Symantec NORTON INTERNET SECURITY 2004 User Manual page 192

192 Troubleshooting
Explore the Symantec service and support Web site
To search the Symantec service and support Web site
1 On the left side of any Symantec Web site page, click
search.
2 On the search page, type a word or phrase that best
represents the information for which you are looking.
Use the following guidelines when searching the
Symantec Web site:
Type a single word in lowercase letters to find all
2
occurrences of the word, including partial
matches. For example, type install to find articles
that include the word install, installation,
installing, and so on.
Type multiple words to find all occurrences of any
2
of the words. For example, type virus definitions to
find articles that include virus or definitions or
both.
Type a phrase enclosed in quotation marks to find
2
articles that include this exact phrase.
Type a plus (+) sign in front of all of the search
2
terms to retrieve documents containing all of the
words. For example, +Internet +Security finds
articles containing both words.
For an exact match, type the search words in
2
uppercase letters.
To search for multiple phrases, enclose each
2
phrase in quotation marks and use commas to
separate the phrases. For example, "purchase
product", "MAC", "Norton SystemWorks" searches
for all three phrases, and finds all articles that
include any of these phrases.
3 Select the area of the Web site that you want to
search.
4 Click Search.