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AVG ANTI-VIRUS 9 FREE - REV 90.15 User Manual

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AVG 9 Free
User Manual
Document revision 90.15 (15. 11. 2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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  • Page 1 User Manual Document revision 90.15 (15. 11. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    4.10 Close down open applications ......................21 4.11 Installing AVG ......................21 4.12 Schedule regular scans and updates ......................22 4.13 AVG protection configuration is complete ........................23 5. After Installation ......................23 5.1 Scan optimization ......................23 5.2 Product Registration ......................
  • Page 3 ........................26 6. AVG User Interface ......................27 6.1 System Menu ......................27 6.1.1 File ......................27 6.1.2 Components ......................27 6.1.3 History ......................27 6.1.4 Tools ......................27 6.1.5 Help ......................29 6.2 Security Status Info ......................30 6.3 Quick Links ......................
  • Page 4 8. AVG Security Toolbar ......................52 8.1 AVG Security Toolbar Interface ......................52 8.1.1 AVG logo button ......................52 8.1.2 AVG Secure Search powered search box ......................52 8.1.3 Page Status ......................52 8.1.4 AVG News ......................52 8.1.5 News ......................
  • Page 5 9.12.1 Proxy ......................107 9.12.2 Dial-up ......................107 9.12.3 URL ......................107 9.12.4 Manage ........................114 10. AVG Scanning ......................114 10.1 Scanning Interface ......................115 10.2 Predefined Scans ......................115 10.2.1 Scan Whole Computer ......................115 10.2.2 Scan Specific Files or Folders ......................
  • Page 6 ......................143 11.2 Update Types ......................143 11.3 Update Process ........................145 12. Event History ........................146 13. FAQ and Technical Support A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 7: Introduction

    AVG 9 Free is provided free-of-charge, and its functionality is limited. While using AVG 9 Free you might discover you would like to have access to further and extended functionality of AVG as provided within the AVG 8 products. Then, please visit AVG website (http://www.avg.com/) for information on AVG 9 purchase options.

  • Page 8: Avg Installation Requirements

    2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 9 Free is intended to protect workstations with the following operating systems: · Windows 2000 Professional SP4 + Update Rollup 1 · Windows XP Home Edition SP2 · Windows XP Professional SP2 ·...

  • Page 9: Avg Download Manager

    AVG Download Manager is a simple tool that helps you select the proper installation file for AVG 9 Free. Based on your input data, the manager will select the specific product and license type, and language. Finally, AVG Download Manager will go on...

  • Page 10: Connectivity Check

    In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.

  • Page 11: Proxy Settings

    3.3. Proxy Settings If AVG Download Manager was not able to identify your Proxy settings you have to A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 12: Downloading Installation Files

    Basic (required by some servers) or NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. 3.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download.

  • Page 13: Begin Your Avg Installation

    During the thirty days of the trial period this edition is available to you free of charge, and you can always switch to the AVG Free once the trial period expires. A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 14: Avg Installation Process

    In here you select the language used for the installation process, and the default language of AVG user interface. In the lower part of the dialog window find the Choose your setup language item, and select the desired language from the drop down menu.

  • Page 15: License Agreement

    4.3. License Agreement The License Agreement dialog provides the full wording of the AVG license agreement. Please read it carefully and confirm that you have read, understood and accept the agreement by marking the I have read license agreement check box and pressing the Accept button.

  • Page 16: Select Installation Type

    4.6. Activate your AVG License In the Activate your AVG License dialog you have to fill in your registration data. In this free version you only have to type in your name (User Name field). The License Number text field is already filled in.

  • Page 17: Custom Installation - Destination Folder

    The Destination Folder dialog allows you to specify the location where AVG 9 Free should be installed. By default, AVG will be installed to the program files folder located on the system drive (usually C:). In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now.

  • Page 18: Custom Installation - Component Selection

    Press the Next button to confirm. 4.8. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Free components that can be installed. If the default settings do not suit you, you can remove/add specific components.

  • Page 19: Avg Security Toolbar

    Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or higher) a to provide you with comprehensive online protection while surfing the Internet. Also, you have the option to decide whether you want to chose AVG Secure Search as your default search provider. If so, please mark the respective check box.

  • Page 20: Close Down Open Applications

    4.10. Close down open applications The Close down open applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to sucessfuly finish the installation process will be provided.

  • Page 21: Installing Avg

    4.11. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, and virus database updated, you will be redirected to the next dialog automatically. 4.12. Schedule regular scans and updates...

  • Page 22: Avg Protection Configuration Is Complete

    As for the updates, with AVG 9 Free you cannot specify how often you want to check for new updates. AVG 9 Free updates once a day, by default. If this configuration does not suit you and you consider buying the full version of AVG, then please visit the AVG website (http://www.avg.com/) for information on AVG 9 purchase options.

  • Page 23: After Installation

    We recommend to use this option and run the scanning optimization process by pressing the Optimize scanning now button. 5.2. Product Registration AVG 9 Free does not necessarily require registration. However, it is recommended to register so that you can use the discussion forum of AVG 9 Free, or rather in case you want to ask a question or react to one.

  • Page 24: Scanning Of The Whole Computer

    Shield warning - the warning proves your AVG 9 Free is installed properly: If AVG 9 Free fails to identify the EICAR test file as a virus, you should check the program configuration again! A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 25: Avg Default Configuration

    5.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Free is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.

  • Page 26: Avg User Interface

    The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...

  • Page 27: System Menu

    The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Free main window. Use the system menu to access specific AVG components, feature, and services.

  • Page 28: History

    · can edit the AVG 9 Free configuration. Generally, it is recommended to keep the default settings of the application as defined by the software vendor. A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 29: Help

    The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG 9 Free. Please see an overview of icons possibly depicted in this section, and their meaning: The green icon indicates that your AVG 9 Free is fully functional.

  • Page 30: Quick Links

    AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...

  • Page 31: Components Overview

    Unfortunately, AVG Identity Protection is not implemented in your free version of AVG. However, you may follow this link to open the AVG website (http:// www.avg.com/) on the respective page offering you purchase of the professional...

  • Page 32: Statistics

    6.6. System Tray Icon System Tray Icon (on your Windows taskbar) indicates the current status of your AVG 9 Free. It is visible at all times on your system tray, no matter whether your AVG main window is opened or closed.
  • Page 33 · Help - opens the help file on the start page The System tray icon further informs on current AVG activities and possible status changes in the program (e.g. automatic launch of a scheduled scan or update, a component's status change, error status occurrence, ...) via a pop-up window...

  • Page 34: Avg Components

    · Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).

  • Page 35: Anti-Virus Interface

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 36: Anti-Spyware

    There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Free up-to- date with the latest database and program updates.

  • Page 37: E-Mail Scanner

    7.3.1. E-mail Scanner Principles The E-mail Scanner component scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (e.g. Outlook Express, Mozilla, Incredimail, etc.). During AVG...

  • Page 38: E-Mail Scanner Interface

    SMTP server (scanning of outgoing e-mails is disabled by default, and can be set up manually). Note: AVG E-mail Scanner is not intended for server platforms! 7.3.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active.
  • Page 39 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 40: E-Mail Scanner Detection

    7.3.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ·...

  • Page 41: License

    · License type - specifies the product type installed. · Number of seats - how many workstations on which you are entitled to install your AVG 9 Free - Free products are intended for non-commercial and home use only, and are valid for one license only.

  • Page 42: Link Scanner

    AVG Active Surf-Shield once you try to visit it. Note: AVG Link Scanner is not intended for server platforms! 7.5.2. Link Scanner Interface The LinkScanner component consists of two parts that you can switch on/off in the LinkScanner component interface: The LinkScanner component interface provides a brief description of the component's functionality and information on its current status (LinkScanner component is active.).
  • Page 43 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via...
  • Page 44 For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.

  • Page 45: Avg Active Surf-Shield

    7.5.4. AVG Active Surf-Shield This powerful protection will block malicious content of any webpage you try to open, and prevent it from being downloaded to your computer. With this feature enabled, clicking a link or typing in a URL to a dangerous site will automatically block you from opening the web page thus protecting you from inadvertently being infected.

  • Page 46: Resident Shield Interface

    7.6.2. Resident Shield Interface Besides an overview of the most important statistical data and the information on the component's current status (Resident Shield is active and fully functional), the Resident Shield interface offers some elementary component settings options, too. The statistics is as follows: ·...
  • Page 47 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 48: Resident Shield Detection

    The dialog provides information on the threat detected, and it invites you to decide what action should be taken now: · Heal - if a cure is available, AVG will heal the infected file automatically; this option is the recommended action to be taken ·...
  • Page 49 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Resident Shield. The Back button switches you back to the default AVG user interface (components overview).

  • Page 50: Update Manager

    For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
  • Page 51 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 52: Avg Security Toolbar

    AVG Link Scanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Free, it will be added into your web browser automatically. In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.

  • Page 53: Avg Secure Search Powered Search Box

    AVG Secure Search powered search box is easy and safe way to search the web using AVG Secure Search. Enter a word or phrase into the search box press Search to start the search on the AVG Secure Search server directly, no matter what page is currently displayed.
  • Page 54 - the button opens the editing dialog where you can specify parameters of · the AVG News button displayed within the AVG Security Toolbar: o Button name - you have the option to change the button name as it will...

  • Page 55: News

    - click this button to close the currently opened news overview · 8.1.5. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 56: Avg Info

    · Virus Encyclopedia - opens the Virus Encyclopedia page where you can search the specific viruses by name and get detailed information on each one · Upgrade My AVG 9 Free - opens the webpage offering the option of upgrade to the full professional version of AVG products 8.1.7.

  • Page 57: E-Mail Notifier

    The E-mail Notifier button allows you to activate the option of being informed about newly arrived e-mail messages directly in the AVG Security Toolbar interface. The button opedns the following editing dialog where you can define parameters of your e- mail account and the e-mail display rules.

  • Page 58: Weather Info

    8.1.9. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...

  • Page 59: Facebook

    Facebook social network from the AVG Security Toolbar directly. Click the button, and the login invitation appears;click again to open the Facebook login dialog. In the dialog provide your access data, that means your e-mail address and password, and press the Connect button. If you do...

  • Page 60: Verisign Identity Protection

    The Facebook button within AVG Security Toolbaru now offers the standard Facebook menu options: 8.1.11. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection...
  • Page 61 How it works? When you visit a website that is a VIP member, VeriSign Identity Protection within AVG Security Toolbar will recognize the site, and inform you about this fact by displaying the following info panel: Within this website, you can apply the VeriSign Identity Protection, and use the...
  • Page 62 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.

  • Page 63: Avg Security Toolbar Options

    On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have displayed the respective button. Further find described the functionality of each of the toolbar buttons: ·...

  • Page 64: Tab Useful Buttons

    Delete search history, Delete browser history, Delete download history, or Delete cookies directly from the AVG Security Toolbar panel. · E-mail Notifier Button - the button allows you to have displayed your newly arrived e-mail messages within the AVG Security Toolbar interface 8.2.2.

  • Page 65: Tab Security

    8.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: · AVG Browser Security - check this item to activate or switch-off the...

  • Page 66: Tab Vip

    Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...
  • Page 67 In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...

  • Page 68: Tab Advanced Options

    (the listed caption refers to the default AVG Secure Search settings): · Set and keep AVG Secure Search as the search provider for Address bar - if marked, this option allows you to type a search keyword directly into the address bar into your Internet browser and the Google service will be used automatically to search for relevant websites.

  • Page 69: Avg Advanced Settings

    9. AVG Advanced Settings The advanced configuration dialog of AVG 9 Free opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
  • Page 70 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.

  • Page 71: Sounds

    This AVG function is designed for full-screen applications that need to communicate over Internet and possible AVG ask dialogs would affect the application (minimize it or corrupt its graphics). To avoid this situation, keep the check box for the Enable gaming mode when a full-screen application is executed option marked (default setting).
  • Page 72 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.

  • Page 73: Ignore Faulty Conditions

    - while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...

  • Page 74: Virus Vault

    (or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 9.4. Virus Vault...

  • Page 75: Pup Exceptions

    9.5. PUP Exceptions AVG 9 Free is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
  • Page 76 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 77: Link Scanner

    (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.

  • Page 78: Scans

    9.7. Scans The advanced scan settings is divided into three categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
  • Page 79 Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
  • Page 80 instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected by a virus). Again, you can specify by extensions which files are those that should always be scanned.
  • Page 81 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
  • Page 82 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.

  • Page 83: Schedules

    9.7.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
  • Page 84 Program update schedule · 9.8.1. Scheduled Scan Parameters of the scheduled scan can be edited on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
  • Page 85 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan:...
  • Page 86 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
  • Page 87 harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. ·...
  • Page 88 when your computer is switched on but nobody is currently working on it). On the other hand, you can decrease the system resources usage by extending the scanning duration. Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported: Click the Additional scan settings ...
  • Page 89 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
  • Page 90 9.8.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.

  • Page 91: Program Update Schedule

    Advanced schedule options This section allows you to define under which conditions the virus database update should/should not be launched if the computer is in low power mode or switched off completely. Other update settings Finally, check the Run the update again after the Internet connection is available option to make sure than if the internet connection gets corrupted and the update process fails, it will be launched again immediately after the internet connection is restored.
  • Page 92 Next, in the text field called Name there is the name assigned to this very schedule by the program vendor (it is not possible to change this name). Schedule running Here, specify the time intervals for the newly scheduled program update launch. The timing can only be done by defining an exact date and time (Run at specific time interval ...).

  • Page 93: E-Mail Scanner

    (e-mail virus-free certification is not supported in HTML/RTF format). Additionally you can choose if you want AVG to modify the subject for messages that contain potential viruses. Tick the Modify subject of virus infected messages checkbox and change the text respectively (default value is ***VIRUS***).

  • Page 94: Certification

    attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus Vault. 9.9.1. Certification In the Certification dialog you can specify exactly what text the certification note should contain, and in what language.

  • Page 95: Mail Filtering

    9.9.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.

  • Page 96: Logs And Results

    9.9.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
  • Page 97 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - type in the name of the server or keep the AutoPOP3 default name ·...
  • Page 98 o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
  • Page 99 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - type in the name of the server or keep the AutoSMTP default name ·...
  • Page 100 · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication. o Queue processing - determines the behavior of the E-mail Scanner when processing the requirements for sending mail messages:...

  • Page 101: Resident Shield

    9.10. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
  • Page 102 · Scan files on close - (on by default): on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...

  • Page 103: Advanced Settings

    9.10.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.

  • Page 104: Directory Exludes

    9.10.2. Directory Exludes The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any directories! The dialog provides the following control buttons: ·...

  • Page 105: Excluded Files

    9.10.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any files! The dialog provides the following control buttons: ·...

  • Page 106: Cache Server

    9.11. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.

  • Page 107: Update

    By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
  • Page 108 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 109: Proxy

    9.12.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
  • Page 110 · Server – specify the server’s IP address or the name of the server · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user.

  • Page 111: Dial-Up

    9.12.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).

  • Page 112: Url

    9.12.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. In this free version these servers are predefined and can't be changed. A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 1 2...

  • Page 113: Manage

    9.12.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...

  • Page 114: Avg Scanning

    10. AVG Scanning Scanning is a crucial part of AVG 9 Free functionality. You can run on-demand tests schedule them to run periodically at convenient times. 10.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.

  • Page 115: Predefined Scans

    Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 9 Free you will find two types of scanning predefined by the software vendor: 10.2.1.
  • Page 116 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 Free ©...
  • Page 117 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.
  • Page 118 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.

  • Page 119: Scan Specific Files Or Folders

    10.2.2. Scan Specific Files or Folders Scan specific files or folders - scans only those areas of your computer that you have selected to be scanned (selected folders, hard disks, floppy discs, CDs, etc.). The scanning progress in case of virus detection and its treatment is the same as with the scan of the whole computer: any virus found is healed or removed to the Virus Vault.
  • Page 120 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: A V G 9 Free ©...
  • Page 121 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).

  • Page 122: Scanning In Windows Explorer

    Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Free also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.

  • Page 123: Cmd Scan Parameters

    · avgscana for 64 bits OS Syntax of the command The syntax of the command follows: · avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole computer · avgscanx /parameter /parameter .. with multiple parameters these should be lined in a row and separated by a space and a slash character ·...
  • Page 124 · /HEUR heuristic analyse · /EXCLUDE Exclude path or files from scan · /@ Command file /file name/ · /EXT Scan these extensions /for example EXT=EXE,DLL/ · /NOEXT Do not scan these extensions /for example NOEXT=JPG/ · /ARC Scan archives ·...

  • Page 125: Scan Scheduling

    Report re-compressed archive files 10.5. Scan Scheduling With AVG 9 Free you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scheduled scan: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.

  • Page 126: Schedule Settings

    For AVG 9 Free, in the Schedule scans dialog there is only one control button available: Edit scan schedule. Press the button to open the Settings for scheduled...
  • Page 127 Within AVG 9 Free you cannot modify the scan's name, and the respective item is deactivated. In this dialog you can further define the following parameters of the scan: ·...

  • Page 128: How To Scan

    AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements. · Cancel - cancels any changes you have performed on this tab or on any other...
  • Page 129 · Report enhanced set of Potentially Unwanted Programs - (off by default): mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.
  • Page 130 down even if it is currently locked (Force shutdown if computer is locked). o Define file types for scanning - further you should decide whether you want to have scanned: Ø All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned Ø...

  • Page 131: What To Scan

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 132 can select multiple folders by checking the respective boxes. The selected folders will appear in the text field on the top of the dialog, and the drop-down menu will keep your selected scans history for later use. Alternatively, you can enter full path to the desired folder manually (if you enter multiple paths, it is necessary to separate with semi-colons without extra space).

  • Page 133: Scan Results Overview

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 134: Scan Results Details

    · Delete result - press this button to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 10.7. Scan Results Details If in the Scan Results Overview...

  • Page 135: Results Overview Tab

    The dialog is further divided into several tabs: Results Overview - this tab is displayed at all times and provides statistical · data describing the scan progress Infections - this tab is displayed only if a virus infection was detected during ·...

  • Page 136: Infections Tab

    In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning. Control buttons There is only one control button available in this dialog. The Close results button returns to the Scan results overview dialog.
  • Page 137 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 138: Spyware Tab

    PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 139: Warnings Tab

    If there are only Warnings detected by an AVG test, no action is necessary. A V G 9 Free © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 140: Information Tab

    They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.

  • Page 141: Virus Vault

    AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
  • Page 142 e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column. · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface: ·...

  • Page 143: Avg Updates

    Keeping your AVG up-to-date is crucial to ensure that all newly discovered viruses will be detected as soon as possible. Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day.
  • Page 144 case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point. This option is accessible via Start / All Programs / Accessories / System tools / System Restore. Recommended to experienced users only! A V G 9 Free ©...

  • Page 145: Event History

    History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Free operation. Event History records the following types of events: · Information about updates of the AVG application ·...

  • Page 146: Faq And Technical Support

    Unfortunately, using AVG 9 Free you are not entitled to technical support provided to full versions of AVG products. You may want to consider buying the full version of AVG, then please visit the AVG website (http://www.avg.com/) for information on AVG 9 purchase options.

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