Table of Contents
Advertisement
What to do if a virus
is found
w
See
"If Norton
AntiVirus places
files in
Quarantine"
on
page 146.
If after reviewing the information in this chapter, you
have not resolved your problem, see
emergencies"
on page 15 and
page 191.
If Norton AntiVirus finds a virus or a file containing a
virus or a potential security risk on your computer, there
are several possible resolutions to the problem:
Fix infection
1
Removes the virus from the file or if the threat is a
worm or Trojan horse, deletes the file.
Quarantine infection
1
Makes the file inaccessible by any programs other
than a Symantec antivirus program. You cannot
accidentally open the file and spread the virus, but
you can still evaluate it for possible submission to
Symantec.
Delete the file
1
Removes the virus from your computer by deleting
the file that contains the virus, worm, or Trojan horse.
It should be used only if the file cannot be repaired or
quarantined.
Exclude at-risk files
1
Excludes the files at risk from future scans. If you
exclude a file, you are doing so permanently from
future scans. The threat may still be on your
computer.
Viruses can be found during a manual or scheduled scan
or by Auto-Protect when you perform an action with an
10
"Responding to
"Troubleshooting"
on
Advertisement
Table of Contents
