Page 1: User Manual
User Manual Document revision 90.30 (8.6.2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
5.11 Schedule regular scans and updates ......................21 5.12 Computer usage selection ......................22 5.13 Your computer Internet connection ......................23 5.14 AVG protection configuration is complete ........................24 6. After Installation ......................24 6.1 Scan optimization ......................24 6.2 Product Registration ......................
Page 3 ........................27 7. AVG User Interface ......................28 7.1 System Menu ......................28 7.1.1 File ......................28 7.1.2 Components ......................28 7.1.3 History ......................28 7.1.4 Tools ......................28 7.1.5 Help ......................30 7.2 Security Status Info ......................31 7.3 Quick Links ......................
Page 4 8.11.1 Update Manager Principles ......................60 8.11.2 Update Manager Interface ........................63 9. AVG Security Toolbar ......................63 9.1 AVG Security Toolbar Interface ......................63 9.1.1 AVG logo button ......................63 9.1.2 Yahoo! powered search box ......................63 9.1.3 Protection Level ......................
Page 5 ......................87 10.6.2 Instant Messaging ......................91 10.7 Link Scanner ......................92 10.8 Scans ......................92 10.8.1 Scan Whole Computer ......................92 10.8.2 Shell Extension Scan ......................92 10.8.3 Scan Specific Files or Folders ......................92 10.8.4 Removable Device Scan ......................
Page 6 ........................144 12. AVG Scanning ......................144 12.1 Scanning Interface ......................145 12.2 Predefined Scans ......................145 12.2.1 Scan Whole Computer ......................145 12.2.2 Scan Specific Files or Folders ......................145 12.2.3 Anti-Rootkit Scan ......................153 12.3 Scanning in Windows Explorer ......................
Page 7: Introduction
Congratulations on your purchase of AVG 9 Anti Virus plus Firewall! AVG 9 Anti Virus plus Firewall is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Anti Virus plus Firewall has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a...
Page 8: Avg Installation Requirements
2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 9 Anti Virus plus Firewall is intended to protect workstations with the following operating systems: · Windows 2000 Professional SP4 + Update Rollup 1 · Windows XP Home Edition SP2 · Windows XP Professional SP2 ·...
Page 9: Avg Installation Options
Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file. This way you can be sure to install the latest available version of AVG 9 Anti Virus plus Firewall.
Page 10: Avg Download Manager
AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language.
Page 11: Connectivity Check
In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.
Page 12: Proxy Settings
NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 13: Downloading Installation Files
4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 14: Avg Installation Process
5. AVG Installation Process To install AVG 9 Anti Virus plus Firewall on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.
Page 15: License Agreement
Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.
Page 16: Select Installation Type
Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Anti Virus plus Firewall box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Anti Virus plus Firewall on-line.
Page 17: Custom Installation - Destination Folder
C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 18: Custom Installation - Component Selection
Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Anti Virus plus Firewall components that can be installed. If the default settings do not suit you, you can remove/add specific components.
Page 19: Avg Security Toolbar
Continue by pressing the Next button. 5.8. AVG Security Toolbar In the AVG Security Toolbar dialog, decide whether you want to install the Security Toolbar. If you do not change the default settings, this component will be installed automatically into your Internet browser (currently supported browsers are Microsoft Internet Explorer v.
Page 20: Close Down Open Applications
5.10. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 21: Schedule Regular Scans And Updates
After the installation process is finished, the virus database and program will be updated automatically. Then, you will be redirected to the next dialog. 5.11. Schedule regular scans and updates In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be...
Page 22: Your Computer Internet Connection
· A portable computer - with this option, you will go directly to the final step of the installation process, AVG protection configuration is complete dialog Confirm your selection by pressing the Next button and proceed to the next dialog.
Page 23: Avg Protection Configuration Is Complete
In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.
Page 24: After Installation
The respective assigned files will only be scanned if AVG 9 Anti Virus plus Firewall detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the scanning time significantly.
Page 25: Scanning Of The Whole Computer
Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!
Page 26: Avg Default Configuration
The default configuration (i.e. how the application is set up right after installation) of AVG 9 Anti Virus plus Firewall is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.
Page 27: Avg User Interface
7. AVG User Interface AVG 9 Anti Virus plus Firewall open with the main window: The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >>...
Page 28: System Menu
The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Anti Virus plus Firewall main window. Use the system menu to access specific AVG components, feature, and services.
Page 29: Tools
- opens the AVG advanced settings dialog where you · can edit the AVG 9 Anti Virus plus Firewall configuration. Generally, it is recommended to keep the default settings of the application as defined by the software vendor. Firewall settings - open a standalone dialog for advanced configuration of ·...
Page 30: Help
Please fill in your registration data; only customers who register their AVG product can receive free technical support. Note: If using the trial version of AVG 9 Anti Virus plus Firewall, the latter two items appear as Buy now and Activate, alowing you to buy the full version of the program right away.
Page 31: Quick Links
AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...
Page 33: Statistics
System Tray Icon (on your Windows taskbar) indicates the current status of your AVG 9 Anti Virus plus Firewall. It is visible at all times on your system tray, no matter whether your AVG main window is opened or closed.
Page 34 · Open AVG User Interface - click to open the AVG User Interface · Scans - click to open the context menu of predefined scans (Scan Whole Computer, Scan Specific Files or Folders, Anti-Rootkit scan) and select the required scan, it will be launched immediately ·...
Page 35: Avg Components
· Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).
Page 36: Anti-Virus Interface
There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 8.2. Anti-Spyware 8.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.
Page 37: Anti-Spyware Interface
There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Anti Virus plus Firewall up-to-date with the latest database and program updates.
Page 38: Anti-Rootkit
8.4. Remote Administration The Remote Administration component only displays in the user interface of AVG 9 Anti Virus plus Firewall in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.
Page 39: Firewall
8.5.1. Firewall Principles In AVG, the Firewall component controls all traffic on every network port of your computer. Based on the defined rules, the Firewall evaluates applications that are either running on your computer (and want to connect to the Internet/local network), or applications that approach your computer from outside trying to connect to your PC.
Page 40: Firewall Profiles
Switch profiles automatically when connecting to various networks, or using · various network adapters 8.5.2. Firewall Profiles Firewall allows you to define specific security rules based on whether your computer is located in a domain, or it is a standalone computer, or even a notebook. Each of these options requires a different level of protection, and the levels are covered by the respective profiles.
Page 41: Firewall Interface
Profile switching The profile switching feature allows the Firewall to switch automatically to the defined profile when using a certain network adapter, or when connected to a certain type of network. If no profile has been assigned to a network area yet, then upon next connection to that area, the Firewall will display a dialog asking you to assign a...
Page 42 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 43: E-Mail Scanner
Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
Page 44: E-Mail Scanner Interface
8.6.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
Page 45: E-Mail Scanner Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 46 In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ·...
Page 47: License
· License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Anti Virus plus Firewall after this date you have to renew your license. The license renewal can be performed online on website.
Page 48: Link Scanner
AVG with), or to replace the old license number (e. g. when upgrading to a new AVG product). Note: If using the trial version of AVG 9 Anti Virus plus Firewall, the buttons appear as Buy now and Activate, alowing you to buy the full version of the program right away.
Page 49 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web.
Page 50 For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.
Page 51: Avg Active Surf-Shield
Note: AVG Online Shield is not intended for server platforms! 8.9.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
Page 52 Basic component configuration First of all, you have the option to immediately switch on/off the Online Shield by checking the Enable Online Shield item. This option is enabled by default, and the Online Shield component is active. However, if you do not have a good reason to change this settings, we recommend to keep the component active.
Page 53 Ø Report enhanced set of Potentially Unwanted Programs - mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.
Page 54: Online Shield Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 55 · Show/Hide details - click the Show details button to open a new section in the bottom part of the dialog; here you can find information on the process running while the infection was detected, and the process' identification. The Hide details button ten closes the newly opened section of the dialog.
Page 56: Resident Shield
(Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).
Page 57 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 58: Resident Shield Detection
· Save changes - press this button to save and apply any changes made in this dialog · Cancel - press this button to return to the default AVG user interface (components overview) 8.10.3. Resident Shield Detection Resident Shield scans files as they are copied, opened or saved. When a virus or any...
Page 59 (i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) ·...
Page 60: Update Manager
For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
Page 61: Update Manager Interface
8.11.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status (Update manager is active.), and provides the relevant statistical data: · Latest update - specifies when and at what time the database was updated ·...
Page 62 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 63: Avg Security Toolbar
AVG LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Anti Virus plus Firewall, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.
Page 64: Yahoo! Powered Search Box
The respective button opens the Security tab in the Toolbar Options dialog, allowing you to assign AVG Security Toolbar functionality you want to use. 9.1.4. Page Status Directly in the toolbar, this button displays the evaluation of the currently displayed...
Page 65: Avg News
9.1.5. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 66: News
- click this button to close the currently opened news overview · 9.1.6. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 67: Avg Info
9.1.8. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 68: E-Mail Notifier
The E-mail Notifier button allows you to activate the option of being informed about newly arrived e-mail messages directly in the AVG Security Toolbar interface. The button opens the following editing dialog where you can define parameters of your e- mail account and the e-mail display rules.
Page 69: Weather Info
9.1.10. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...
Page 70 Further, go to the following Facebook dialog where you will be invited to allow the AVG Social Extension application. This application functionality is essential for the toolbar - Facebook connection, therefore it is recommended to allow its functioning. Press the Allow Status Updates button to confirm: Facebook connection has been activated.
Page 71: Verisign Identity Protection
9.1.12. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection (VIP) helps protect your accounts and your identity by requiring a unique security code, in addition to your user name and password, to access your online accounts.
Page 72 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.
Page 73: Avg Security Toolbar Options
On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 74: Tab Useful Buttons
AVG Security Toolbar · AVG News Button - the button opens a web page providing the latest AVG related press release · News Button - the button provides a structured overview of current news from the daily press ·...
Page 75: Tab Security
The icon then serves as a quick link enabling to launch the respective application immediately. 9.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: ·...
Page 76: Tab Vip
Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...
Page 77: Tab Advanced Options
In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...
Page 78 · Re-display the AVG Security Toolbar when hidden (weekly) - this option is active by default and when your AVG Security Toolbar gets hidden accidentally, it will re-display it again within one week term.
Page 79: Avg Advanced Settings
10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Anti Virus plus Firewall opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
Page 80 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
Page 81: Sounds
10.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
Page 82 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.
Page 83: Ignore Faulty Conditions
- while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...
Page 84: Virus Vault
(or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Virus Vault...
Page 85: Pup Exceptions
10.5. PUP Exceptions AVG 9 Anti Virus plus Firewall is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
Page 86 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 87: Online Shield
10.6. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
Page 88 10.6.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
Page 89 increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment).
Page 90 10.6.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...
Page 91: Link Scanner
(or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.
Page 92: Scans
10.8. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
Page 93 The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
Page 94 · Optionally, you can decide you want to Scan files without extension - this option is on by default, and it is recommended that you keep it so unless you have a real reason to change it. Files with no extension are rather suspicious and should be scanned at all times.
Page 95 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
Page 96 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.
Page 97: Schedules
10.8.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
Page 98 10.9.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
Page 99 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan:...
Page 100 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
Page 101 misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. · Scan for Tracking Cookies - (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning;...
Page 102 scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it). On the other hand, you can decrease the system resources usage by extending the scanning duration.
Page 103 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
Page 104 10.9.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
Page 105 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 106 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 107: E-Mail Scanner
10.10. E-mail Scanner The E-mail Scanner dialog is divided into three sections: · E-mail scanning - in this section, you can set these basics for incoming and/ or outgoing e-mail messages: o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses.
Page 108 o Use Heuristics – check to use heuristics detection method when scanning e-mail messages. When this option is on, you can filter e-mail attachments not only by extension but also the actual contents of the attachment will be considered. The filtering can be set in the Mail Filtering dialog.
Page 109: Certification
extension detected as an attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus Vault. 10.10.1. Certification In the Certification dialog you can specify exactly what text the certification note should contain, and in what language.
Page 110: Mail Filtering
10.10.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.
Page 111: Logs And Results
10.10.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
Page 112 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
Page 113 o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
Page 114 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu).
Page 115 · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication. o Queue processing - determines the behavior of the E-mail Scanner when processing the requirements for sending mail messages:...
Page 116: Resident Shield
10.11. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
Page 117: Advanced Settings
· Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...
Page 118: Directory Exludes
Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.
Page 119: Excluded Files
· Remove path – allows you to delete the path to a selected folder from the list 10.11.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning.
Page 120: Cache Server
10.12. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.
Page 121: Anti-Rootkit
10.13. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...
Page 122: Update
By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
Page 123 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 124: Proxy
10.14.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
Page 125 · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.
Page 126: Dial-Up
10.14.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
Page 127: Url
10.14.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...
Page 128: Manage
10.14.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...
Page 129: Firewall Settings
11. Firewall Settings Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 11.1. General In the General information you can Export / Import Firewall configuration;...
Page 130: Security
11.2. Security In the Security settings dialog you can define general rules of Firewall's behavior regardless the selected profile: · Permit settings modification to - specify who is allowed to change the Firewall's configuration · Show confirmation dialog for - specify to whom the confirmation dialogs ( dialogs asking for decision in situation that is not covered by a defined Firewall rule) should be displayed...
Page 131: Areas And Adapters Profiles
11.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: · Disable area detection and automatic profile switch - one of the defined profiles can be assigned to each network interface type, respectively to each area.
Page 132: Logs
· Traffic Logs - offers information about activity of all application that have tried to connect to the network. · Trusted Database Logs - Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online.
Page 133: Profiles
· Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically (dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list button to update the currently displayed information. · Empty list - delete all entries in the chart. 11.5.
Page 134: Profile Information
· Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.)
Page 135 AVG searched the Trusted Database first, and if the application is listed, it will be considered safe and will be allowed to communicate over network.
Page 136: Defined Networks
11.5.2. Defined Networks The Defined networks dialog offers a list of all networks that your computer is connected to. The following information is provided on every detected network: · Networks - name list of all networks that the computer is connected to ·...
Page 137 Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.
Page 138: Applications
· Help - opens the dialog related help file 11.5.3. Applications The Applications information dialog lists all installed applications that might need to communicate over network, and icons for the assigned action: Allow communication for all networks · Allow communication for networks defined as Safe only ·...
Page 139 Of course, you can also define rules for the new application immediately – in this dialog, press Add and fill in the application details. Apart from applications, the list also contains two special items: · Priority Application Rules (at the top of the list) are preferential, and are always applied prior to rules of any individual application.
Page 140 In this dialog, you can define settings for the respective application in detail. Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a...
Page 141: System Services
11.5.4. System Services Any editing within the System services and protocols dialog is intended for experienced users ONLY! The System services and protocols dialog lists Windows standard system services and protocols that might need to communicate over the network. The chart consists of the following columns: ·...
Page 142 The list (including assigned actions) can be edited using the following buttons: · To edit settings of any item in the list (including the assigned actions), right- click the item and select Edit. · To open a new dialog for defining your own system service rule (see picture below), press the Manage user system rules button.
Page 143 the Logs every unknown attempt from your computer to connect to an outside location. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 4 3...
Page 144: Avg Scanning
12. AVG Scanning Scanning is a crucial part of AVG 9 Anti Virus plus Firewall functionality. You can run on-demand tests or schedule them to run periodically at convenient times. 12.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.
Page 145: Predefined Scans
In the AVG 9 Anti Virus plus Firewall you will find two types of scanning predefined by the software vendor: 12.2.1. Scan Whole Computer Scan whole computer - scans your entire computer for possible infections and/or potentially unwanted programs.
Page 146 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 A nti V irus plus Firewall ©...
Page 147 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.
Page 148: Scan Specific Files Or Folders
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
Page 149 Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders.
Page 150 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings...
Page 151 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders.
Page 152: Anti-Rootkit Scan
Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: ·...
Page 153: Scanning In Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Anti Virus plus Firewall also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.
Page 154: Command Line Scanning
12.4. Command Line Scanning Within AVG 9 Anti Virus plus Firewall there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot. From the command line, you can launch the scanning with most parameters as offered in AVG graphical user interface.
Page 155: Cmd Scan Parameters
Since this dialog is only accessible within the Windows Safe Mode, for detailed description of this dialog please consult the help file opened directly from the dialog. 12.4.1. CMD Scan Parameters Following please find a list of all parameters available for the command line scanning: ·...
Page 156: Scan Scheduling
Report re-compressed archive files 12.5. Scan Scheduling With AVG 9 Anti Virus plus Firewall you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
Page 157 Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: You can edit / add scans using the following control buttons: A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 5 7...
Page 158: Schedule Settings
Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 12.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
Page 159 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 160: How To Scan
12.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ·...
Page 161 (HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts); · Scan inside archives - (off by default): this parameters defines that the scanning should check all files even if these are packed inside some type of archive, e.g.
Page 162 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 163: What To Scan
· Cancel - cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. 12.5.3. What to Scan...
Page 164 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 165: Scan Results Overview
12.6. Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface the Scan history button. The dialog provides a list of of all previously launched scans and information of their results: · Name - scan designation; it can either be the name of one of the...
Page 166: Scan Results Details
· Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 12.7. Scan Results Details If in the Scan Results Overview...
Page 167: Results Overview Tab
archives). 12.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on: · detected virus infections spyware · removed virus infections spyware · the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning.
Page 168: Infections Tab
12.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 169 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 170: Spyware Tab
12.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 171 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 172: Warnings Tab
Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.
Page 173: Rootkits Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 174: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 175 · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface: · Restore - removes the infected file back to its original location on your disk ·...
Page 176: Avg Updates
Checking every 4 hours will guarantee that your AVG 9 Anti Virus plus Firewall is kept up-to- date also during the day.
Page 177 (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 178: Event History
History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Anti Virus plus Firewall operation. Event History records the following types of events: · Information about updates of the AVG application ·...
Page 179: Faq And Technical Support
15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

AVG 9 ANTI VIRUS PLUS FIREWALL User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Download Manager

5 AVG Installation Process

6 After Installation

7 AVG User Interface

8 AVG Components

9 AVG Security Toolbar

10 AVG Advanced Settings

11 Firewall Settings

12 AVG Scanning

13 AVG Updates

14 Event History

15 FAQ and Technical Support

Quick Links

User Manual

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for AVG AVG 9 ANTI VIRUS PLUS FIREWALL

Summary of Contents for AVG AVG 9 ANTI VIRUS PLUS FIREWALL

Table of Contents