Plextor ULTRA-C Supplementary Manual
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Plextor ULTRA-C Supplementary Manual

Using cd-rom discs, caddies, and trays
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Using CD-ROM Discs,
Caddies, and Trays
YOUR TASK:
Learn how to handle, load, and care for your discs.
YOUR OBJECTIVE:
Protect your discs. Insert and eject discs properly so
your drive operates without interruption.
YOUR METHOD:
Practice loading discs into trays and caddies.
The UltraPleX is available in both caddy and tray versions. For information on using
a tray loading UltraPleX, go to page 42. For caddy loading, continue reading below.
Plextor's CD-ROM drives use an industry-standard disc caddy to protect the disc from
scratches and contamination. A standard caddy is made of plastic and has a metal
shutter on its bottom which slides open and shut. Plextor is also constantly evaluating
other caddy designs for possible use in the future. Unless provided or recommended
by Plextor, use of a non-standard caddy (e.g., one that lacks a metal shutter on its
bottom) is not recommended. For their protection, CD-ROM discs should be stored in
their original packaging or in a caddy.
Inserting the Disc into a Caddy
1) To open the lid of the caddy,
press the tabs at the side
as shown.
40
ULTRAPLEX OPERATION MANUAL
---- CHAPTER 10 ----
Caddy Loading

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Summary of Contents for Plextor ULTRA-C

  • Page 1 Unless provided or recommended by Plextor, use of a non-standard caddy (e.g., one that lacks a metal shutter on its bottom) is not recommended. For their protection, CD-ROM discs should be stored in their original packaging or in a caddy.
  • Page 2 If the caddy appears defective (e.g., warped, cracked, or bent) do not insert it into the drive. A defective caddy can become stuck inside the drive, requiring the drive’s return to Plextor for service. If your caddy appears defective, promptly replace it with a new one.

  • Page 3: Tray Loading And Operating

    Eject button. Turn off power to the drive. Insert a paper clip into the Emergency Eject hole. The caddy should now eject from the drive. Please contact Plextor’s Technical Support Department before attempting to rein- sert the caddy into the drive.

  • Page 4: Cleaning The Disc

    CHAPTER 10 ---- Using CD-ROM Discs, Caddies, and Trays 3) Press the Eject button again and the tray will slide shut within 2--3 seconds. Note: We recommend you use the Eject button to close the tray in a smooth and secure manner. Closing the tray by pressing the front of the drawer by hand is not recommended.

  • Page 5: How To Play Audio Cds On Your Drive

    While in audio CD play mode, you can read a CD-ROM data disc by simply removing the audio CD and inserting a data CD into your CD-ROM drive. 2) For PC users, audio utilities are provided with Plextor Manager software utilities. For installation and operating instructions, refer to the separate Plextor Manager software manual.
  • Page 6 CHAPTER 11 ---- How to Play Audio CDs on Your Drive PLEASE The volume control wheel on the front panel of your drive adjusts only NOTE: the sound level of the headphone jack. It has no impact on the volume level of the rear panel audio outputs.

  • Page 7: Troubleshooting

    Attempt to prevent problems before they occur. Quickly fix, on your own, many simple problems rather than wait for assistance from a Plextor representative. YOUR METHOD: Read this entire section. Many of the problems discussed happen only rarely. Many may seem as if they do not pertain to you.

  • Page 8: Technical Support

    If you still cannot solve your problem after reviewing the relevant sections of this chapter, please contact Plextor’s Technical Support Department. See Chapter 13 for information on how to prepare for, and then make contact with, Plextor’s technical support staff.

  • Page 9: Pc Compatibles: Initial Installation

    CHAPTER 12 ---- Troubleshooting 12.1 PC Compatibles: Initial Installation Symptoms Additional Symptom No sound when running a No sound when playing an audio CD CD-ROM program Possible Causes and Solutions Application Does Not Use CD-Audio There are two types of audio you may encounter when using CD-ROMs: 1) Sound Card Audio: This comes from data (e.g., .WAV or .MID files) that is transferred from your CD-ROM disc via the SCSI host adapter into your computer and is translated...
  • Page 10 See page 34 to ensure you have properly installed this audio cable. If you have a soundboard and CD-ROM drive but lack an audio cable, contact one of the companies listed on page 62 or Plextor’s Technical Support Department for information on where a cable can be purchased.
  • Page 11 Possible Causes and Solutions Device Drivers Need to Be Updated Contact Plextor Technical Support for device driver information. Bad Photo CD Disc If you can see a list of files from your Photo CD (after issuing a DIR command), but cannot read them, or experience errors while reading them, you may have a bad Photo CD disc.
  • Page 12 CHAPTER 12 ---- Troubleshooting If other device drivers are loading before the CD-ROM driver, place them after the CD-ROM driver. If the memory manager tries to load the CD-ROM driver into high memory (e.g., DEVICEHIGH or LOADHIGH), disable the function so that the driver is loaded into conventional memory.
  • Page 13 CHAPTER 12 ---- Troubleshooting Symptom Incorrect DOS Version Possible Causes and Solutions Conflict Between MS-DOS 5.0 and Microsoft’s CD-ROM Extensions Version 2.2 (or Lower) MS-DOS 5.0 users should use Microsoft’s CD-ROM Extensions (file name MSCDEX.EXE) Version 2.21 or 2.22. If you do not have either of these versions and plan to use DOS 5.0 with MSCDEX.EXE Ver 2.2 (or lower), you can resolve this conflict by doing the following: 1) Type the following line into your CONFIG.SYS file:...
  • Page 14 1 on both the drive and the interface board. Audio CD Disc in the Drive Plextor CD-ROM drives are capable of playing high-quality audio when used with appropriate audio playback software, or when the drive is set to Audio CD play mode (see Chapter 11).

  • Page 15: Pc Compatibles: Existing Installations

    CHAPTER 12 ---- Troubleshooting 12.2 PC Compatibles: Existing Installations Symptoms Additional Symptom Invalid Drive Specification Interface Board Driver Fails to No Device Found Recognize the CD-ROM Drive Drive Not Responding Possible Causes and Solutions Drive Is Not On If you have an UltraPleX external drive, check that its front-panel power switch is ON. If the drive is the UltraPleX internal model, ensure the power cord from your computer’s power supply is plugged firmly into the drive power connector.
  • Page 16 CHAPTER 12 ---- Troubleshooting Improper SCSI Bus Termination Ensure that only the last peripheral on the SCSI bus is terminated (see Chapter 7). Some peripherals have a setting marked ‘‘termination power’’ instead of ‘‘terminator.’’ Ensure their termination power switches are set correctly. Defective CD-ROM Disc A fingerprint, contaminants, or deep scratches on the disc’s surface may prevent the drive from reading data.
  • Page 17 Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD-ROM drives are capable of playing high-quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode (see Chapter 11). Since audio compact discs do not have computer data, typing standard data commands when an audio CD is in the drive will result in an error message.
  • Page 18 CHAPTER 12 ---- Troubleshooting Symptom Additional Symptom CDR103----Not High Sierra Format Occurs Regardless of the Discs Used Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON. See page 18. Hardware Conflict If the SCSI interface board uses DMA channels, try changing the selected DMA channel.
  • Page 19 Chapter 10. If there is no foreign substance on the disc, you may wish to contact the disc manufacturer for a replacement. In DOS or Windows (3.x, 95, NT), use Plextor Manager to reduce the speed of the drive to a lower speed.

  • Page 20: Apple Macintosh

    CHAPTER 12---- Troubleshooting 12.3 Apple Macintosh Symptoms Invalid Drive Specification No Device Found Drive Not Responding Possible Cause and Solution SCSI Address Conflicts with the Hard Disk Drive This usually can be corrected by selecting another SCSI address (normally addresses 1 to 6) for your CD-ROM drive.

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