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AVG ANTI VIRUS PLUS FIREWALL 9 - REV 90.31 User Manual

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AVG 9 Anti Virus plus Firewall

User Manual

Document revision 90.31 (15. 11. 2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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  • Page 1: User Manual

    User Manual Document revision 90.31 (15. 11. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    5.11 Schedule regular scans and updates ......................22 5.12 Computer usage selection ......................23 5.13 Your computer Internet connection ......................24 5.14 AVG protection configuration is complete ........................25 6. After Installation ......................25 6.1 Scan optimization ......................25 6.2 Product Registration ......................
  • Page 3 ......................27 6.6 AVG Default Configuration ........................28 7. AVG User Interface ......................29 7.1 System Menu ......................29 7.1.1 File ......................29 7.1.2 Components ......................29 7.1.3 History ......................29 7.1.4 Tools ......................29 7.1.5 Help ......................31 7.2 Security Status Info ......................
  • Page 4 9. AVG Security Toolbar ......................65 9.1 AVG Security Toolbar Interface ......................65 9.1.1 AVG logo button ......................65 9.1.2 AVG Secure Search powered search box ......................65 9.1.3 Page Status ......................65 9.1.4 AVG News ......................65 9.1.5 News ......................
  • Page 5 ......................90 10.6 Online Shield ......................90 10.6.1 Web Protection ......................90 10.6.2 Instant Messaging ......................94 10.7 Link Scanner ......................95 10.8 Scans ......................95 10.8.1 Scan Whole Computer ......................95 10.8.2 Shell Extension Scan ......................95 10.8.3 Scan Specific Files or Folders ......................
  • Page 6 ......................137 11.5.3 Applications ......................137 11.5.4 System Services ........................148 12. AVG Scanning ......................148 12.1 Scanning Interface ......................149 12.2 Predefined Scans ......................149 12.2.1 Scan Whole Computer ......................149 12.2.2 Scan Specific Files or Folders ......................149 12.2.3 Anti-Rootkit Scan...

  • Page 7: Introduction

    Congratulations on your purchase of AVG 9 Anti Virus plus Firewall! AVG 9 Anti Virus plus Firewall is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 9 Anti Virus plus Firewall has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a...

  • Page 8: Avg Installation Requirements

    2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 9 Anti Virus plus Firewall is intended to protect workstations with the following operating systems: · Windows 2000 Professional SP4 + Update Rollup 1 · Windows XP Home Edition SP2 · Windows XP Professional SP2 ·...

  • Page 9: Avg Installation Options

    Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file. This way you can be sure to install the latest available version of AVG 9 Anti Virus plus Firewall.

  • Page 10: Avg Download Manager

    AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language.

  • Page 11: Connectivity Check

    In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.

  • Page 12: Proxy Settings

    4.3. Proxy Settings If AVG Download Manager was not able to identify your Proxy settings you have to A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 13: Downloading Installation Files

    Basic (required by some servers) or NTLM (required by all ISA Servers) option. Then, enter a valid Username and Password (optionally). Confirm your settings by pressing the Apply button to follow to the next step of AVG Download Manager. 4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process.

  • Page 14: Avg Installation Process

    5. AVG Installation Process To install AVG 9 Anti Virus plus Firewall on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.

  • Page 15: License Agreement

    Having confirmed the license agreement, you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.

  • Page 16: Select Installation Type

    Then enter your license/sales number into the License Number text field. The sales number can be found on the CD packaging in your AVG 9 Anti Virus plus Firewall box. The license number will be in the confirmation email that you received after purchasing your AVG 9 Anti Virus plus Firewall on-line.

  • Page 17: Custom Installation - Destination Folder

    C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 18: Custom Installation - Component Selection

    Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Anti Virus plus Firewall components that can be installed. If the default settings do not suit you, you can remove/add specific components.

  • Page 19: Avg Security Toolbar

    Microsoft Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or higher) and to provide you with comprehensive online protection while surfing the Internet. Also, you have the option to decide whether you want to chose AVG Secure Search as your default search provider. If so, please mark the respective check box.

  • Page 20: Close Down Open Applications

    5.9. Close down open applications The Close down open applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to sucessfuly finish the installation process will be provided.

  • Page 21: Installing Avg

    5.10. Installing AVG The Installing AVG dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically. Then, you will be redirected to the next dialog.

  • Page 22: Computer Usage Selection

    · A portable computer - with this option, you will go directly to the final step of the installation process, AVG protection configuration is complete dialog Confirm your selection by pressing the Next button and proceed to the next dialog.

  • Page 23: Your Computer Internet Connection

    5.13. Your computer Internet connection This dialog only appear if in the past step (Computer usage selection dialog) you have selected the option of a desktop computer: In this dialog, the Firewall Configuration Wizard asks how your computer is connected to the Internet. Based on the selected connection type the Firewall default rules will be defined with a different security level.

  • Page 24: Avg Protection Configuration Is Complete

    In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option.

  • Page 25: After Installation

    The respective assigned files will only be scanned if AVG 9 Anti Virus plus Firewall detects the files checksum change. If there is no change to the file checksum, there is no need to scan the file again. This approach reduces the the scanning time significantly.

  • Page 26: Scanning Of The Whole Computer

    Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!

  • Page 27: Avg Default Configuration

    The default configuration (i.e. how the application is set up right after installation) of AVG 9 Anti Virus plus Firewall is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance.

  • Page 28: Avg User Interface

    7. AVG User Interface AVG 9 Anti Virus plus Firewall open with the main window: The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >>...

  • Page 29: System Menu

    The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Anti Virus plus Firewall main window. Use the system menu to access specific AVG components, feature, and services.

  • Page 30: History

    - allows you to run an on-demand test over a single file selected from · the tree structure of your disk Update - automatically launches the update process of AVG 9 Anti Virus plus · Firewall · Update from directory - runs the update process from the update files located in a specified folder on your local disk.

  • Page 31: Help

    Please fill in your registration data; only customers who register their AVG product can receive free technical support. Note: If using the trial version of AVG 9 Anti Virus plus Firewall, the latter two items appear as Buy now and Activate, alowing you to buy the full version of the program right away.

  • Page 32: Quick Links

    AVG main window). You may need to use this option in a specific situation but it is strictly recommended to switch off the "...

  • Page 33: Components Overview

    Components Overview >> · Computer scanner - use this link to open the AVG scanning interface where you can run tests directly, schedule scans, or edit their parameters - see chapter AVG Scanning >> · Update now - this link open the updating interface, and launches the AVG update process immediately - see chapter AVG Updates >>...

  • Page 34: Statistics

    Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.
  • Page 35 AVG system tray icon: The System Tray Icon can also be used as a quick link to access the AVG main window at any time - double click on the icon. By right-click on the System Tray Icon you open a brief context menu with the following options: ·...

  • Page 36: Avg Components

    · Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).

  • Page 37: Anti-Virus Interface

    There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 8.2. Anti-Spyware 8.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.

  • Page 38: Anti-Spyware Interface

    There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Anti Virus plus Firewall up-to-date with the latest database and program updates.

  • Page 39: Anti-Rootkit

    8.4. Remote Administration The Remote Administration component only displays in the user interface of AVG 9 Anti Virus plus Firewall in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server.

  • Page 40: Firewall

    8.5.1. Firewall Principles In AVG, the Firewall component controls all traffic on every network port of your computer. Based on the defined rules, the Firewall evaluates applications that are either running on your computer (and want to connect to the Internet/local network), or applications that approach your computer from outside trying to connect to your PC.

  • Page 41: Firewall Profiles

    What AVG Firewall can do: · Allow or block communication attempts of known applications automatically, or ask you for confirmation · Use complete profiles with predefined rules, according to your needs Switch profiles automatically when connecting to various networks, or using ·...
  • Page 42 o Computer in domain – suitable for computers in a local network, e.g. school or corporate network. It is assumed that the network is protected by some additional measures so that the security level can be lower than for a standalone computer. o Small home or office network –...

  • Page 43: Firewall Interface

    8.5.3. Firewall Interface The Firewall's interface provides some basic information on the component's functionality, and a brief overview of Firewall statistics: · Firewall has been enabled for - time elapsed since Firewall was last launched · Blocked packets - number of blocked packets from the entire amount of packets checked ·...

  • Page 44: E-Mail Scanner

    Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.

  • Page 45: E-Mail Scanner Interface

    SMTP server (scanning of outgoing e-mails is disabled by default, and can be set up manually). Note: AVG E-mail Scanner is not intended for server platforms! 8.6.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active.
  • Page 46 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 47: E-Mail Scanner Detection

    · Cancel - press this button to return to the default AVG user interface (components overview) 8.6.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component.

  • Page 48: License

    · License expires - this date determines the period of validity of your license. If you want to go on using AVG 9 Anti Virus plus Firewall after this date you have to renew your license. The license renewal can be performed online on website.

  • Page 49: Link Scanner

    AVG with), or to replace the old license number (e. g. when upgrading to a new AVG product). Note: If using the trial version of AVG 9 Anti Virus plus Firewall, the buttons appear as Buy now and Activate, alowing you to buy the full version of the program right away.
  • Page 50 (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - mark this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web.
  • Page 51 VeriSign Seal Besides the above listed AVG Search Shield verdict icons, you can also see the A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 52: Avg Active Surf-Shield

    For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.

  • Page 53: Online Shield Interface

    Note: AVG Online Shield is not intended for server platforms! 8.9.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
  • Page 54 perform scanning of the www pages content. Provided this option is on ( by default), you can further switch on/off these items: Ø Check archives - scan the content of archives possibly included in the www page to be displayed Ø...
  • Page 55 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 56: Online Shield Detection

    8.9.3. Online Shield Detection Online Shield scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer. If a threat is detected, you will be warned immediately with the following dialog: Within this warning dialog you will find data on the file that was detected and assigned as infected (File name), the name of the recognized infection (Threat name), and a...
  • Page 57 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).

  • Page 58: Resident Shield

    8.10. Resident Shield 8.10.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. When Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself.
  • Page 59 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 60: Resident Shield Detection

    (i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious...
  • Page 61 object (opens new Windows Explorer window) · Ignore - we strictly recommend NOT TO use this option unless you have a very good reason to do so! · Show/Hide details - this button with alternative option gives a name and full path to the file, name of the detected infection, and details about the process (running application) during which the threat was detected The entire overview of all threats detected by...

  • Page 62: Update Manager

    For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.

  • Page 63: Update Manager Interface

    8.11.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status (Update manager is active.), and provides the relevant statistical data: · Latest update - specifies when and at what time the database was updated ·...
  • Page 64 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 65: Avg Security Toolbar

    AVG LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Anti Virus plus Firewall, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.g Avant Browser) you can meet unexpected behavior.

  • Page 66: Avg Secure Search Powered Search Box

    9.1.2. AVG Secure Search powered search box AVG Secure Search powered search box is easy and safe way to search the web using AVG Secure Search search. Enter a word or phrase into the search box press the Search button, or the Enter key, to start the search on the AVG Secure Search server directly, no matter what page is currently displayed.

  • Page 67: Avg News

    9.1.4. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 68: News

    - click this button to close the currently opened news overview · 9.1.5. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...

  • Page 69: Avg Info

    The button provides links to important security information related to AVG 9 Anti Virus plus Firewall: · Toolbar Info - link to the AVG Security Toolbar home page with detailed information on the toolbar's protection · About Threats - opens the...

  • Page 70: Delete History

    9.1.7. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. 9.1.8. E-mail Notifier The E-mail Notifier button allows you to activate the option of being informed about...

  • Page 71: Weather Info

    9.1.9. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather...

  • Page 72: Facebook

    Facebook social network from the AVG Security Toolbar directly. Click the button, and the login invitation appears;click again to open the Facebook login dialog. In the dialog provide your access data, that means your e-mail address and password, and press the Connect button. If you do...

  • Page 73: Verisign Identity Protection

    The Facebook button within AVG Security Toolbaru now offers the standard Facebook menu options: 9.1.11. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection...
  • Page 74 How it works? When you visit a website that is a VIP member, VeriSign Identity Protection within AVG Security Toolbar will recognize the site, and inform you about this fact by displaying the following info panel: Within this website, you can apply the VeriSign Identity Protection, and use the...
  • Page 75 VIP member site where you have an online account. Your VIP credential is unique to each installation of the AVG Security Toolbar and so if you have multiple toolbars installed on different computers you will need to register each toolbar to the member sites you would like to use.

  • Page 76: Avg Security Toolbar Options

    On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have displayed the respective button. Further find described the functionality of each of the toolbar buttons: ·...

  • Page 77: Tab Useful Buttons

    Delete search history, Delete browser history, Delete download history, or Delete cookies directly from the AVG Security Toolbar panel · E-mail Notifier Button - the button allows you to have displayed your newly arrived e-mail messages within the AVG Security Toolbar interface ·...

  • Page 78: Tab Security

    9.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: · AVG Browser Security - check this item to activate or switch-off the...

  • Page 79: Tab Vip

    Enable VIP for secure authentication option. If checked, the VeriSign logo appears on the AVG Security Toolbar. Other wise, the logo will be hidden. Next, these two control buttons are available: · Restore Messaging - when navigating to a...
  • Page 80 In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all websites, press the Restore Messaging button...

  • Page 81: Tab Advanced Options

    (the listed caption refers to the default AVG Secure Search settings): · Set and keep AVG Secure Search as the search provider for Address bar - if marked, this option allows you to type a search keyword directly into the address bar into your Internet browser and the Google service will be used automatically to search for relevant websites.

  • Page 82: Avg Advanced Settings

    10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Anti Virus plus Firewall opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
  • Page 83 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.

  • Page 84: Sounds

    10.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
  • Page 85 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.

  • Page 86: Ignore Faulty Conditions

    - while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...

  • Page 87: Virus Vault

    (or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Virus Vault...

  • Page 88: Pup Exceptions

    10.5. PUP Exceptions AVG 9 Anti Virus plus Firewall is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
  • Page 89 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 90: Online Shield

    10.6. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
  • Page 91 10.6.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
  • Page 92 harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis...
  • Page 93 10.6.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...

  • Page 94: Link Scanner

    (or any other application that uses HTTP). · Enable reporting of detected threats to AVG - (on by default): mark this item to allow back reporting of exploits and bad sites found by users either via AVG Active Surf-Shield or AVG Search-Shield to feed the database collecting information on malicious activity on the web.

  • Page 95: Scans

    10.8. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
  • Page 96 Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
  • Page 97 instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected by a virus). Again, you can specify by extensions which files are those that should always be scanned.
  • Page 98 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
  • Page 99 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Scan Whole Computer.

  • Page 100: Schedules

    10.8.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
  • Page 101 Program update schedule · 10.9.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
  • Page 102 Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan: A V G 9 A nti V irus plus Firewall ©...
  • Page 103 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ·...
  • Page 104 mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.
  • Page 105 Within the Scan process priority section you can further specify the desired scanning speed dependent on system resource usage. By default, this option is set to the medium level of automatic resource usage. If you want the scanning to run faster, it will take less time but the system resources usage will increase significantly during the scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it).
  • Page 106 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
  • Page 107 10.9.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.

  • Page 108: Program Update Schedule

    Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
  • Page 109 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...

  • Page 110: E-Mail Scanner

    10.10. E-mail Scanner The E-mail Scanner dialog is divided into three sections: · E-mail scanning - in this section, you can set these basics for incoming and/ or outgoing e-mail messages: o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses.
  • Page 111 · Scanning properties - in this section, you can specify how the e-mail messages will be scanned: o Use Heuristics – check to use heuristics detection method when scanning e-mail messages. When this option is on, you can filter e-mail attachments not only by extension but also the actual contents of the attachment will be considered.

  • Page 112: Certification

    dangerous. o Move reported attachments to Virus Vault - specify whether you wish to be notified via e-mail about password protected archives, password protected documents, macro containing files and/or files with hidden extension detected as an attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus...

  • Page 113: Mail Filtering

    10.10.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.

  • Page 114: Logs And Results

    10.10.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
  • Page 115 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
  • Page 116 login name. o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
  • Page 117 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu).
  • Page 118 standard port for SMTP communication is 25. · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication.

  • Page 119: Resident Shield

    10.11. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
  • Page 120 · Scan files on close - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...

  • Page 121: Advanced Settings

    10.11.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.

  • Page 122: Directory Exludes

    10.11.2. Directory Exludes The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any directories! The dialog provides the following control buttons: ·...

  • Page 123: Excluded Files

    10.11.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any files! The dialog provides the following control buttons: ·...

  • Page 124: Cache Server

    10.12. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped.

  • Page 125: Anti-Rootkit

    10.13. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...

  • Page 126: Update

    By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
  • Page 127 Additional update options · Build new system restore point after each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.

  • Page 128: Proxy

    10.14.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
  • Page 129 · Server – specify the server’s IP address or the name of the server · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user.

  • Page 130: Dial-Up

    10.14.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).

  • Page 131: Url

    10.14.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...

  • Page 132: Manage

    10.14.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...

  • Page 133: Firewall Settings

    11. Firewall Settings Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 11.1. General In the General information you can Export / Import Firewall configuration;...

  • Page 134: Security

    11.2. Security In the Security settings dialog you can define general rules of Firewall's behavior regardless the selected profile: · Permit settings modification to - specify who is allowed to change the Firewall's configuration · Show confirmation dialog for - specify to whom the confirmation dialogs ( dialogs asking for decision in situation that is not covered by a defined Firewall rule) should be displayed...

  • Page 135: Areas And Adapters Profiles

    11.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: · Disable area detection and automatic profile switch - one of the defined profiles can be assigned to each network interface type, respectively to each area.

  • Page 136: Logs

    · Traffic Logs - offers information about activity of all application that have tried to connect to the network. · Trusted Database Logs - Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online.

  • Page 137: Profiles

    · Help - opens the dialog related help files. · Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically (dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list button to update the currently displayed information.
  • Page 138 · Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.)

  • Page 139: Profile Information

    AVG searched the Trusted Database first, and if the application is listed, it will be considered safe and will be allowed to communicate over network.

  • Page 140: Defined Networks

    down menu then select what action is to be taken in case a new application with no rules specified yet tries to communicate over the network (applications that would normally result in an ask dialog) all these applications can be either allowed or blocked.
  • Page 141 Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.

  • Page 142: Applications

    changes to "Mark as unsafe"). · Help - opens the dialog related help file 11.5.3. Applications The Applications information dialog lists all installed applications that might need to communicate over network, and icons for the assigned action: Allow communication for all networks ·...
  • Page 143 first time, the Firewall will either create a rule for it automatically according to the Trusted Database, or ask you whether you wish to allow or block the communication. In the latter case, you will be able to save your answer as a permanent rule (which will be then listed in this dialog).
  • Page 144 In this dialog, you can define settings for the respective application in detail. Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a...

  • Page 145: System Services

    Allow for safe will only allow the application to communicate over networks · defined as Safe (trustworthy). Block will forbid the communication automatically; the application will not · be allowed to connect to any network. Ask will display a dialog enabling you to decide whether you want to allow ·...
  • Page 146 and protocols that might need to communicate over the network. The chart consists of the following columns: · Log rule action - this box enables you to switch on recording each rule application in the Logs. · System service and protocols - this column shows a name of the respective system service.
  • Page 147 Warning: Please mind that detail rule settings are advanced, primarily intended for network administrators who need full control over Firewall configuration. If you are not familiar with types of communication protocols, network port numbers, IP address definitions etc., please do not modify these settings! If you really need to change the configuration, please consult the respective dialog help files for specific details.

  • Page 148: Avg Scanning

    12. AVG Scanning Scanning is a crucial part of AVG 9 Anti Virus plus Firewall functionality. You can run on-demand tests or schedule them to run periodically at convenient times. 12.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.

  • Page 149: Predefined Scans

    In the AVG 9 Anti Virus plus Firewall you will find two types of scanning predefined by the software vendor: 12.2.1. Scan Whole Computer Scan whole computer - scans your entire computer for possible infections and/or potentially unwanted programs.
  • Page 150 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 A nti V irus plus Firewall ©...
  • Page 151 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.

  • Page 152: Scan Specific Files Or Folders

    Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
  • Page 153 automatically generated path (see screenshot). To exclude the entire folder from scanning use the "!" parameter. Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders.
  • Page 154 · Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings...
  • Page 155 Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used A V G 9 A nti V irus plus Firewall ©...

  • Page 156: Anti-Rootkit Scan

    Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: A V G 9 A nti V irus plus Firewall ©...

  • Page 157: Scanning In Windows Explorer

    Besides the pre-defined scans launched for the entire computer or its selected areas, AVG 9 Anti Virus plus Firewall also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.

  • Page 158: Command Line Scanning

    · Select the Scan with AVG option to have the file scanned with AVG 12.4. Command Line Scanning Within AVG 9 Anti Virus plus Firewall there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot.

  • Page 159: Cmd Scan Parameters

    CMD scanning launched from graphic interface When you run your computer in Windows Safe Mode, there is also a possibility to launch the command line scan from the graphic user interface. The scan itself will be launched from the command line, the Command Line Composer dialog only allows you to specify most scanning parameters in the comfortable graphic interface.

  • Page 160: Scan Scheduling

    Report re-compressed archive files 12.5. Scan Scheduling With AVG 9 Anti Virus plus Firewall you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
  • Page 161 Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 6 1...

  • Page 162: Schedule Settings

    Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 12.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
  • Page 163 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 164: How To Scan

    12.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ·...
  • Page 165 · Scan for Tracking Cookies - (off by default): this parameter of the Anti- Spyware component defines that cookies should be detected during scanning (HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts);...
  • Page 166 by providing a list of comma separated file extensions that should not be scanned; Ø Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely...

  • Page 167: What To Scan

    · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 168 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. A V G 9 A nti V irus plus Firewall © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.

  • Page 169: Scan Results Overview

    · Cancel - cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. 12.6. Scan Results Overview...

  • Page 170: Scan Results Details

    · Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 12.7. Scan Results Details If in the Scan Results Overview...

  • Page 171: Results Overview Tab

    Infections - this tab is displayed only if a virus infection was detected during · scanning Spyware - this tab is displayed only if spyware was detected during scanning · Warnings - this tab is displayed for instance if cookies were detected during ·...

  • Page 172: Infections Tab

    Control buttons There is only one control button available in this dialog. The Close results button returns to the Scan results overview dialog. 12.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning.
  • Page 173 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 174: Spyware Tab

    Virus Vault · Remove all unhealed infections - this button deletes all findings that cannot be healed or moved to the Virus Vault · Close results - terminates the detailed information overview and returns to Scan results overview dialog 12.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning.
  • Page 175 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 176: Warnings Tab

    Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary.

  • Page 177: Rootkits Tab

    They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.

  • Page 178: Virus Vault

    AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
  • Page 179 · Original object name - all detected objects listed in the chart have been labeled with the standard name given by AVG during the scanning process. In case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column.

  • Page 180: Avg Updates

    Checking every 4 hours will guarantee that your AVG 9 Anti Virus plus Firewall is kept up-to- date also during the day.
  • Page 181 Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you...

  • Page 182: Event History

    History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Anti Virus plus Firewall operation. Event History records the following types of events: · Information about updates of the AVG application ·...

  • Page 183: Faq And Technical Support

    15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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