What To Do If A Virus Is Found - Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004 User Manual

34 Responding to emergencies

What to do if a virus is found

What to do if a virus is found
w
If after reviewing the information in this chapter, you
have not resolved your problem, see
questions" on page 41.
Viruses can be found during a manual or scheduled scan
or by Auto-Protect when you perform an action with an
infected file. Threats and security risks can appear
during an instant messenger session, when sending an
email message, or during a manual or scheduled scan.
If Norton AntiVirus finds a virus or a file containing a
virus or a potential security risk on your computer, there
are several possible resolutions to the problem:
Resolution Action
Fix infection Removes the virus from the file or if the
threat is a worm or Trojan horse, deletes
the file.
Quarantine Makes the file inaccessible by any
infection program other than a Symantec antivirus
program.
You cannot accidentally open the file and
spread the virus, but you can still
evaluate it for possible submission to
Symantec.
Delete Removes the virus from your computer by
infection deleting the file that contains the virus,
worm, or Trojan horse. Delete should be
used only if the file cannot be repaired or
quarantined.
Manual Lists infections that Norton AntiVirus is
Removal unable to automatically remove.
However, the Manual Removal window
lets you launch the Symantec Web site for
a tool or instructions to remove these
infections.
"Frequently asked