want to filter out. For example to display only all stations with Windows Server 2003 installed, input the following string: *Server 2003* Infected stations...
  • Page 123 Confirm scan results - will mark the selected scan results as confirmed. · Confirmation time column will then contain date and time of the confirmation. Also, you will not find the number of infections from the accepted scan result within the other reports. Update scan results - will synchronize all selected scan results again.
  • Page 124 If the station is not currently active (i.e. is not connected to the AVG Datacenter), all pending operations will be processed next time the station connects. Once you request an action, then if the AVG station is active, it will try to find the requested test result and process all selected infections.

  • Page 125: Filtering

    6.6.1. Filtering You can apply various listing filters to the current view. The filters are available by default from the bottom left Filter panel. The Filter panel is located by default in the bottom left part of the screen. If the panel is not visible, you can activate it by clicking on the Filter window item in the View/Panels menu.

  • Page 126: Events

    6.7. Events The Events item allows you to view individual events sent to AVG DataCenter as defined in the Alert Manager (see Configuration/Alert Manager Settings for more information). Each line represents one event and can be sorted by Severity, Event type, Station name etc.

  • Page 127: Notifications

    AVG Admin Console. Note: Proper dispatch of e-mail notifications requires correct SMTP server definition on the Configuration / AVG Admin Server Settings / E-Mail tab. To activate a notification you need to right click on its line and from the context menu select Active.

  • Page 128: Condition Tab

    6.8.1. Condition Tab On this tab you can customize under which conditions the notification should be sent. Check the Send a notification message when the condition is fulfilled checkbox to receive an e-mail once the above mentioned parameters or the condition generally is met.

  • Page 129: Message Tab

    6.8.2. Message Tab On this tab you can customize the notification message itself. The available fields are as follows: To - insert a message recipient address (in the form example@somedomain.com · Subject · Notification header · Notification body · Notification footer ·...

  • Page 130: Graphic Reports

    The variable will be converted to a real value once the message is sent from the AVG DataCenter. The possible variables (macros) are as follows: %AVG_StationName% - name of the station. · %AVG_StationDomain% - The domain name in which the station exists (if ·...

  • Page 131: Report Templates

    Generate report from template menu item. If you prefer only to display a preview of the report layout, select Template preview. All stations - shows all stations registered in the AVG Admin Console · Available parameters: Minimum count of infected objects - type in the minimum count of infected objects on station.
  • Page 132 Available parameters: Number of days - choose the number of days for which the stations were not communicating. Type of Chart - choose the requested chart type (default selection is pie chart). Most infected stations - shows top infected stations. ·...

  • Page 133: Report Schedules

    The Report Schedule is active - use this function to activate or disable · selected report(s). Remove - removes selected reports from AVG DataCenter. · By default, there are no schedules available. To prepare a new scheduled report, right-click in the Report schedules area and select the Define a new schedule item from the menu.
  • Page 134 Fill in the Name and Description. Proceed to the next dialog by pressing the Next button. From the rollover menu select which template you want to use for your scheduled report. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 3 4...
  • Page 135 If there are additional parameters available for the selected report, fill in the requested values, or leave the default values. For more information on templates, see the Report templates section above. Once ready, press the Next button. In this dialog, choose whether you want to generate the report only once in the selected time, or to generate the report periodically: A V G 9 .0 I nternet Sec urity Bus ines s E dition ©...
  • Page 136 AVG Admin Server (E-mail tab). Click on the AVG Admin Server settings to configure the SMTP/E-mail settings now. Note: To learn more about configuring the AVG Admin Server settings for sending E- mail, see the E-mail tab topic in the Configuration/AVG Admin Server Settings chapter.

  • Page 137: Generated Reports

    AVG Admin Console. Once ready, proceed to the final screen by pressing the Next button. In the next screen check, if all settings are correct and finalize the process by pressing the Finish button.

  • Page 138: Licenses

    The filtering options for the Generated reports are as follows: Note: To use a filter, simply tick the checkbox next to its name and double click the line to insert a value. The results will be displayed immediately. Report template ·...

  • Page 139: Stations

    Synchronization process chapter. 6.11. Pending Requests This item allows you view all currently pending requests sent from the AVG Admin Console. You can also delete them by right-clicking on them and selecting Delete selected requests from the context menu. 6.11.1. Filtering You can apply various listing filters to the Pending requests view.
  • Page 140 Double-click the field to insert a custom station name to be filtered out. From · Insert a custom date and time value, that you want to filter out. · Insert a custom date and time value, that you want to filter out. To disable a filter, simply uncheck the checkbox next to its name or right-click in the filters window and from the context menu select Switch off all filters.

  • Page 141: Avg Admin Server

    AVG DataCenter using the TCP protocol (or the HTTP protocol, to be exact) that is a part of each Windows operating system installation. Therefore, the AVG stations do not need any other third party component to be able to connect to the remote administration system.

  • Page 142: Avg Admin Lite

    - only allows AVG Installation Script · creation. In order to install and use only the AVG Admin Lite features, you must have chosen the Lite Installation option during the AVG Internet Security Business Edition installation process (For more information see chapter Installation type).

  • Page 143: Configuration Overview

    8.1.1. Configuration Overview This section contains an overview of the configuration, that is going to be deployed on your server. Basically only the UpdateProxy role will be deployed to your server. The UpdateProxy role serves as a proxy server for downloading and distributing updates to your stations.

  • Page 144: Completion

    If everything went smoothly, you will see a dialog similar to the one above. Click Finish to close the Wizard and continue to the AVG Network Installer Wizard Lite. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 145: Avg Network Installer Wizard Lite

    8.2. AVG Network Installer Wizard Lite The AVG Network Installer Wizard Lite will quickly guide you through the AVG script creation process. The script can then be used to install AVG on your stations. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 146: Installation Settings

    Alternatively you may check the Name and/or Company checkboxes and fill in the appropriate values. Use the License number change button to input a new license number for AVG installations. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 147: Creation Of Avg Installation Script

    In this dialog you need to choose, where the installation script will be saved. If the location does not contain the latest AVG installation package, the wizard will try to download the file from the Internet once you click the Next button. In such a case please make sure your Internet connection is available.

  • Page 148: Completion

    8.2.3. Completion If the script creation proceeded successfully, you will see a dialog similar to this one. Click the Finish button to close the wizard. To use the script saved to a folder: Copy the whole contents of the previously chosen folder to your station. Note: If you used a network folder for storing the script, you can navigate to that folder directly over the network.
  • Page 149 The command line window will appear and the installation will begin. Once the installation is completed, the window will close automatically. Note: You may also consider creating and distributing an AVG installation clone. For more information please consult the AVG Settings Manager chapter below.

  • Page 150: Avg Settings Manager

    Apply configuration from file to AVG on this computer · Use this button to open an AVG configuration file (.pck) and apply it to the local installation of AVG. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
  • Page 151 Clone AVG installation · This option allows you to make a copy of the local AVG installation by creating an installation package with custom options. The clone includes most of the AVG settings with the exception of the following:...
  • Page 152 If you run the AvgSetup.bat file, it will install AVG according to the parameters chosen above. Note: If not all buttons are clickable, then it most likely means, that there is no AVG installation available on the current computer. You need to install AVG first, in order to use this tool properly.

  • Page 153: Configuration

    10. Configuration This chapter contains a description of configuration options for different parts of AVG Internet Security Business Edition. 10.1. Shared Settings for Stations/Groups This dialog allows you to define shared settings for stations. The options are exactly the same as on the station with few exceptions described in the chapters below. If...
  • Page 154 Profiles). The individual levels of priorities are set as follows (sorted from the highest to lowest priority): Shared settings for stations · Shared settings defined as mandatory in the Shared settings for stations (available through upper top menu Tools) always have higher priority than the others.

  • Page 155: Alert Manager Settings

    The Alert Manager settings are available only from AVG Admin Console (i.e. not visible on AVG station). Here you can select, which events you wish to be sent to the AVG DataCenter and displayed in the AVG Admin Console (section Events).
  • Page 156 This sub tree item enables you to specify which types of events should be sent to the AVG DataCenter (and later on displayed through AVG Admin Console - Events view). Available events are shown in the dialog; mark the respective checkbox to include the event.
  • Page 157 Update checked · Update finished · AVG Startup · AVG shutdown · AVG component was unexpectedly terminated · License number changed · Identity Protection - a malware was detected · Identity Protection - the allowed list was changed · Identity Protection - an object was restored from the quarantine ·...

  • Page 158: Remote Administration

    Retrieve messages from server every - choose how often you wish the · requests invoked from AVG Admin Console to be retrieved from the server. Synchronize firewall settings - If you do not require Firewall settings ·...

  • Page 159: Allowed Actions

    10.1.4. Allowed Actions Allowed actions are items, that can be enabled or disabled for usage on a station from the AVG Admin Console. The configuration can be set either in the Shared Settings for groups/stations or individual station settings. The feature is accessible from the Remote Administration item in the main tree as Allowed actions.
  • Page 160 Creating new PUP exceptions - if unchecked, it will disallow users on the · station to create a new exception for potentially unwanted programs. AVG user interface access - if unchecked, it will disallow users on the station · to access AVG user interface.

  • Page 161: License

    10.1.5. License The License settings are available only from AVG Admin Console. You can set the following options: Owner name - enter a required name of the owner. · Company - enter a required company name. · License number - enter a required license number.
  • Page 162 In the left tree right-click on the chosen subitem under Schedules item and from the context menu choose Copy to. A new dialog will appear: A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 6 2...
  • Page 163 From the drop-down menu select where do you wish the configuration to be copied. You can choose Shared settings in Groups, Stations, Shared settings for application servers or Application servers. If you select Stations option, the from group drop-down menu will become available, where you can choose a group, from which the stations will be listed.

  • Page 164: Scheduled Scans

    10.1.7. Scheduled Scans During a new scheduled scan definition, you can use either a predefined option to Scan whole computer, or choose to Scan specific files or folders. The second option allows you to select custom sections that you wish to scan: Local hard drives: <Loc>...

  • Page 165: Moving Values To Groups/Servers

    C:\Documents and Settings\All Users Program Files: <Prg> · The program files (e.g. C:\Program Files\) location will be scanned. Windows folder: <WinDir> · The Windows folder (e.g. C:\Windows) will be scanned. System folder: <SysDir> · The Windows system folder (e.g. c:\Windows\System32) will be scanned. System drive: <SysDrv>...
  • Page 166 In order to move a predefined value to all other group settings, right-click on the chosen checkbox and from the context menu select Move value to groups. You should see a changed lock icon next to the chosen configuration item: To transfer the chosen setting to other group settings click OK or Apply button.

  • Page 167: Anti-Spam

    AVG Admin server to distribute them among your stations. The downloading of Anti-Spam updates can be switched off/on from the AVG Admin A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
  • Page 168 AVG Admin Console, upper menu Tools/Shared settings for stations item. Then select Anti-Spam/Advanced Settings/Internet connection. In the Proxy server dialog insert your AVG Admin Server address including port number (default value is 4158). If your AVG Admin Server uses username and password, open also the Proxy authentication dialog and input the correct username and password.

  • Page 169: Shared Firewall Settings

    AVG Internet Security User Guide available to download from http://www.avg.com. The following subchapters describe Firewall settings available from AVG Admin Console.

  • Page 170: Setting Items As Mandatory

    10.2.1. Setting Items as Mandatory To change Firewall component status choose one of these options: Firewall enabled - will start the Firewall component. · Firewall disabled - will stop the Firewall component (both local and outside · network traffic is available). Emergency mode - will block all traffic (including local network).

  • Page 171: Profiles

    10.2.2. Profiles Firewall profiles can be renamed/deleted/duplicated or imported only within the Shared Firewall settings. The chosen set of profiles is then automatically applied to all other Firewall settings sets (i.e. individual stations and groups). Note: The bold highlighted profile name does indicate, that the profile is set as mandatory.
  • Page 172 A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 7 2...

  • Page 173: Shared Settings For Application Servers

    If you require more detailed information on configuration of other items, we recommend you to consult the AVG E-mail Server Edition User Guide available to download from http://www.avg.com...
  • Page 174 Options available for Anti-Spam Server for MS Exchange are exactly the same as on the station (although the predefined default settings are different). Should you require more information about individual options, please consult the AVG Internet Security or E-Mail Server User Guide available to download from http://www.avg.com...

  • Page 175: E-Mail Scanner For Ms Exchange (Routing Ta)

    10.3.3. E-mail Scanner for MS Exchange (routing TA) This item contains settings of the E-mail Scanner for MS Exchange (routing transport agent). The Basic Settings section contains the following options: Enable component - uncheck to disable the whole component. · Language - select preferred component language.

  • Page 176: E-Mail Scanner For Ms Exchange (Smtp Ta)

    Report Potentially Unwanted Programs and Spyware threats - check this · option to report the presence of potentially unwanted programs and spyware. Scan inside archives - check this option to let the scanner look also inside · archived files (zip, rar, etc.) The E-mail attachments reporting section allows you to choose which items should be reported during scanning.

  • Page 177: E-Mail Scanner For Ms Exchange (Vsapi)

    Background scanning is one of the features of the VSAPI 2.0/2.5 application interface. It provides threaded scanning of the Exchange Messaging Databases. Whenever an item that has not been scanned with the latest AVG virus base update is encountered in the users’ mailbox folders, it is submitted to AVG for Exchange Server to be scanned.
  • Page 178 A specific low priority thread is used for each database, which guarantees other tasks (e.g. e-mail messages storage in the Microsoft Exchange database) are always carried out preferentially. Proactive Scan (incoming messages) · You can enable or disable the proactive scanning function of VSAPI 2.0/2.5 here. This scanning occurs when an item is delivered to a folder, but a request has not been made by a client.
  • Page 179 archived files (zip, rar, etc.) The E-mail attachments reporting section allows you to choose which items should be reported during scanning. The default configuration can be easily amended in the Detection actions section, part Information (see below). The following options are available: Report password protected archives ·...

  • Page 180: Document Scanner For Ms Sharepoint

    10.3.6. Document Scanner for MS SharePoint This item contains settings of the Document Scanner for MS SharePoint. The Logging settings section: Log file size - choose a preferred size of the log file. Default value: 100 MB. · The Scanning properties section: Use Heuristics - check this box to enable heuristic analysis method during ·...

  • Page 181: Detection Actions

    The following options are available: Report password protected archives · Report password protected documents · Report files containing macro · Report hidden extensions · There is also the following sub-item available in the tree structure: Detection actions · 10.3.7. Detection Actions In the Detection actions sub-item you can choose automatic actions that should take place during the scanning process.

  • Page 182: Mail Filtering

    PUP (Potentially Unwanted Programs) · Warnings · Information · Use the roll-down menu to choose an action for each item: None - no action will be taken. · Move to Vault - the given threat will be moved to Virus Vault. ·...

  • Page 183: Avg Admin Server Settings

    AVG Admin Server status. Double click on the icon to open the AVG Admin Server Monitor dialog with basic information on the server activities. If there is no icon available, you can start the AVG Admin Server Monitor from the Windows start menu All programs/AVG Remote Administration by selecting AVG Admin Server Monitor.

  • Page 184: General Tab

    – allows you to set up the AVG Admin Server configuration. · If you prefer not to automatically launch the AVG Admin Server Monitor at Windows system startup, you can uncheck the checkbox Run AVG Admin Server Monitor at startup (not recommended).

  • Page 185: Datacenter Tab

    · In this section you should fill in a chosen username and password for access to the AVG DataCenter. The values are optional, but we recommend setting them up to increase security. Note: This username and password apply for connecting stations to the AVG DataCenter.
  • Page 186 · This engine can serve over 1000 stations in large networks. It is not a standard part of AVG Internet Security Business Edition and its usage is bound to the Microsoft SQL Server license. To change the database name insert a custom value into the Database name field.

  • Page 187: Updateproxy Tab

    The DataCenter settings section contains the following option: Perform regular database backups - if checked, the AVG Admin Server will · automatically create the database backup. The backup files are stored in the following location: C:\Documents and settings\All users\Application Data\AVG9\Admin Server Data\AutoDatabaseBackup The folders are named in the format YEAR-MM-DD TIME for easier differentiation.
  • Page 188 Move up - allows you to increase the priority of a server. Move down - allows you to decrease the priority of server. You can also check or uncheck certain entries. The AVG Admin Server will consider only checked entries.

  • Page 189: E-Mail Tab

    10.4.4. E-mail tab This tab offers the following options: To be able to send Graphic reports by e-mail or receive notifications, you need to configure this tab first. Note: The crucial fields to be filled are located in the Server for sending e-mails (SMTP) section (see below).

  • Page 190: Connection String

    If the AVG Admin Server is running, a dialog will prompt you to restart the server (note that the server will be inaccessible for some time during the restart).

  • Page 191: Proxy Server

    Within the AVG Internet Security Business Edition, you have basically two options for proxy server usage: Use your own proxy server to connect to the AVG update servers. In this case, you need to define the proxy server settings for all your stations. To do so,...

  • Page 192: Avg Admin Console

    Additionally, if you need to set your internet proxy server to allow the AVG Admin Server to download update files from AVG update servers, follow these steps: Open AVG Admin Server settings from the Tools menu in the AVG Admin ·...
  • Page 193 If you are using the Full access control feature (DataCenter upper main menu of the AVG Admin Console, DataCenter settings menu item) and have at least one user account created, you can use this feature to set access rights to the selected group of stations.
  • Page 194 Delete station - will delete the station from the AVG DataCenter. · Settings - will open the Station settings dialog. · Firewall settings - will open the Firewall settings for station dialog. · Synchronize settings - will ask for immediate synchronization of stations' ·...
  • Page 195 This dialog allows you to find out, which stations are available (online) and which are not (offline). You will see each station's state in the column to the right of its name. To check availability again, press the Check again button, or double- click the station's name.
  • Page 196 Simply enter brief description of the selected station into this dialog's text box and press OK. Ask station for its description - will ask the selected station for its description. · If available, the description will be displayed in the Description column. Show Virus vault - will show the Virus vault content of the selected station.
  • Page 197 If you suspect or know that a file or files were incorrectly marked by AVG as infected or dangerous on one of your stations, you can use this function to send such file(s) for virus analysis to AVG VirusLab. If you wish to receive results of the analysis, please provide a working e- mail address in the available field.

  • Page 198: Station Groups

    Fill in your e-mail address and briefly describe your problem with the station to the next field. If you need to enclose some additional files (e.g. a screenshot or some logs previously requested by AVG Technical support), use the Attach button to choose them now. To remove an unwanted attachment, select it and use the Remove button.
  • Page 199 Press the Enter button to confirm the creation of the group Immediately after creating the group, a new shared settings object is created in the AVG DataCenter that can be further edited. All members of the new group then automatically share this object’s configuration.

  • Page 200: How To

    (manually) to the AVG Internet Security Business Edition. This option can be used for all Windows platforms. To be able to successfully manage your AVG stations remotely, you must include the Remote Administration component during the AVG installation process. Once this component is correctly installed, you must manually specify the correct AVG DataCenter Connection String.
  • Page 201 Note: You can also insert the AVG DataCenter connection string directly during AVG installation on the station. To insert the string on the station, open the AVG User Interface and navigate to the Advanced settings (via upper menu Tools/Advanced Settings). Select Remote Administration group.

  • Page 202: How To Migrate Stations From/To Different Datacenter

    Finish the deployment process as usual. 11.2.2. Migrating Stations to another AVG DataCenter In order to move your stations to a different AVG Datacenter you need to firstly deploy the AVG Admin Server to a different computer (if you have not done so already).
  • Page 203 Once you have your new AVG Datacenter ready, you need to provide a new connection string for all stations you wish to connect to it. To reflect the new settings of your stations, follow these steps: In the AVG Admin Console select Tools from the upper main menu and choose the Shared settings for stations item.

  • Page 204: How To Synchronize Stations

    First try to update the stations manually to see, if the stations are responding correctly. To do so, in the AVG Admin Console right-click on the Stations node or a particular station in stations view and from the context menu select All tasks/Ask to perform virus database update item.

  • Page 205: How To Install Avg Remotely On Windows Xp Home

    Internet connection is working correctly, try to check the AVG Admin Server status page first. To do so open your AVG Admin Server IP address or domain name with the correct port number (default is 4158) in your web browser. For example:...

  • Page 206: How To Change User Interface Language

    C:\Program Files\AVG\AVG9 Admin\Console For the AVG Agent to function properly, you need to copy the following files to your station first: avgagent.exe avgagent_cz.lng avgagent_fr.lng avgagent_ge.lng avgagent_it.lng avgagent_pb.lng avgagent_us.lng Once done, navigate to the folder where you saved the AVG Agent on your station and run the following command: avgagent.exe -install -start...

  • Page 207: How To Control Station Users Actions

    This chapter shortly describes examples how an administrator can remotely control actions of AVG users on stations. By default, all actions within AVG user interface are allowed to be changed/interrupted by user on the local station. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 208: Requests Handling And Status Messages

    Status Window and at the same time, the request is stored within the AVG DataCenter. Then the station is notified about the request and if it is online, it will start processing it immediately.

  • Page 209: How To Manage Access Rights

    Duplicated requests · If a same request is sent multiple times to a station, it is not stored in AVG DataCenter and the station will only process the first one. This applies also to offline stations. In other words there is no need to send more than one request, since the duplicated requests are disregarded.
  • Page 210 At the bottom of the dialog choose Full access control option. A new dialog will appear: A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 1 0...
  • Page 211 The Account list section contains list of currently available usernames and their states. By default, there is only one account available - administrator with a blank password. If you intend keeping this account for further use, we strongly recommend to choose a proper password first (see below how to do this). The right-mouse button context menu has the following options: Active ·...
  • Page 212 Windows system login name. If you then logon to Windows under this username, you will also be able to login to the AVG DataCenter without entering any password. Note, that the account name or password does not have to be the same, as the Windows system login name.

  • Page 213: How To Maintain The Datacenter Database

    No access option. 11.10. How to maintain the DataCenter database AVG DataCenter database maintenance is easy due to predefined scripts, that can be easily accessed from the Tools/Database Maintenance upper menu. The predefined scripts are as follows: Unify stations with equal identification ·...

  • Page 214: List Of Avg Setup Parameters

    This option is recommended only to advanced users. 11.11. List of AVG Setup Parameters The following tables contain list of AVG setup parameters that can be used by advanced users to customize the AVG installation (i.e. by editing the produced installation scripts or by creating new ones).
  • Page 215 avg_ipw_stf_all_90_716a1803.exe /ADD_FEATURE fea_AVG_IdentityShield /HIDE You can also create a text file with a list of parameters and values, and pass it to the setup file by the SCRIPT_FILE parameter: avg_ipw_stf_all_90_716a1803.exe /SCRIPT_FILE c:\data\my_script_file.ini Parameter name Description UNINSTALL Starts setup in uninstall mode. REINSTALL Starts setup in reinstall mode.
  • Page 216 0x409 - English (United States) 0x40E - Hungarian 0x410 - Italian 0x411 - Japanese 0x412 - Korean 0x413 - Dutch 0x415 - Polish 0x416 - Brazilian Portuguese 0x816 - Portuguese (Portugal) 0x419 - Russian 0x41B - Slovak 0x41F - Turkish 0x804 - Chinese (Simplified) 0x404 - Chinese (Traditional) 0x043E - Malay...
  • Page 217 Network Installer only). DCPATH <connection_string> An connection string to a DataCenter (used by AVG Network Installer only). ADM_GRP_STATION <group_name> Adds a station to a group (used by AVG Network Installer only). NOSTART Does not start any AVG processes/ services/drivers during installation (no...
  • Page 218 If the AUTOPROFILE parameter is not present, it is automatically switched off. NOUPDATE The AVG update is skipped in the First Run Wizard. CFGFILE_PATH <path> The path to the configuration settings file (used by AVG Network Installer only).
  • Page 219 AVG Surf-Shield fea_AVG_SafeSearch AVG Active Search-Shield fea_AVG_IdentityShield AVG Identity Protection fea_AVG_AntiRootkit AVG Anti-rootkit fea_AVG_AlertManager AVG Alert manager fea_AVG_SystemTools AVG System tools fea_AVG_Cl AVG Remote Administration library fea_AVG_SettingsManager AVG Settings Manager fea_AVG_Languages All languages fea_AVG_Language_CZ Czech fea_AVG_Language_FR French fea_AVG_Language_GE German fea_AVG_Language_HU...
  • Page 220 AVG E-mail plug-in for TheBat! fea_AVG_Exchange_plugin AVG E-mail plug-in for Microsoft Outlook fea_AVG_EMC AVG E-mail scanner A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
  • Page 221 Plug-in for MS Office 2000 - 2007 fea_AVG_Desktop_Shortcut Desktop shortcut icon fea_AVG_StartMenu Start menu items fea_AVG_ExchangeServer_AS AVG Anti-spam for MS Exchange Server fea_AVG_ExchangeSmtpTransportAgent_E Email scanner for MS Exchange Server (SMTP TA) fea_AVG_ExchangeRoutingTransportAgent Email scanner for MS Exchange Server _EMC...

  • Page 222: Avg Datacenter

    The AVG DataCenter consists of a database, and AVG Admin Server. The AVG Admin Server performs the role of a mediator between the AVG DataCenter and AVG stations. The AVG Admin Console uses the AVG Admin Server to approach the AVG DataCenter database, and to centrally define settings for stations and system parameters.

  • Page 223: Converting The Avg Datacenter To A Different Database

    The AVG Admin Server Deployment Wizard is able to automatically convert any existing AVG DataCenter to a different database format. It is also possible to convert the AVG DataCenter from one AVG DataCenter to another using the Export/Import functions. From within the AVG Admin Console it is possible to export the AVG DataCenter to a portable text format (menu DataCenter/Database Export) and import the data during the AVG Admin Deployment Wizard.
  • Page 224 List of non-compliant stations - lists all stations that are currently in an error · state. List of served stations - this option will be available only if there is · UpdateProxy role installed. Use this button to list stations that are receiving updates from this server.

  • Page 225: Avg Managed Update

    13. AVG Managed Update Please Note: the AVG Managed Update service and all its settings are available only if you use a proper license! The AVG Managed Update is a service for our clients that enables forced AVG updates invoked by the AVG Technologies corporation. Using the service, a registered...
  • Page 226 Click on the Managed Update tab to open the AVG Managed Update configuration: A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
  • Page 227 Here you can manage reception parameters of your AVG Admin Server with respect to the AVG Managed Update feature. The following fields are present within the tab: Server ID · Identification of your server, obligatory parameter. It must be the same as your AVG Managed Update service ID registered by AVG Technologies corporation.
  • Page 228 Set default port button. The Client info button will open the following dialog: This dialog is designed to set up the parameters of the update distribution from AVG Admin Server to clients, or between AVG Admin Servers. Two modes of update distribution are available –...
  • Page 229 AVG DataCenter in the automatic mode and sends the update command to them. The principle is the same as for the AVG Admin Server Console application – the command is stored in the AVG DataCenter and a notification is sent to the station.
  • Page 230 Inform other AVG Admin Servers about update · By ticking this checkbox you will allow the application to also inform other AVG Admin Servers about newly downloaded updates. Enter the appropriate server IP value(s) to the IP addresses of subordinated servers field.
  • Page 231 Fill this field only on servers, which are subordinated to AVG Admin Servers accepting AVG Managed Update commands from the AVG Technologies company. All server addresses on this tab can be inserted in the same way as addresses in the Client Info dialog (i.e.

  • Page 232: Updates

    All the update files (that could be used for all the previous AVG versions update) must be downloaded this way to allow AVG stations to use the current file to perform the program/virus database update.
  • Page 233 By using this, the AVG Admin Server is able to automatically download all necessary update files. AVG stations then search for the update files on the computer with the AVG Admin Server running. This option is considered the preferred way of update file distribution within the local network.

  • Page 234: Avg Admin Server For Linux

    HTTP communication protocol for connection between the AVG stations and DataCenter. A Firebird server is used for accessing the DataCenter database. AVG Proxy server is also a part of the AVG Admin Server and serves for mirroring update files that can be accessed via the HTTP protocol.

  • Page 235: Firebird Installation

    Admin Server 9.0 for Linux startup. The Firebird server must have the read/write access to the avgdb.fdb database. If you are installing AVG Admin Server 9.0 for Linux for the first time and you do not have any DataCenter database file created yet, the AVG Admin Server 9.0 for Linux install script will install an empty DataCenter database for you.

  • Page 236: Avg Admin Server 9.0 For Linux Installation

    -9.x.xxx.i386.tar.gz) from the following URL: http://www.avg.com/download Note: You do not need to uninstall the existing version of AVG Admin server (8.0 and higher). You will be asked to keep or replace the old database and configuration file during installation. It is recommended to backup these first.

  • Page 237: Manual Database Upgrade

    15.1.5. License Without registration with a valid license number you will not be able to connect to DataCenter or perform updates over the HTTP protocol using AVG Admin Server 9.0 for Linux in your local network. If you want to use this feature, please register this product with a valid license A V G 9 .0 I nternet Sec urity Bus ines s E dition ©...

  • Page 238: Avg Admin Server 9.0 For Linux Configuration

    If you experience any troubles running AVG Admin Server 9.0 for Linux, review the faq file located in the installation package. Check the log files of the server application and also the Firebird server log file for error messages. AVG Admin Server 9.0 for Linux Log files are stored in the following directory:...

  • Page 239: Start-Up Parameters

    HTTP protocol in order to work properly. The AVG Admin Server 9.0 for Linux is running as a daemon and by default it is listening on port 4158 for incoming connections. To start/stop the server, please use the avgadmsrvd initial script.
  • Page 240 · Display command line help for AVG Admin Server 9.0 for Linux. -D, --daemonize · Run AVG Admin Server 9.0 for Linux in background as Unix daemon. -P, --make-pidfile FILE · Write Admin process ID into the specified file. AVG Admin Server 9.0 for Linux database related parameters: --versionDB ·...

  • Page 241: Configuration

    15.3. Configuration The configuration of the AVG Admin Server 9.0 for Linux is stored in the avgadmsrv. conf file in the /opt/avg/avgadmsrv/etc directory. The automatic setup works with the DataCenter saved in the avgdb.fdb file in the /opt/avg/avgadmsrv/var/db directory. Port 4158 is used for connection with AVG stations and the server accepts connections on all installed network adapters.
  • Page 242 For example: /opt/avg/avgadmsrv/var/update. By default, this function is disabled. HttpServerRoot · The URI (address part) used in the update URL to access updates from AVG Admin Server. The default value is /avgupdate - update URL is then http:// <server name>:4158/avgupdate HttpServerRoot=/avgupdate HttpLogPath ·...
  • Page 243 SmtpPassword - if the SMTP server is protected, specify the password here, otherwise leave empty. UseEncryptedProtocol · If set to 1, the communication between stations and AVG Admin Server will be encrypted. The default is 1. Use 0 to disable the feature. ConnectionCount ·...
  • Page 244 The default value is 120000 (2 minutes). EnabledStatusPage · Set this to 1 to enable AVG Admin Server status page. Use 0 to disable the feature. MaxStationUpdatesPerMinute · The maximum number of stations per minute that will be notified about new update files.
  • Page 245 EnableAntispamUpdates · If set to 1 (default), AVG Admin Server will also provide updates for AVG Anti- Spam. A V G 9 .0 I nternet Sec urity Bus ines s E dition © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 246: Faq And Technical Support

    16. FAQ and Technical Support Should you have any problems with your AVG Internet Security Business Edition, either business or technical, please refer to the FAQ section of the AVG website at http:// www.avg.com/faq. If you do not succeed in finding help this way, contact the technical support department by email.

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