Process Overview For Meetings Created In Cisco Tms - Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION - QUICK GUIDE FOR IBM LOTUS NOTES V11.3.1 Installation And Getting Started Manual

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Process overview for meetings created in Cisco TMS

The steps taken when booking a meeting from Cisco TMS are described below. Use this workflow to
help diagnose where a failure is occurring if your test meeting does not complete successfully.
1.
A booking change of some type is made in Cisco TMS.
2.
Cisco TMS keeps a log of all booking activity.
3.
The Scheduled Synchronizer Agent is running on the Domino Server at 5 minute intervals and
keeps track of the last booking change relayed by Cisco TMS.
4.
At a timed mark, the Scheduled Synchronizer Agent runs and requests changes made since the
last saved change from Cisco TMS.
5.
Cisco TMS provides all the booking changes and Cisco TMSXN processes the changes which are
relevant for systems integrated with Lotus.
6.
The integration package directly modifies the reservations in the Reservation Database.
7.
If the test meeting does not carry through to the Domino Reservation Database, use the
symptoms and tips below to troubleshoot the issue.
Symptom: Meetings do not show up in the Reservation Database Calendar.
Tips:
Make sure that test meeting participants are integrated with Lotus – check the ID of the Resource
Document for the site and verify that it matches the system ID for the system in Cisco TMS
(Navigator > Settings).
Check the Domino Server log for signs that the Scheduled Synchronizer Agent is running and it is
running at 5 minute intervals.
Symptom: No signs in the Domino Server Log that the Scheduled Synchronizer Agent is running
Tip: Verify that the Scheduled Synchronizer Agent is enabled according to Cisco TMSXN instructions.
Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide
Verification of the installation
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