Starting A Remote Control Session - Symantec ALTIRIS REAL-TIME SYSTEM MANAGER 7.0 SP2 - V1.0 Manual

34 Using Real-Time System Manager
Running real-time one-to-one tasks

Starting a remote control session

Warning: Before restarting the target computer, make sure that Redirection status
displays no active SOL or IDE-R sessions. If there is an active session, it is
terminated when the task runs.
To perform a power management action
1
Open the Real-Time view for the computer you want to manage.
See "Accessing the Real-Time view"
2 Click Real-Time System Manager > Management Operations > Manage
Power State and Redirection.
3 Under Remote power management, select a power action.
4
If you want to perform a graceful restart or shutdown through WMI, check
Graceful power action.
If the WMI operation fails, the hard shutdown of the target computer is
performed out of band using ASF, DASH, Intel AMT, or IPMI. The hard
shutdown is possible if any of these technologies are supported and properly
configured on the target computer.
5
Click Run task now.
(Intel AMT only)
The Intel AMT feature Serial-over-LAN (SOL) redirects the remote computer's
screen text output to a virtual serial port that Real-Time System Manager can
read and display in the Symantec Management Console. For example, this feature
lets you access the remote computer's BIOS using the remote terminal window
and change BIOS settings, or you can watch the boot process.
To use this feature with the Intel AMT client computers that are configured in
secure mode, their Fully Qualified Domain Name (FQDN) must be resolved correctly
on the Notification Server computer. Also, you must configure the connection
profile to use the right certificates for authentication.
For more information, see the Out of Band Management Component Implementation
Guide.
If the SOL session cannot start, make sure that the Intel AMT device is configured
to allow this functionality.
See "Configuring the Intel AMT device settings "
on page 32.
on page 40.