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Troubleshooting
Troubleshoot Norton AntiVirus
I have scanned and removed a virus, but it keeps
infecting my files
See
"If you need to
use Rescue Disks to
restore your
system"
on
page 76.
To show the Auto-Protect icon in the tray
1 At the top of the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click Auto-
Protect.
3 Ensure that Show the Auto-Protect icon in the tray is
checked.
There are four possible reasons a virus could be
reappearing.
The virus might be in a program file with an unusual
extension for which Norton AntiVirus is not configured
to look.
To reset Norton AntiVirus scanning options
1 At the top of the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click Manual
Scan.
3 Under Which file types to scan for viruses, click
Comprehensive file scanning.
4 Click Manual Scan > Bloodhound.
5 Ensure that Enable Bloodhound heuristics is checked,
then click Highest level of protection.
6 Click OK.
7 Scan all of the disks that you use and repair all
infected files.
The source of the infection could also be a floppy disk.
Scan all of the floppy disks that you use to ensure that
they are free of viruses.
Another reason could be that the virus is remaining in
memory after you remove it from the
reinfects your boot record. Use your Rescue Disks to
remove the virus.
If the problem is a Trojan horse or worm that was
transmitted over a shared network drive, you must
boot
record. It then
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